Shared review using internal server

Hello - I am using Acrobat 9 Pro on Mac OS X Version 10.6.8, and experiencing difficulties with shared review PDFs, a tool that I have used frequently in the past with our internal servers.
I don't believe it's an issue with our server, as the other designer who uses shared PDFs is working with the same system and software, and hasn't experienced any difficulty with creating and viewing comments on shared PDFs.
Some of the errors I've been receiving are:
"Acrobat cannot connect to the Review Server"
"Could not get new comments. One or more files are missing on the server."
Is there a preference somewhere for shared review PDFs, & server preferences for Acrobat, that I should check?

Can you find any additional information in the Acrobat Tracker?

Similar Messages

Shared review using Sharepoint 2010 Foundation

Brief description *
Sharepoint for Shared review
Please describe your issue in as much detail as possible *
Shared review using server acrobat.com works fine. However, when using Sharepoint as server the testing fails and it is not possible to finnish the set up of the shared review.
This is pictured in(bild1.jpg.) As the return code is Status: undefined it is not possible to proceed.
However, when looking into the sharepoint site a file called com.adobe.acrobat.sharepoint has been created as shown in attachment2 (bild2.jpg)
When this file is opened it contains the following text written by acrobat; Testing Writeablility
It seems like the test has been done sucessfully but that Acrobat is not able to read/understand that.
My Acrobat 9 is swedish version but the 'Testing Writeablility' is in english regardless of if I create a Sharepoint site in swedish or english.
Please help me out.
regards Anders K
bild1
bild2

The login names of the sharepoint server is not controlled by my organisation. Sharepoint is hosted.
At the time initiating the review when Sharepoint is presenting possible locations (shared documents libraries) for the review then I need to login
using credentials very much diffrent from the windows credentials.
They are of course also diffrent from the identity that Acrobat itself is carrying from the acrobat.com?
This situation is the same for for the reviewers that has no problem.
regards
PS do you have a suspicion that windows credentials or Acrobat credentials are thrown automatically at Sharepoint although I have logged in
at the time of finding possible review location.

Broadcasting/sharing wireless using internal modem or airport

Until recently I have been able to send out a wireless signal to my colleagues after connecting my computer to a port via dsl (powerbook g4). Not sure how it was turned on, but one day I just found out this computer acted as a wireless hub. Then a few days ago I tried to pick up wireless myself (which it was previously unable to do), and since I have gotten that working, I can no longer send out a wireless signal. I have taken out the wireless card, but still to no avail. I have set my connection settings to - Sharing: on using internal modem; airport: on. Location: automatic; view: airport. Now, my internal modem reads: idle, as does my airport. I'm guessing this is the crux of the issue, but have no clue how to solve it. Weird thing is, the other computers recognise my wireless signal, say they are connected to it, but cannot get on the web through it. I am an absolute imbecile when it comes to this stuff, and have been racking my brain, so if anyone could help me I would be extremely grateful. Thanks, please, for the love of God help.

Jasonislost, Welcome to the discussion area!
Are you wanting to use the PowerBook to share a DSL
connection or a dial-up connection?
DSL connections are typically Ethernet and have
nothing to do with the internal modem.
If you are trying to share a DSL connection, you
should only need to visit the Sharing preference pane
and enable Internet sharing from Ethernet to AirPort.
BTW, life would be simpler if you used a wireless
router instead of your PowerBook to share the DSL
connection.
wow, thanks so much Duane, that worked perfectly. Phew, I am so grateful, and wow that was quick. Thank you infinitely, I feel a little dumb that it was apparently so simple, but I'd rather feel dumb than confused. Thanks again, man, I really appreciate it.
Jason

Synchroniser bug? shared reviews on Sharepoint Server

Hope someone can help.
We have a hosted sharepoint service which our customers use as a place to conduct shared PDF reviews. Our customers use a mix of versions 8 and 9 of Reader and Acrobat. Much of the time things work well but we are frequently running into a situation where the shared comments become lost. By that I mean in review tracker there is no listing of comments that have been made by lots of other reviewers. Some reviewers can see all ther comments but others cannot.
What seems to be happening is that the local off-line copies of the comments on the users hard disk are being corrupted. When this happens Reader/Tracker is unable to cope and no longer manages to find the comments on the Sharepoint Server. By deleting the corrupted local comments and then disconnecting and reconnecting the shared review we can get everything working again but this is not an acceptable solution for our users. We need a way of not having the problem happen in the first place.
The reason the local comments become corrput seems to be the synchronizer task. When we look at the local comment files instead of containing nice xml comments they actually contain the html of a sharepoint "you failed to login" web page. Our sharepoint server uses form-based authentication. In normal operation we are already logged in to Sharepoint and so we can download the PDF, view it in Reader and track comments fine.
However the synchronizer is running outside of a browser based session. It seems to be trying to log into Sharepoint using a cached session ID but after a while this id expires and it can no longer log in. Instead of failing gracefully it actually downloads the html of the "you failed to login"web page and thus corrupts the file. From this point on Reader/Tracker no longer works correctly.
Is this a bug in synchronizer and is there a fix available?
Thanks.

