Shared Review problem on Acrobat 9

We upgraded 25 users from Acrobat 7 and 8 to Acrobat 9.3.3. Shared Reviews don't seem to work anymore. Previously we used an in-house webdav server for this. I have tested that as well as a network folder. The wizard steps along just fine until the final screen where I enter email addresses. Then I click Send and absolutely nothing happens. I can cancel or go back to previous screens, but the Send button does nothing. It is not grayed out.
The deployment was done from an administrative install point using a transform that was created by the Customization Wizard.
Any ideas appreciated. Thanks,

WebDAV method is available in Acrobat 9 and Acrobat X both. Could you please tell more details how are you setting up the review? You will find the option for Webdav at the same dialog where you could see the option for Network folder in Acrobat 9 and X. Are you choosing the option 'Save a local copy and manually send it later" or "Send automatically using Acrobat"? If you choose the manual option, Acrobat does not send out emails to reviewers. If you choose the latter option, an email gets sent to all reviewers.

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Acrobat 9.0 Shared Review problem

Hello,
I upgraded to Acrobat 9.0 professional from 8.0 professional, and can no longer create a shared review. I did a complete uninstall of 8.0 prior to the 9.0 installation. I am running Windows XP Professional w/ Service Pack 3 on a Core2 Quad CPU @ 2.40 GHz using 3.25 GB RAM.
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1. Save pdf from FrameMaker.
2. Move pdf to publicly accessible folder on network.
3. Open pdf.
4. Select Comments > Send for Shared Review...
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6. Click Next.
7. Select "Network folder" radio button.
8. Click Browse to navigate to pdf location. Status confirms that "Shared folder location is valid".
9. Click Next.
10. Select "Send it automatically using Adobe Acrobat" radio button.
11. Select "As a link within the message".
12. Click Next.
13. Type a name for the server profile (e.g. "Test")
14. Click Next.
15. Click To and add addressee(s).
16. Click Send. "Create Shared Review" dialog box states "Status: Could not save the shared review-enabled PDF file".
17. Click Cancel.
I have searched for this message ("Status: Could not save the shared review-enabled PDF file") and only found a TechNote indicating that "...with Acrobat 9.0 you no longer need to Reader-enable a PDF before you send it for Shared Review; this is done automatically." I'm not doing this, so it appears to be unrelated to my problem.
Does anyone have any suggestions? Sorry for the long post and thanks for any help.
Jeff Skogstad
Technical Publications
Cirrus Design Corporation

We are getting this on certain machines and not others. I can't seem to be able to find a rhyme or reason. We are trying to initiate reviews on a shared internal network location.
A few questions for the forum:
Does Owner rights matter on the share that the review file is to be stored in? Currently we have Modify rights for all participants and initiators.
Does it make a difference which updates are installed past 9.0? Does it make a difference if Pro and Reader are installed?
Can someone confirm that the Acrobat.com is required to be installed on the machine? I noticed on the latest installs of reader acrobat.com application is not installed.
I'm posting this now because I haven't seen a clear cut answer to:
Could not save the shared review-enabled PDF file

Acrobat Shared Review Problem

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Thoughts?

A couple of questions:
1. Is she able to see the file contents if she chooses to work offline in the shared review by selecting 'Work Offline' option from the yellow colored bar on top in the shared review when opened in Reader?
2. Does this occur with every shared review file that she is opening or with some specific PDFs only?
3. Which Reader version does she have?
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Problems publishing shared review comments in Acrobat 8.0

I created a shared review in Acrobat 8.0 and posted it to a Sharepoint workspace. A reviewer published comments but I was not able to see them. He double-checked, and he was able to see his comments but I was still unable to see them. He checked again, and was not able to see his comments.
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I'm having a similar problem and didn't see a solution posted.
I'm using Acrobat 8 Professional to do shared document reviews. I created a sharepoint shared documents folder which the shared document review process verified and accepted as a destination.
I used the Review and Comment process to save the pdf document to the folder (enabling those using Reader to review and comment) and send an email inviting specific individuals to review and comment.
The problem is when they open the document (using the URL in the email) they don't see the "toolbar" that lets them Publish Comments to Server. They all have Reader 9.
Until I figure out what the problem is, I'm using a brute force technique to force publishing comments, instructing them to close the browser and then Publish Comments using the dialog box that appears after the browser has closed.
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Any tip or solution anyone, please?
(While AdobeChatSupport was not direct about the problem)

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Shared review problems today?

