Shared review

Hi,
We would like to start a pdf based review but this is the problem we encounter:
Prepress creates several (sometimes 30 or 40 a day) pdf files. The users all have acroabat reader (9.5 or higher), but unless the prepress div has safed the pdf as "reader extended", the users cannot make any comments.
From what I read this cannot be automated.
Are there solutions for this problem or do we have to look in another direction (because it's all "in hous"e we can buy Acrobat pro for everyone but maybe there's a "lighter" solution).

Adobe Reader XI can add comments without the document being extended. That may be a partial solution.

Similar Messages

How can I see shared review comments in a PDF when connected to a SharePoint server over a VPN?

I am using Acrobat Pro XI on Windows 7.
When I issue a shared review, hosted on our work SharePoint server, I always encounter problems when accessing my work network from home, over a VPN. My comments do not get published, and I cannot see comments that reviewers have published.
I issue the review PDF as an attachment when I open the review, and all reviewers save a local copy of this file. When I open the PDF, the "Welcome back to shared review..." screen is never updated with the number of comments. The server status always seems to show green, but the comment reporting mechanisms do not behave as they do at work. When I click Publish comments, I am usually asked if I wish to take ownership of unpublished comments by other reviewers (to which I click No). When I return to the office, everything seems to "just work" again. But this is hugely inconvenient if I am out of office for days on end.
I had this problem with my previous version of Acrobat, and no satisfactory solution was ever reached. I am most dismayed to find it is still present in version XI.
Please can anyone advise?

I don't know if you solved this issue yet. But we have the same issue in the pass, and clean the log files under "\Synchronizer\resources\" folder seems to be a solution. Here is the thread talking about it.
https://forums.adobe.com/thread/1426298?start=0&tstart=0

Unable to see other writer's checked check boxes in comments of shared review

I'm using Acrobat 3D Version 8 in a Windows XP environment. We are using SharePoint for shared reviews.
We are able to see developer's comments, and we can respond back to the comments with a reply. However, when we use the checkbox to indicate that a comment has been addressed, each writer can only see the checkmarks that she makes. We cannot see checkmarks made by other writers.
We have tried selecting the check box, and we have also used the check box icon to select the check box. We then publish and the the action is accepted as a comment and is published. But we are unable to see each other's check boxes.
Why?
Thanks!

Solved on my own.
Simply close BEx Analyzer and restart it again. If still it doesn't work then restart your computer and then run BEx Analyzer again, it will definitely work.
TR.

Shared review using Sharepoint 2010 Foundation

Brief description *
Sharepoint for Shared review
Please describe your issue in as much detail as possible *
Shared review using server acrobat.com works fine. However, when using Sharepoint as server the testing fails and it is not possible to finnish the set up of the shared review.
This is pictured in(bild1.jpg.) As the return code is Status: undefined it is not possible to proceed.
However, when looking into the sharepoint site a file called com.adobe.acrobat.sharepoint has been created as shown in attachment2 (bild2.jpg)
When this file is opened it contains the following text written by acrobat; Testing Writeablility
It seems like the test has been done sucessfully but that Acrobat is not able to read/understand that.
My Acrobat 9 is swedish version but the 'Testing Writeablility' is in english regardless of if I create a Sharepoint site in swedish or english.
Please help me out.
regards Anders K
bild1
bild2

The login names of the sharepoint server is not controlled by my organisation. Sharepoint is hosted.
At the time initiating the review when Sharepoint is presenting possible locations (shared documents libraries) for the review then I need to login
using credentials very much diffrent from the windows credentials.
They are of course also diffrent from the identity that Acrobat itself is carrying from the acrobat.com?
This situation is the same for for the reviewers that has no problem.
regards
PS do you have a suspicion that windows credentials or Acrobat credentials are thrown automatically at Sharepoint although I have logged in
at the time of finding possible review location.

Mac using Acrobat Pro v9 can't connect to shared review hosted on Sharepoint server.

A person at our company has a Mac with Acrobat Pro v9 and can't connect to our shared review hosted on a Sharepoint server. The shared review is initiated from a PC using Acrobat Pro X.
They can access/login to the Sharepoint server via Safari on the same computer both inside the company and from outside.
They used to have it working just fine for months, then suddenly (recently) it stopped working and it just keeps saying that it can't connect.
When trying to connect, Acrobat doesn't ask for credentials. I've tried hunting down where those credentials are stored to try and delete them to force it to ask again, but no luck there either.
I also have a Mac (but I'm running Acrobat Pro XI and now DC) and I can access the same shared review that doesn't work for them. And I can't seem to break it for me (as an effort to figure out their problem).
Any helpful guidance on how to get things back on track would be greatly appreciated. My head hurts from beating it against my desk. :-|
Thanks!