Amboo, I'm using Acrobat Pro 9.3.3 and Windows XP.
My login name is grayed out and I cannot change it. It does NOT match my
acrobat.com login, which is [email protected] Also, note
in my preference categories that acrobat.com preferences is not
available. I think it used to be...
I did get the new 2011 TOU agreement box a few days ago, and agreed.
Have not seen it since.
Thanks for responding! I am desperate to get this working!
Kris
Kris Queck
Senior Developmental Editor-Anatomy & Physiology
McGraw-Hill Higher Education

Document Message Bar does´t shown up in shared review using Acrobat 9 Standard

A "send for shared review" pdf file is stored on a network folder using
Acrobat 8/9 Pro/Std. The file is shared review enabled and is storred correctly.
If the file is opened by Acrobat 9 Standard the yellow
Document Message Bar (DMB)does not show up.
Opening using Acrobat 8/9 Standard or Pro works fine and presents the DMB,
only Acrobat 9 Std fails.
Doing a review without the Document Message Bar is clumsy, so
any help is very welcome.
Environment:
All Acrobats have actual versions (9.3.2 and 8.2.1) and windows XP Pro is used.
Tested so far:
Registry key has no influence:
...FormsPrefs\bHideDocumentMessageBar
Information from kb-entry is applied:
http://kb2.adobe.com/cps/508/cpsid_50894.html
Deleted the 3 Reg-Values:
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableAcrobatHS"=dword:00000000\
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableWorkflowPart"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableRTCPart"=dword:00000000
Created this 4 Reg-Values:
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableRTCAuth"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableHSLibrary"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableShareFile"=dword:00000000
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown]
    "bCreateBuzzwordDoc"=dword:00000000
The answer:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown\cDocumentStatus]
"bSuppressMessageBar"=dword:00000000
Sometimes IT-dept. customises without telling it and forgetting it immediately.

The answer:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown\cDocumentStatus]
"bSuppressMessageBar"=dword:00000000

How to Create Shared Storage using VM-Server 2.1 Red Hat Enterprise Linux 5

Thanks in advance.
Describe in sequence how to create shared storage for a two guest/node Red Hat Linux Enterprise using Oracle 2.1 VM Server on Red Hat Linux Enterprise 5 using command line or appropriate interface.
How to create Shared Storage using Oracle 2.1 VM Server?
How to configure Network for two node cluster (oracle clusterware)?

Hi Suresh Kumar,
Oracle Application Server 10g Release 2, Patch Set 3 (10.1.2.3) is required to be fully certified on OEL 5.x or RHEL 5.x.
Oracle Application Server 10g Release 2 10.1.2.0.0 or 10.1.2.0.1 versions are not supported with Oracle Enterprise Linux (OEL) 5.0 or Red Hat Enterprise Linux (RHEL) 5.0. It is recommended that version 10.1.2.0.2 be obtained and installed.
Which implies Oracle AS 10.1.2.x is some what certified on RHEL 5.x
I think it would be better if you get in touch with Oracle Support regarding this .
Sorry , I am not aware of any document on migration from Sun Solaris to RH Linux 5.2 .
Thanks,
Sutirtha

Repair broken link between shared review pdf and server?

Two weeks ago my coworker renamed the folder on our server in which our shared review pdfs are stored, not realizing she would break the link between all the shared review pdfs and the server. I've been trying to find a fix to restore that link, but I can't seem to find a way to do it? Is there a way? I have about 20 pdfs that I now cannot see the comments that were published prior to the break in the link.
Thanks in advance for the help.

You renamed the hashed folder name on the server?!! Unless you can remember that exact hashed folder name then you won't be able to recover the comments the normal way. You can scan through the XML file and find them and then re-apply them with the text contained in the file, but that's about it.

