Shared Services - CustomClass implementation issues, need help?

We are attempting to deploy a custom login and custom authentication module to Shared Services, but we are receiving the following error:
[2013-11-15T13:43:23.527-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20007] [oracle.EPMCSS.CSS] [tid: 14] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.ProviderCacheThread] [SRC_METHOD: run] Group cache completed for user directory PJIFRAN and size of group cache is 1,420. Status message. No action required.
[2013-11-15T13:43:24.098-05:00] [EPMCSS] [WARNING] [EPMCSS-10349] [oracle.EPMCSS.CSS] [tid: 10] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.CSSCustomModulesFactory] [SRC_METHOD: getAuthenticationModule] An error has occurred. Unable to load custom authentication class. No action required.
[2013-11-15T13:43:24.110-05:00] [EPMCSS] [ERROR] [EPMCSS-00093] [oracle.EPMCSS.CSS] [tid: 10] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.CSSCustomModulesFactory] [SRC_METHOD: getAuthenticationModule] Failed to initialize custom authentication class com.mydomain.esd.essbase.security.CustomAuthenticationImpl. Check for previous errors in the log file. Refer Shared Services security guide for Custom authentication implementation details.
[2013-11-15T13:43:24.110-05:00] [EPMCSS] [ERROR] [] [oracle.EPMCSS.CSS] [tid: 10] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.log.CSSLog] [SRC_METHOD: getLogLevel] ERROR:- Failed to get log level for 084
[2013-11-15T13:43:24.110-05:00] [EPMCSS] [WARNING] [] [oracle.EPMCSS.CSS] [tid: 10] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.CSSManager] [SRC_METHOD: initCustomAuthenticationModule] 084
[2013-11-15T13:43:24.142-05:00] [EPMCSS] [ERROR] [EPMCSS-00088] [oracle.EPMCSS.CSS] [tid: 10] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.facade.impl.SecurityAgentCustomLoginClass] [SRC_METHOD: SecurityAgentCustomLoginClass] Failed to initialize Security agent custom authentication class com.mydomain.esd.essbase.security.CustomLoginImpl. com.mydomain.esd.essbase.security.CustomLoginImpl. Verify custom authentication configuration and classpath settings.
We've created a customAuth.jar and place it in the following directory:
/oracle/Middleware/user_projects/domains/EPMSystem/lib/customAuth.jar
We then setup custom authentication for the User Directories in the Hyperion Shared Services console.
Unfortunately there aren't any other logs indicating why the error might be occurring.
Any information would be helpful.

Hi,
According to your description, my understanding is that machines failed to ping the server name, and successfully to ping its IP address.
First check to see if DNS related port 53 is opened on the DC, or disable any anti-various software temporally, then ping the DC’s
FQDN and confirm that if the name would be resolved.
>The host 7acf7675-12f6-4280-84ff-ca225bc99373._msdcs.REGENCYVILLAGE.LOCAL could not be resolved to an IP address.
You domain name is REGENCYVILLAGE.LOCAL. It seems that the DNS server failed to resolve your DC’s name. check the zone named REGENCYVILLAGE.LOCAL to see if an A record is corresponding to your DC.
>75.75.75.75 (<name unavailable>) [Invalid], 75.75.76.76 (<name unavailable>) [Invalid]
It seems that invalid IP address of DNS server on the TCP/IP properties of DC. 
I want to confirm with you that if you have installed the DNS with installing AD DS. Just the DC’s name can’t be resolved? Or any other device also has the same question?
=======
You may use AD DS Best Practices Analyzer (BPA), which is a server management tool that can help you implement best practices in the configuration of your Active Directory environment. Detailed information reference:
https://technet.microsoft.com/en-us/library/dd391875(v=ws.10).aspx
besides, suggestion about Active Directory Best practices, just for you reference:
https://technet.microsoft.com/en-us/library/cc778219%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396
Best Regards,
Eve Wang
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