Shared Review problem for remote review SME

One of my SMEs works offsite via a VPN connection. When she tries to participate in the shared review process from the PDF location on the network drive, she has display problems (all the text is highlighted in black) and she can't "connect" to see other's comments. The PDF displays fine if she downloads it to her hard drive she can see shared comments but of course is then unable interact with the shared process.
She's developed an elaborate and time consuming work around, but I need a solution for her problem. She's using the current version of Reader and I'm generating PDFs using Acrobat 9 Pro Extended.
This is not an issue for any of my other offsite SMEs.
Thoughts?

What are the instructions for Acrobat Pro v11.0.10?
There is no option to save as "Archive copy" only "PDF-X/A" but that returns an error that it can't be saved.
All instances of Shared Review sessions have been removed from the the "Tracker..." dialog, but I am still getting server pings. By all rights, there should be no more pings to any server. When I am actually in my network where the server is visible, Adobe is connecting without my permission.
How can I get the server pings to completely stop in Acrobat Pro v11.0.10?

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Internet connexion problem for remote site in Site to site VPN asa 5505

Hi all
I'm configuring a site to site Ipsec VPN in 2 sites using ASA 5505 V 8.2, The VPN is working fine i can ping machine in the 2 sides but the problem is the remote site dont' have internet.
The architecture is, we 2 site Site1 is the main site and Site2 is secondary site there will be Site3, ...
The internet connection is based in Site1 and site2 and site 3 will have internet connection through Site1. Site1, Site2 and Site 3 is interconnected by Ipsec VPN.
Here is my ASA 5505 Configuration :
SITE 1:
ASA Version 8.2(5)
hostname test-malabo
domain-name test.mg
enable password 8Ry2YjIyt7RRXU24 encrypted
passwd ta.qizy4R//ChqQH encrypted
names
interface Ethernet0/0
description "Sortie Internet"
switchport access vlan 2
interface Ethernet0/1
description "Interconnexion"
switchport access vlan 171
interface Ethernet0/2
description "management"
switchport access vlan 10
interface Ethernet0/3
interface Ethernet0/4
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
interface Vlan1
nameif inside
security-level 100
ip address 192.168.1.1 255.255.255.0
interface Vlan2
nameif outside
security-level 0
ip address 41.79.49.42 255.255.255.192
interface Vlan10
nameif mgmt
security-level 0
ip address 10.12.1.100 255.255.0.0
interface Vlan171
nameif interco
security-level 0
ip address 10.22.19.254 255.255.255.0
ftp mode passive
dns server-group DefaultDNS
domain-name test.mg
object-group network LAN-MALABO
description LAN DE MALABO
network-object 192.168.1.0 255.255.255.0
object-group network LAN-BATA
description LAN DE BATA
network-object 192.168.2.0 255.255.255.0
object-group network LAN-LUBA
description LAN DE LUBA
network-object 192.168.3.0 255.255.255.0
access-list interco_1_cryptomap extended permit ip 192.168.1.0 255.255.255.0 192.168.3.0 255.255.255.0
access-list inside_nat0_outbound extended permit ip 192.168.1.0 255.255.255.0 192.168.3.0 255.255.255.0
pager lines 24
mtu inside 1500
mtu outside 1500
mtu mgmt 1500
mtu interco 1500
no failover
icmp unreachable rate-limit 1 burst-size 1
icmp permit any inside
icmp permit any outside
icmp permit any interco
no asdm history enable
arp timeout 14400
global (outside) 1 interface
nat (inside) 0 access-list inside_nat0_outbound
nat (inside) 1 0.0.0.0 0.0.0.0
nat (interco) 1 0.0.0.0 0.0.0.0
route outside 0.0.0.0 0.0.0.0 41.79.49.1 1
route interco 192.168.3.0 255.255.255.0 10.22.19.5 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
aaa authentication ssh console LOCAL
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac
crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto map interco_map0 1 match address interco_1_cryptomap
crypto map interco_map0 1 set pfs group1
crypto map interco_map0 1 set peer 10.22.19.5
crypto map interco_map0 1 set transform-set ESP-3DES-SHA
crypto map interco_map0 interface interco
crypto ca trustpoint _SmartCallHome_ServerCA
crl configure
crypto isakmp enable interco
crypto isakmp policy 10
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
telnet 192.168.1.0 255.255.255.0 inside
telnet 10.12.0.0 255.255.0.0 mgmt
telnet timeout 30
ssh 192.168.1.0 255.255.255.0 inside
ssh 10.12.0.0 255.255.0.0 mgmt
ssh timeout 30
console timeout 0
management-access interco
dhcpd option 3 ip 192.168.1.1
dhcpd address 192.168.1.100-192.168.1.254 inside
dhcpd dns 41.79.48.66 8.8.8.8 interface inside
dhcpd enable inside