Index a NAS shared folder using windows server 2008?

I have NAS server stores all my files, and I have windows server 2008 which is running an app (File Finder), So I am trying to index NAS shared folder.
How can I index nas shared folder using WS2008? or is there anyway to index NAS shared folder ?

Hello,
please do not multi post the same question Already given an answer in
http://social.technet.microsoft.com/Forums/windowsserver/en-US/91ca966c-aacc-4db1-8e3f-3cc8f03f7425/how-can-i-index-mapped-network-drive-on-windows-server-20082012?forum=winservergen#86db6f15-fdc6-4dc1-ab51-19c58ad054c8
Best regards
Meinolf Weber
MVP, MCP, MCTS
Microsoft MVP - Directory Services
My Blog: http://msmvps.com/blogs/mweber/
Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

CC Shared Review using WebDAV not working on IIS

I have a WebDAV IIS 7.5 server using basic authentication and I'm trying to use it with Acrobat 11.0.07. Acrobat creates folders on the WebDAV server but at a point after that and before the pdf has completed setup, Acrobat fails to authenticate.
I have Charles setup and I can see the traffic and see the authentication work but then it appears Acrobat stops using the Charles proxy. It's at this point I sniff the packets see the server request authentication but Acrobat doesn't authenticate.
Does anyone have any ideas what I'm doing wrong? What I can check?
Thanks
Doug

Try using "Basic Authentication" as a test rather than Digest or something else.

How can I create a shared review using a web-based mail account?

I believe I should be able to do this using Acrobat 11 for Windows XP (I have the trial version), but I can't figure out how. We use Google Mail. Help says to:
(Windows) Double-click Internet Options in the Control Panel. In the Internet Properties dialog box, select the Programs tab, and then select the preferred email application. Restart Acrobat to activate the change.
(Windows) Change the MAPI settings in your email application. Acrobat and Reader use the Messaging Application Program Interface (MAPI) to communicate with your email application. Most email applications come with MAPI settings to handle this communication. For more information on configuring your email applications, see the email application’s Help.
Google Mail doesn't show up in my Internet Properties/Programs/E-mail list, and as far as I can tell, Google Mail doesn't have any MAPI settings to adjust.
Any tips?
Thanks.

In Acrobat XI you can find this setting under Edit > Preferences > Email accounts. You can add your gmail account here. Here is a tutorial on How to use webmail in Acrobat.

Not able to add reviewer to Shared Review

Hi
We've just started using the Acrobat Shared Review (on internal server) to start tracking team reviews of department documents.
I'm using Adobe Acrobat 9 Pro Extended - by my understanding this should have all functionality available in the tracker etc.
I want to be able to add another reviewer to an open Shared Review but there's currently no option to do that. When I select the document in the left hand menu, the right hand pane shows the file details and the Reviewers but it only gives me the option to Email Initiator (which is me anyway) or Email All Reviewers.
Should there not be an option to add a reviewer and also to start a new review with the current reviewers?
Any help on this would be great as I've been unable to find anything useful in the Help documentation.
Thanks, in great anticipation!
Lou

Hi again!
I've no idea why this has worked - perhaps someone can explain it to me?
When I opened the tracker from my task bar - the options to add a reviewer or start a new review were not available. So, I opened the document from it's shared review location on the server and then selected 'Comments' in the top menu bar and the 'Track Reviews' option. This opened the tracker showing all the correct options - add reviewer, change deadline, end review etc.
If anyone can shed any light on this, please do, but at least I've got the options I need again and this might help anyone experiencing in the same problem!
Cheers
Lou

Using Shared review process in Adobe 9 Standard

I have initiated a shared review using Adobe 9 Standard and i have people participating who have Acrobat X reader installed on their machine.
So my question can they participate in the review, because i dont see an option on their document as to Paublish comments or check for new comments? So do they need to get standard on their machines or here is aplug in that i can use?

You need to initiate a shared review from Acrobat Pro.

Shared review: sporadically can't connect to server

Hi,
I created a shared review using Adobe Acrobat 8 Professional. I then sent an email to all reviewers with a link to the pdf file. Most users can connect with no problems, but one user can only periodicly connect. It seems to be rather random if he can connect or not.
He always receives the tool bar to commit his comments but sometimes the connection can't be astablished allthough he can access the pdf and the xml files using the explorer.
Does anyone have an idea?
Thanks in advance,
Thomas

I would be glad if i could blame it on the ISP but it's all inside the same corporate LAN.