Several of us encountered the same issue running MAC OS X on Acrobat Pro XI. I'm tagging your question to see if someone provides a solution.

Can there be more than one initiator in a shared review?

We use Acrobat X Pro to do shared reviews of pdf documents. At times, the initiator will be out of the office when someone needs to take action on the document and it would make it more convenient if there was more than one person with access. Is it possible to assign two people as the "initiator" of the documents so that there will always be one available?

No, sorry.
If you're using email or own-server-hosted reviews there's nothing (technically) to stop another person signing on using the initiator's identity provided they know the password. If you're using Acrobat.com to host the reviews, and so the participants are using Adobe IDs, then in a legal sense you can't because the terms of use for an AdobeID do not allow shared access.

Shared Review comment server setup issues

I've been having some issues setting up a comment server/repository for Shared Reviews in Acrobat 8 (for our all-Mac network). I've done extensive research on how to set up a Network Folder and a WebDAV folder (since those are the only two supported methods in Acrobat 8).
- For the Network Folder setup, I created a folder on one of the machines on our network and shared it using SMB. When specifying that location (using smb://IPAddress/Folder/), Acrobat either 1) brings up a login screen, into which I enter the proper credentials, and after pressing OK, it says the connection could not be made, or 2) it verifies the shared folder location, but when I make comments and then choose Publish Comments, a red box appears saying something to the effect of "cannot access IPAddress, will keep trying."
- I also tried using WebDAV. Solutions I found online mostly consisted of using the Terminal to access system files and entering numerous lines of code. I pretty much had to learn about WebDAV from scratch today in order to get the Shared Reviews process set up, but I feel like there is something I'm missing regording its implementation.
I suppose this post can be boiled down to three questions:
1) What is the best way to set up a Shared Review system, and how can it be done in the simplest manner possible?
2) What am I missing from my knowledge of Network Folders and WebDAV folders in this regard?
3) Would functionality be benefited by simply upgrading to Acrobat X?
Thank you all in advance for your responses and help. If there is any more information required in order to provide a solution, please let me know.

The roundcube db schema needs to setup manually. See /usr/share/webapps/roundcube/INSTALL
Also, from your /etc/webapps/postfixadmin/config.inc.php:
$CONF['domain_path'] = 'NO';
$CONF['domain_in_mailbox'] = 'YES';
$CONF['maildir_name_hook'] = 'NO';
..which results in /var/mail/vmail/[email protected]
From your dovecot.conf
mail_home = /var/mail/vmail/%d/%u
...which results in /var/mail/vmail/domain.com/user
That doesn't fit together.

How can I get Tracker to find a shared review PDF initiated in another domain?

I initiated a shared review for a PDF and stored it on a network server in domain X. Subseqauently, the server was moved into a different domain, call it Y.
Now, Acrobat Tracker can't find the PDF ... and reviewers can no longer access the PDF.
How can I get Tracker to find the PDF in the new domain Y?

No, this is not possible. You need to initiate the review again. This is because the review server information is embedded inside the PDF and when you change the review server, the JavaScript embedded in PDF still refers to the old server. So Tracker is unable to locate the review PDF.
If the old review has comments by other reviewers, you can save it as an archive and initiate review on new server on this new PDF. This way all the review comments can be retained in the PDF but they will be published "on behalf of" the initiator now.
Hope that helps.

How can I place my initials when in a document shared review?

When in a document shared review envitronemnt, the Sign Document menu is grayed out, I want to be able to place my initials in
a document, what are my options?