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
username admin password eY/fQXw7Ure8Qrz7 encrypted privilege 15
tunnel-group 10.22.19.5 type ipsec-l2l
tunnel-group 10.22.19.5 ipsec-attributes
pre-shared-key *****
isakmp keepalive threshold 60 retry 5
class-map inspection_default
match default-inspection-traffic
policy-map global_policy
class inspection_default
inspect dns
inspect ftp
inspect h323 h225
inspect h323 ras
inspect rsh
inspect rtsp
inspect esmtp
inspect sqlnet
inspect skinny
inspect sunrpc
inspect xdmcp
inspect sip
inspect netbios
inspect tftp
inspect snmp
inspect icmp
prompt hostname context
call-home reporting anonymous
call-home
profile CiscoTAC-1
no active
destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
destination address email [email protected]
destination transport-method http
subscribe-to-alert-group diagnostic
subscribe-to-alert-group environment
subscribe-to-alert-group inventory periodic monthly
subscribe-to-alert-group configuration periodic monthly
subscribe-to-alert-group telemetry periodic daily
Cryptochecksum:5aa0d27f15e49ea597c8097cfdb755b8
: end
SITE2:
ASA Version 8.2(5)
hostname test-luba
domain-name test.eg
enable password 8Ry2YjIyt7RRXU24 encrypted
passwd 2KFQnbNIdI.2KYOU encrypted
names
interface Ethernet0/0
description "Sortie Interco-Internet"
switchport access vlan 2
interface Ethernet0/1
description "management"
switchport access vlan 10
interface Ethernet0/2
interface Ethernet0/3
interface Ethernet0/4
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
interface Vlan1
nameif inside
security-level 100
ip address 192.168.3.1 255.255.255.0
interface Vlan2
nameif outside
security-level 0
ip address 10.22.19.5 255.255.255.0
interface Vlan10
nameif mgmt
security-level 0
ip address 10.12.1.101 255.255.0.0
ftp mode passive
dns server-group DefaultDNS
domain-name test.eg
object-group network LAN-MALABO
description LAN DE MALABO
network-object 192.168.1.0 255.255.255.0
object-group network LAN-BATA
description LAN DE BATA
network-object 192.168.2.0 255.255.255.0
object-group network LAN-LUBA
description LAN DE LUBA
network-object 192.168.3.0 255.255.255.0
access-list outside_1_cryptomap extended permit ip 192.168.3.0 255.255.255.0 192.168.1.0 255.255.255.0
access-list inside_nat0_outbound extended permit ip 192.168.3.0 255.255.255.0 192.168.1.0 255.255.255.0
pager lines 24
mtu inside 1500
mtu outside 1500
mtu mgmt 1500
no failover
icmp unreachable rate-limit 1 burst-size 1
no asdm history enable
arp timeout 14400
nat (inside) 0 access-list inside_nat0_outbound
route outside 0.0.0.0 0.0.0.0 10.22.19.254 1
route outside 192.168.1.0 255.255.255.0 10.22.19.254 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
aaa authentication ssh console LOCAL
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac
crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto map outside_map0 1 match address outside_1_cryptomap
crypto map outside_map0 1 set pfs group1
crypto map outside_map0 1 set peer 10.22.19.254
crypto map outside_map0 1 set transform-set ESP-3DES-SHA
crypto map outside_map0 interface outside
crypto ca trustpoint _SmartCallHome_ServerCA
crl configure
crypto ca certificate chain _SmartCallHome_ServerCA
crypto isakmp enable outside
crypto isakmp policy 10
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
telnet 10.12.0.0 255.255.0.0 mgmt
telnet timeout 30
ssh 192.168.3.0 255.255.255.0 inside
ssh 10.12.0.0 255.255.0.0 mgmt
ssh timeout 30
console timeout 0
management-access outside
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
username admin password eY/fQXw7Ure8Qrz7 encrypted privilege 15
tunnel-group 10.22.19.254 type ipsec-l2l
tunnel-group 10.22.19.254 ipsec-attributes
pre-shared-key *****
isakmp keepalive threshold 60 retry 5
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum client auto
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect ip-options
inspect netbios
inspect rsh
inspect rtsp
inspect skinny
inspect esmtp
inspect sqlnet
inspect sunrpc
inspect tftp
inspect sip
inspect xdmcp
service-policy global_policy global
prompt hostname context
call-home reporting anonymous
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profile CiscoTAC-1
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destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
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destination transport-method http
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subscribe-to-alert-group inventory periodic monthly
subscribe-to-alert-group configuration periodic monthly
subscribe-to-alert-group telemetry periodic daily
Cryptochecksum:185bd689118ba24f9a0ef2f7e80494f6
Can anybody help why my remote site can't connect to Internet.
REgards,
Raitsarevo