We've been using Acrobat.com for our shared reviews for a few
weeks now without issue. Today, while one can go to acrobat.com in
the Share area and see/download files, no one is able to connect to
the server once in Acrobat to collaborate reviews.
This is not a local issue. It worked fine for everyone
before. It's just today that folks *in different locations* are
reporting that they are unable to connect from within Adobe Reader
9 or Acrobat Pro. It seems clear that there's a problem on Adobe's
end here, and it's frustrating to have nowhere to go for a status
update on the service.
In the meantime, I've emailed the comment-enabled file around
and have instructed everyone to "work offline" to get me edits. Not
efficient at all.

FYI, I have included an answer in your
other
duplicate posting...
Cheers,
Pete

Shared Review Web Server - Acrobat 9.0 Pro

Hey All
I'm trialling Acrobat v9 with a view to improving invoice approvals within the business. Firstly, I thought of using the "workflow approval" process, but this doesn't appear to be available.
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however, when I come to test and add the server in Acrobat using the shared review process, I enter the address as http://intranet/approvals but the status is returned as "undefined".
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Will also welcome anyones suggestions \ experiences of invoice approval processes on Acrobat as I'm a complete newbie!
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Dave

That’s correct. Others can participate using Reader in the shared reviews.

Shared review feature between Acrobat 9 pro and Adobe Reader???

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Jason Lopez

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Acrobat Pro 9 Shared Review

I'm evaluating a copy of acrobat 9 pro and I am trying to create a shared review on our internal network. I can create the shared review and everything works fine except that the toolbar to publish the comments is not there. The toolbar shows initially after the file is created, but when I get out and go back into it, there is no toolbar. None of the other reviewers on other computers can see the toolbar either. Any help would be greatly appreciated.
Rob

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Shared Review: Acrobat Pro 9; Reader 8 issues

Hi,
I've been experimenting with the Shared Review features on Acrobat 9 Pro, and we've run into some slightly odd behaivour.
I created a PDF file, sent it for a shared review, and waited for the comments.
All three reviewers started with Reader 8, received the link, and opened the file easily enough. They each received a warning telling them that they needed Reader 9 or higher to comment on the document, but the document then opened, displayed the commenting tools and the "Publish Comment/Check for new comments" buttons.
Naturally enough, they all began commenting away anyway, assuming that it would probably be OK, and all published their comments to the server.
I went online to check for new comments, and found none.
We went round and upgraded to Reader 9, assuming that that was the issue. Once the upgrade had installed, they opened their previous PDF files (with quite a few comments on) and connected to the server.
At this point, all their previous comments were deleted, rather than being transferred to the server! This is really quite worrying - surely if this behaviour will occur (all comments deleted on upgrade), then a user should not be allowed to comment at all before upgrading. Is there a workaround? Are the comments still found on the old copy of the document, and are merely just hidden?
I'd certainly be worried that, were I to send out a document for review to a group of less technically-minded reviewers, we could easily end up with a situation where we'd lose days of work due to them assuming that they could get away with this old version, as all the buttons seemed to be there.
Anyone else had this problem, or suggestions of ways to work around it?
Thanks in advance,
Dave

It was on Acrobat.com, so we did know that the reviewers needed Acrobat 9.x - but they were lulled into a false sense of security that it might just work anyway, since the commenting tools and so on appeared.
Basically the process went:
Reviewer click on link, signs into Acrobat.com and downloads a copy of the file to their local drive.
Reviewer opens the local copy of the file, and is warned that they need Reader 9.x, but decide to give it a go regardless.
Reviewer makes comments on the pdf, hits "Publish Comments", and nothing much happens - I check on the file, and no comments have been transferred to the server.
At this point we decide to upgrade to Reader 9, so the reviewer saves and closes the local version of the file, and downloads & installs Reader 9.3.
We open up the local copy of the file (that previously had the comments on) and, when prompted, sign into Acrobat.com.
We check through the document, looking at the comments - any comments that had been made by other reviewers that were already on the server file are present, but all of the comments that had been made on the local file were deleted, and there appeared to be no way of recovering them.
Thanks,
Dave

Acrobat Pro 8 Shared Review not annotatable by Reader 9

I am using Acrobat Pro 8 to create shared review PDFs.
Reviewers who have upgraded to Reader 9 are suddenly unable to add comments. The Comment and Markup toolbar is not displayed, and the Comment and Markup option is absent from the Tools menu and the View > Toolbars menu. If we go View > Toolbars > More Tools, then select Comment & Markup Toolbar, we get a message saying that it cannot be enabled.
We discovered that they could still annotate documents that they had previously opened with Reader 8 before upgrading to Reader 9. Reviewers using Reader 8 have none of these problems with the same document(s).
Short of my upgrading to Acrobat Pro 9 to create the shared review PDFs, is there a workaround for this?
Thanks,
Marta Cepek

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Shared Review problem on Acrobat 9

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