The contents of the folder-level JavaScript file can simply be:
// Create and set the value of the identity.initials property
identity.initials = "GWJ";
You can then retrieve the value in your dynamic stamp JavaScript to the the value of a field, something like:
// Code in calculation of a text field in a dynamic stamp
event.value = identity.initials;

Can no longer access Acrobat shared review server

Hello. We are using Acrobat 8, and yesterday I discovered that I can recreate a lost shared-review PDF by generating a new PDF, and then copying the comment-repository XML files from the original review PDF to the folder belonging to the new review PDF. That was great, but I wanted other staff members to not fiddle with the XML files, so I set that folder (named "meta") to read-only. It was previously shared and set to full-access for everybody.
Today, I found that nobody had access to their shared reviews anymore, so I hastily reset the access to the "meta" folder back to full-access, and I re-shared the "meta" folder for everybody. It isn't helping. No-one can access their shared reviews.
Note: immediately after I recreated that lost PDF, one of the reviewers added several comments and uploaded them to the server, so I know everything was working fine then. I set the "meta" folder to read-only sometime later, and I think that's what caused the problem.
Any ideas?
I've just now tried posting a new shared-review PDF, but this time I created a new shared-review folder location, pointing to the exact same actual network folder. The only thing different between the two connections is the descriptive names attached to the connections, which appear in the drop-down list of locations. The original connection's descriptive name is "Acrobat Server" (named by one of my colleagues) and the new one I left unchanged from the default descriptive name "My Network Folder". This new shared-review PDF works fine, so I know that access to the "meta" folder is fine, but how can I fix the older review PDFs?
A workaround for my problem is therefore to re-post all the currently active shared-review PDFs, using the "My Network Folder" connection, and then copy the XML files to the new PDF. I just tried it, and it works, but that's only a practical workaround to fix the 10 to 15 recently posted review PDFs, and it'll only work if people still have the original PDFs they posted. All the older review PDFs will still be read-only.
Also, does anyone know how to remove a folder location so that only the one that works appears in the drop-down list?
Updates:
1) The above workaround only works for me. Other reviewers still cannot access the new PDF. So I don't have a valid workaround after all.
2) One more thing: if I try to post a new PDF using the old location "Acrobat Server", it fails at the step where it tries to create the XML file and folder.
3) Earlier, I also tried creating a new shared-review folder location in another directory, and I noticed that the metadata folder was not shared. So maybe I don't need to share the "meta" folder after all, and maybe something changed in our corporate network overnight?

Thank you for your answer.
I have narrowed my problem down to a connectivity problem with the comment server. We have Acrobat 8 installed on a machine named "acrobat". On the acrobat machine, the shared-review PDFs are stored in a folder named "documents". Each member of our team has a subfolder within the documents folder. i.e. this structure:
documents
     john
     jane
     david
     amy
The comment server XML files are stored in a folder named "meta", at the same level as the above name folders:
documents
     john
     jane
     david
     amy
     meta
When we send documentation out for review, we send reviewers a link something like "\\acrobat\john\123_review.pdf". Reviewers are able to open the PDF, but they get an error message saying "Adobe Reader cannot connect to the Review Server: acrobat".
I believe that the message means that Reader is not able to find the comment server in the "meta" folder. But the meta folder is definitely there, and is write-accessible for everyone. Any user on our network is able to manually open the meta folder, create a new file inside the folder, edit and save that file, delete the file, etc.
These pdfs that no longer work, always used to work. I had changed permissions on the meta folder, but after people reported connectivity problems, I changed the permissions back to full control for all users, and even added more users with full control, but people still can't connect. What I need is to find out where these PDFs are looking for the comment server. It looks like they're looking in the correct place: the acrobat machine, but maybe inside the PDFs, the comment server location is stored in a certain way.
Another thing: when anybody tries to initiate a shared review, the process fails at the point where Acrobat 8 tries to create a comment server folder. The person who set up Acrobat 8 for us also defined the shared-review location for us (a drop-down box containing all locations appears in the first or second screen of the dialog box when you initiate a shared review. Only one location appears for us: the location defined by that person, and it's named "acrobat server"). But I don't know how to find out what that shared-review location is. Acrobat 8 lets you remove a location, but doesn't let you edit it. If I could see what the location is, I could see if the path is somehow defined irregularly. e.g. without the fully qualified domain name or something like that.
I subsequently added another location, "my network folder", and pointed it to the same meta folder. The "my network folder" location works for me. I can post a shared review, and it connects to the comment server properly. But this works only for me: when other users open that same shared review pdf, they get the "cannot connect" error message above. Again, if I could see explicitly how "my network folder" is saved in Acrobat, and also see how the PDF file has stored that location, I could see if there's a mismatch.

How do I Automatically Send a PDF for Shared Review?