Hi Carv,
Thanks for your reply. i have done finally
i used no crypto ipsec nat-transparency udp-encapsulation in my end router only.
and in remote access VPN i have enabled UDP for client configuration. the most imprtant is i have given IP add of same LAN pool to VPN user,
Regards,
Satya.M

Acrobat Shared Review Problem

One of my offsite SMEs cannot view PDFs I generate for Acrobat shared review. None of my other offsite SMEs report the same problem and all access the network using the same VPN. In her case, the PDF displays with the text blacked out (as though it's highlighted) and she's unable to connect to view existing shared comments or to add her comments. She's developed a work around (saving files and opening them from her hard drive), however, this removes her from the shared review process.
She uses the most current version of Acrobat Reader and I generate my PDFs using Acrobat 9 Pro Extended.
Thoughts?

A couple of questions:
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2. Does this occur with every shared review file that she is opening or with some specific PDFs only?
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Shared review not working for me in Adobe Pro 9

Suddenly, I'm not able to do shared reviews in Adobe Pro 9.5.5 on my Mac, OSX. I have been doing shared reviews successfully for the last several months. I deleted some preferences files recently and may have accidentally deleted an important Adobe preference file, but I'm not sure, and am not sure if this has to do with my current problem. Now I download shared review files that are emailed to me, open them in Acrobat, and nothing happens--no indication that this is a shared review file. My colleagues don't have any problems with the same files, and I am connected to the server we use. I can participate in a shared review with the same files if I open them in Adobe Reader XI.
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I've been having the exact same problem today and yesterday, and I've been doing shared reviews for years. I am definitely logged in, I've checked every setting that I can think of, rebooted my computer, logged in and out and in and out, still nothing. Adobe: Did you guys make some changes? Everyone where I work has definitely noticed the occasional Acrobat server hiccups, but this time, my problem is exactly as described above: My colleagues on the shared review are able to see the shared review, but mine just comes up as any other pdf file. Adobe: Can you shed some light onto what's going on? It's frustrating!!

