Shared Review Acrobat X Shows copy of 1st review file opened

Question

I have organized many shared reviews using Acrobat Pro from v. 8 until  X. Ever since my Windows upgrade I have encountered some problems. The most egregious of these is the following: If I open up a Shared Review pdf I can only see it as I saw it the first time I opened it. For example if the first time I opened it there were 24 comments by the reviewing community, each subsequent time I open it, it shows the same amount of comments. Even if more people have commented since then. I see it on others' desktops, and they show the full review. If I opened it first when there were not comments, then each time I open it afterward, I see no comments. I can only see a full set of comments if I access the file from a computer that never opened the file at any point during the review period. For example, I opened a recent review file when it was first sent out. There were two comments at that time. 20 subsequent comments have come in since then. The initiator has since extended the deadline; however, each time I try to open it again, I see a "review ended notification" with the same two comments that I saw when I opened the file. Has anyone encountered this? I have tried to delete my cookies and other temporary internet files to no avail.

Answer 1

It was on Acrobat.com, so we did know that the reviewers needed Acrobat 9.x - but they were lulled into a false sense of security that it might just work anyway, since the commenting tools and so on appeared.
Basically the process went:
Reviewer click on link, signs into Acrobat.com and downloads a copy of the file to their local drive.
Reviewer opens the local copy of the file, and is warned that they need Reader 9.x, but decide to give it a go regardless.
Reviewer makes comments on the pdf, hits "Publish Comments", and nothing much happens - I check on the file, and no comments have been transferred to the server.
At this point we decide to upgrade to Reader 9, so the reviewer saves and closes the local version of the file, and downloads & installs Reader 9.3.
We open up the local copy of the file (that previously had the comments on) and, when prompted, sign into Acrobat.com.
We check through the document, looking at the comments - any comments that had been made by other reviewers that were already on the server file are present, but all of the comments that had been made on the local file were deleted, and there appeared to be no way of recovering them.
Thanks,
Dave