Hello,
I am trying to automate sending documents for shared review. Basically, all my users post PDFs to the same location and so they perform all the same actions. I would like to make it easier on them and automatically trigger all the actions. Currently, I am using Acrobat.dll in a C# program, but I am not adamant about using this particular technology. All I could get was:
Acrobat.AcroAppClass acro = new Acrobat.AcroAppClass();
acro.MenuItemExecute("SendForSharedReview");
This opens the shared review wizard, and I can send keystrokes to the wizard dialog box, but I am hoping there is a more elegant method of doing it. Is there an API that I should be using or some other method to automatically trigger a shered review on a selected document?
Thanks,
Pawel

It took a while to figure out, but I confirmed it with Adobe staff. The answer is no; sending multiple documents for shared review is not possible with LiveCycle or with any other Adobe software.
The only thing to do would be automate with some kind of clicker application or AutoIt, but that is far from ideal.

What is a Resonable Shared Review File Size?

I have a user group that is having some problems with their shared reviews. They are snding thier documents out on a WedDav server and the files are about 50 to 100 mg. Doe to the file size some of the reviews are experiening download times of up to 30 minutes and when they try to oprn the review in Reader or Acroabt they get a error massage that the file is too large. Is there a internal issue here or should a start exploring on how to break these files up into multiple reviews. If the later what is a reasonable file size?

2GB is the maximum size limit.
Anything over 20mb requires download via Wi-Fi or docked connection.
See: http://support.apple.com/kb/PH2808

Acrobat 9 Shared Review error "Could not save the shared review-enabled pdf file. .

I attempted to start a Shared Review of a PDF file. I have been unable to initiate the review. Upon completion of the setup routine (i.e., filed idenitified, server location identified, participant's email entered, send selected, I get the error message - Status" Could not save the shared review-enabled PDF file.

As a workaround, don't put the source PDF at the network folder location which you have specified in Shared Review wizard. Eg. if you are initiating a review at the network location \\servername\xyz, ensure that your source PDF is not placed at \\servername\xyz.
I have not understood your second question. Do you mean to say that Acrobat.com option is disabled for you?

Acrobat 9. Professional Locks During Shared Review

I do a lot of shared reviews in Acrobat and upgraded yesterday to Acrobat 9 Professional.
This morning when I attempted to set up a shared review, I was able to set the directory for the shared document. When I went to add the reviewers to send the link to and clicked next Acrobat locked up and I had to use Task Master to kill it.
When I retried the same thing happened. I downgraded back to Acrobat 6 because of this problem in Acrobate 7 and 8. Do the new versions have a problem with shared reviews. I downgrade back to 6 to have this capibility but I really should be able to use 9.0 for this task. I am tired of the limitations of 6.0 What gives?

Lotus Notes Release 7.0.2. It accesses my address book without problem, when I go to send it, it hangs up, if I wait 30 minutes to an hour it will populate the email fields but there are garbage characters in it.
Example my email address here at work is:
[email protected]
What Arcobat enters is:
CN=Russell Windle/OU=Central/OU=Scientific/O=OAI@OAI
Its like it is reading the company directory for me I work in the Central location in Scientific at OAI (Olympus America Inc).
Where it is getting this email address is a mystery to me, and it does not work, I have to go into the email and change the email addresses to the "[email protected]" format.

Acrobat 9.0 Shared Review COMMENTS VANISH MYSTERIOUSLY

Has anyone had a problem with comments created on one day simply vanishing the next?
Windows XP 2002 SP1
Acrobat 9 Pro
Acrobat Reader 9
Acrobat 8 Standard
How we start the review:
We use Acrobat 9 Pro to create a manual shared review. This creates a review pdf in the same shared network directory as the original pdf. (I saw in an Acrobat 8 entry that this may not be good practice.) In Windows explorer, we create a shortcut file from the review file. Then we drag the shortcut file into a new Lotus Notes database that we created for storing and organizing links, and to send auto-notifications at different review milestones. We used to send the link via Notes mail, but users lose them. Users then launch the shortcut, which opens the review file. Sometimes we, the review creators open files directly from Tracker.
The problem...
occurs after a day or two. After creating comments, at least two of the reviewers opened the document the following day, but the comments had disappeared. I watched one reviewer open the document. The "Welcome Back" window listed the reviewers and showed the normal new/total comments. After a few seconds, THE TOTAL COMMENTS FOR ONE REVIEWER RESET TO ZERO as we watched. The comments were not in the review file. It seems that comments are normally stored inside the review files instead of in auxiliary .fdf files as they once were, or in .xml files as I saw in a recent example with Acrobat 9 on a review I restarted.
A possibly related problem occurs sometimes when trying to close a file, even when no comments are added: A message states that there are unpublished comments and offers a publish, delete, cancel, and one other button. After clicking publish, another messages states that the file is locked. This is an endless loop and Acrobat will not close without going to the Task Manager.
I also submitted this as a bug report to Adobe. Has anyone found a solution? Need help. Reviewers are losing hours of work.
Thanks,
Phil