Shared Review: Synchronization issues... Help!

Hi!
Context:
We make extensive use of Adobe Acrobat for shared reviews using email attachments and links.
A couple of writers in the team have upgraded to use Adobe Acrobat XI Pro with others using Pro 9.
Our shared email reviews make use of an internal web server folder
Problems:
During a recent trial using PDFs sent as links, we have encountered a significant number of cases where comments were:
a) Not visible to all reviewers/initiator.
b) Visible to the reviewer adding the comment, but not visible to others.
c) Lost to all users.
Note, that we experienced the same issues when using PDF sent as email attachments.
In most instances, we have been able to access the internal web server folder and see the review PDF with associated XML review files, using Windows Explorer or a Web browser. However at times we have also lost review comments, where the XML files were not created.
We have a number of reviewers that work from various locations and connect using VPN and the local network. In all situations, the Web server folder can be accessed and updated by the user.
Whilst different connections may cause problems for Adobe Acrobat, we have experienced situations where:
The Publish button was clicked
The PDF was closed and no warning was given that review feedback was not saved in the Web server folder.
Related Issue from 2010:
In my search for answers, I came across the following entry from 2010, that refers to Adobe Acrobat Pro 9:
http://forums.adobe.com/message/3325019#3325019
Today, I opened a review file with review XML files visible in the Web server folder, however Adobe Acrobat XI PRO did not display any comments.
However, after removing the contents of the \AppData\LocalLow\Adobe\Acrobat\11.0\Synchronizer\resources folder, Adobe Acrobat displayed all comments as expected.
Solution ?
I cannot expect all initiators and reviewers to clear down the \synchronizer\resources folder on a regular basis to clear out issues with the files created by Adobe Acrobat.
Similarly, I cannot expect reviewers to restrict working on shared reviews to when they are directly connected to the office network rather than via VPN.
The "solution" presented in the above entry suggests a temporary workaround, however, given that the entry was reported 3 years ago with Adobe Acrobat Pro 9, I am concerned that this issue continues to persist through to Adobe Acrobat XI Pro!
Can anyone suggest a more permenant solution to the problems above?
Just a thought...
Is it possible and straightforward to switch off the Adobe synchronizer?
What would be the impact of switching off the Adobe synchronizer?

Hi there,
I am having a similar problem, wherein I could not reliably retrieve comments on a PDF for which I was the review initiator. It seemed I had fixed the problem by manually deleting all the resource files. I was able to reply to comments and publish new comments. However, now I am not able to retrieve my own comments, nor can anybody else (other non-reviewers) see the comments I published.
I am looking at the XML files on our server that hosts our PDFs and there is one XML file that I believes pertains to the comments I made and published. However, it is empty of comments. I'm pretty desperate to retrieve these comments, as they represent a day or so of work for me and other innocent third parties.
Is there any other way to retrieve these comments? I have a bunch of deleted "resources" files from last week, I'm wondering if there is any way to force-sync to one of these resource files? Might the resource files contain my comments? I can't accept that the comments are just lost in the ether when I was getting "successfully published" messages from Adobe each time I clicked "publish comments."
Another thing to note: Every time I open the "_review.pdf" file, the "Welcome Back to Shared Review" screen shows a different server name in the "Review Server" line. That seems a bit troubling, no? Is it possible that my XML files are stored on a different server than the server that hosts the PDF file? In which case I can troll through all of our servers for the XML files that contain the missing PDF comments?
Help help please help.

How this retirement will affect Shared review users?

How this retirement will affect Shared review users?
For example, when Acrobat servers have problem and shared review users cannot download files from email invitation, Workspaces is where the users can log in and download the files.
If without Workspaces, is there another way for shared review users to download the files?

Hi there,
Thanks for your question. Workspaces will no longer be available as a distribution option for PDF files in a Shared Review (although you can still initiate Shared Reviews using an internal server, such as a SharePoint workspace, a network folder, or a web server folder).
While Workspaces will no longer be available for posting those PDF files, Acrobat.com (http://files.acrobat.com) is an excellent alternative for uploading your files. You can make your uploaded files public, and share the file's unique URL with reviewers. For more information about uploading and sharing files with Acrobat.com, please see: http://helpx.adobe.com/acrobat-com/help/files.html
Please let us know if you need any clarification or further assistance.
Best regards,
Rebecca

Shared review using internal server

Similar Messages

Maybe you are looking for