Shared section disappears from left column of finder

The shared section of the left hand column of finder disappears (I don't mean an individual drive, I mean the entire section). The shared items work fine under parallels using boot camp as a virtual disk. When the shared section happens to show up in finder, the drives work fine. They work fine from other windows PCs. Clearly this is a apple problem with no resolution.
I have tried the display bug (make the column wider in finder) and sometimes the shared section appears. I have spent endless hours on the phone with apple tech support. This bug cripples the functionality of the mac, since it cannot access the network drive that contains multimedia. I am very frustrated.
Any ideas?
What happened to the sales pitch, "It just works"
bob

I do regret my decision to switch to mac...there sales pitch "it just works" is BS. There are so many problems with their Unibody MBP, it is sad.
I have spent countless hours with apple tech support on this issue, and of course, they never accepted that there was a bug to begin with.
Then, the Airport Extreme update to 7.4.1 came out, I installed it, and guess what? The shared section always works not. More aggravating, using Software Update (from the apple in upper left corner) does not tell you there is an airport extreme update available; I found it by accident using the Airport Utility to try to resolve a different issue.
Hope that helps.
bob

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