Hi Vikas,
We began saving the files locally and this seemed to sort out the confusion with comments disappearing and reappearing, etc.
There are still some rough spots you may be interested in -
1. My teammate, Russ initiated a file and sent me the link (which is a Windows shortcut file with a path to the shared document). I opened the link and the shared file opened. However I was not prompted to save it immediately as you described in step 5 above. The save prompt only appears when closing the file. So, when the user first starts working on the file it is on the shared copy.
2. While the file was still open the first time, I created a couple of comments and clicked publish. A message appeared that I had not seen before: "1 published - 1 queued." I could still add comments, but the publish button did not become active and the check button did not respond. It was like the check/publish functions locked up but not the rest of the program. I was able to save the file locally. When I reopened the local file, the check message said 3 messages were being added (Russ published these) checking again deleted the comments, then checking again restored them. Since then, as long as we opened the local versions, commenting seemed to function normally. The key here is that opening the local copy is not enforced by the program. The program relies on users to function a certain way and does not inform them of the consequences. If Reader or Tracker knew whether a bona fide local copy existed and warned if an attempt to open the network copy was made, many of these issues would go away.
3. Some other concerns:
a. When a link is sent to users, there is no guarantee that they will only use it once and discard it. If they don't discard it, they will continually open the shared doc, not the local copy. When our users get busy, they take the path of least resistance, which is to find the original link and open it, rather than hunting down a file to open. In Acrobat 6 this was never a problem. Users always linked to the shared document; each user's comments were stored in outboard files (fdf) the integrity of the shared doc and users comments was never in question. We did hundreds of documents this way. Of course, everyone had 6 Standard or higher, not reader.
b. When closing the document, Acrobat prompts to save the file. Clicking Save produces a Save AS window each time. Shouldn't this be a Save box? When users enter and close a document multiple times they must stop and decide whether to overwrite the file each time. Conversely, if there are unpublished comments and you try to close, there is a Save Draft button, which seems to save over the local file without asking. This seems backwards. If I'm editing an Indesign document and I click save, it just saves. If I want to save a variation, I click Save AS. (FYI, on my pc, Acrobat prompted to save the file in C:\temp; on Russ's pc, it prompted for \MyDocuments.)
c. Tracker is not as easy to find as other Acrobat functions. I could not find a Tracker button to add to the toolbar. I believe that if Tracker could be selected to turn on at program start (or even start as a separate program), the users would more likely open the correct (local) file. All that users would be required to know is Start Acrobat, read links. The link they need would be visible immediately.
I hope this gives you our perspective in the spirit of improving the product.

Acrobat 9 Standard - Document Message Bar not shown in shared review

A pdf file is "send for shared review" by Acrobat 8 or 9 on a network folder.
The file is shared review enabled and is storred at the network folder correctly.
If the file is opened by Acrobat 9 Standard the yellow
Document Message Bar (DMB)does not show up.
Opening using Acrobat 8 Standard or Pro works fine and presents the DMB.
Doing a review without the Document Message Bar is really clumsy, so
any help is very welcome.
Tested so far:
Registry key has no influence:
...FormsPrefs\bHideDocumentMessageBar
Information from kb-entry is applied:
http://kb2.adobe.com/cps/508/cpsid_50894.html
Deleted the 3 Reg-Values:
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableAcrobatHS"=dword:00000000\
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableWorkflowPart"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableRTCPart"=dword:00000000
Created this 4 Reg-Values:
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableRTCAuth"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableHSLibrary"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableShareFile"=dword:00000000
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown]
    "bCreateBuzzwordDoc"=dword:00000000
All Acrobats have actual versions (9.3.2 and 8.2.1)
Message was edited by: walker81

The answer:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown\cDocumentStatus]
"bSuppressMessageBar"=dword:00000000
Sometimes IT-dept. customises without telling it and forgetting it immediately.

Shared review

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