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Thanks.
Mary-Nell

Those users will have to upgrade to Reader 9 to get the deadlines working

Problems publishing shared review comments in Acrobat 8.0

I created a shared review in Acrobat 8.0 and posted it to a Sharepoint workspace. A reviewer published comments but I was not able to see them. He double-checked, and he was able to see his comments but I was still unable to see them. He checked again, and was not able to see his comments.
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I'm having a similar problem and didn't see a solution posted.
I'm using Acrobat 8 Professional to do shared document reviews. I created a sharepoint shared documents folder which the shared document review process verified and accepted as a destination.
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We have a licensed genuine product of Adobe Acrobat X PRO in a company. When user is using shared review pdf on network drive ; sending as attachment works normally, sending as message (with a path to the network drive) it says an error (profile).
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I started having this problem yesterday after updating to Acrobat DC and then realizing we weren't ready for DC, so I uninstalled DC and re-installed XI.
When I try to send for shared review, collecting on our internal server, as soon as I click on the "To:" or "CC;" buttons, a window pops up like normal where Acrobat is trying to connect to Google (we manage our email through Gmail) to access my contacts. However, neither the "allow access" or "no thanks" buttons are clickable. I have to manually close the window which then kicks back an Authentication Failed message.
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Please help - Our process relies heavily on Shared Review, and without it, I am dead in the water.
-Stephen

This is the error I am now receiving and I cannot click the Allow access or No Thanks buttons...

How to send (larger files) for 'Shared Review'?

We are unable to get PDF files above 5.5MB to successfully 'Send for Shared Review' to a WebDav server (using Acrobat Pro 9.3.0 on OSX 10.5.8).
The 'save' process fails at the final stage & the PDF is not uploaded to the server. Files below that size can be sent for Shared Review without any problems. Have tested this on different WebDav servers & domains - and with various PDF files.
Has anyone been able to get PDF files above 5/6MB to successfully 'Send for Shared Review' to a WebDave server???
Is there a file size limit for individual PDF files for 'Shared Review' using a WebDav server???
Thanks for your help!!!

Try creating a review without sending the file and then send the link in a seperate email.
I used the "Do not send email invitation, just save localy" option and didn't add any reviewers in the wizard. Afterwards I sent a email with a link to the file to all reviewers and it worked.

Can you send a document for Shared Review once you've applied an electronic signature?

Hi! I'm having troubles sending a document for shared review, I need 3 people to digitally sign it and then send it on a shared review. I keep getting this error message however:
'The document you have chosen cannot be sent for shared review or collaboration because its current security permissions do not allow modifications. Please choose another document or change this document to allow modifications.'
I'm not sure how I can 'allow the modifications' - where's this option?
I've tried 'File/Save As/Reader Extended PDF/Enable Commenting & Measuring' but this didn't help.
We can't use stamps for signing as we want to be able to verify signatures.
Any suggestions on what the issue may be?
Thanks in advance!
Mel

thanks George for your response. Basically what we do in our engineering company is have the author and supervisor sign a document (verfiying that its at a good enough level) to go out on review, and if its something that needs to go to our client for review there'll be a 3rd approver signature before it leaves our office - then the client will put it on shared review amongst their staff.
when we're having a play around with this trying to get this to work, we aren't going in and locking the document after any of the signatures. but I'm also not sure of what you need to do to 'enable' a document before initiaiting the send for shared review process. Are you able to give me a step by step on how to set this up - and how to see if a signature field is 'preconfigured to lock a document' - that actually might be the root of the problem!
Sorry I'm not a huge whizz on adobe, I haven't had to use it for a review process in quite a while but my current company is wanting to go electronic.
Thanks for your help!
Regards,
Mel

"send for shared review" cannot connect to server

I'm trying use the "Send for Shared Review" feature in Acrobat 9. I want to send a pdf document to acrobat.com and share with others for review and comment. I first used this feature about 2 months ago and it worked without a hitch.
Every time I try it by clicking in the menu "Send for Shared Review", I'm asked for my user name and password to connect to Acrobat.com. I type it in (I know it's correct because I can go to acrobat.com using my browser and the password works), the Acrobat.com dialog box comes up telling me it "can't connect to server." It has my correct log in information. If I use my browser to go to acrobat.com, I can log in fine, but then of course I can't get the mark-up feature for my shared pdf files. Any ideas what I can do to troubleshoot? I'm at a loss.
I'm using Acrobat 9 and Mac OS 10.5.8

I'm having the same problem. I've
been using this for over a year without an issue, today I am getting the same message, can't log into the server. It works on my pc but not my mac. Any answers

Shared Review problem for remote review SME

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