Shared Services Users are not Visiable in Planning Application

Hi All,
We are using Hyperion 11.1.3 version
Problem: We Created Users in Shared Services but those users are not visible in Planning
can you suggest me
Vijay

Hi John,
After giving all the Planning provisions to users, they are not visiable while assigining access to Dimensions Members,
I selected Account Dimension Lower member and clicked on Assing Access button on the top, it opened a popup window where I could not see any users in it....
can you suggest me what should I do???
Vijay

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    A: In certain scenarios  we may notice  printers come up under the server /cache entries on the controller.
    However when an airgroup user does search for printer, they may not see all the printers, certain printers may be not visible .
    This is because the service IDs sent by the user in the MDNS query are not broadcast by these printers 
    In the below capture the Ipad sends query for service id "_universal_sub_ipp_tcplocal" and "_universal_sub_ipps_tcplocal" and hence the controller will 
    respond with the printers that broadcasts these service ids.
    Non–Visible printer : 
    _printer._tcp.local                                                              PTR                         IN     7200  10.125.30.223  5820.05  Wed Mar 18 13:24:26 2015
    _pdl-datastream._tcp.local                                               PTR                         IN     7200  10.125.30.223  6112.25  Wed Mar 18 13:24:26 2015
    _ipp._tcp.local                                                                     PTR                         IN     7200  10.125.30.223  5888.15  Wed Mar 18 13:24:26 2015
    _http._tcp.local                                                                    PTR                         IN     7200  10.125.30.223  6293.88  Wed Mar 18 13:24:26 2015
    NPIED487E.local                                                                  A                             IN     240   10.125.30.223  194.43   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._printer._tcp.local                     SRV/NBSTAT                  IN     240   10.125.30.223  209.87   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._printer._tcp.local                     TXT                         IN     240   10.125.30.223  205.14   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._printer._tcp.local                     TXT                         IN     240   10.125.30.223  197.18   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._printer._tcp.local                     TXT                         IN     240   10.125.30.223  196.42   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._printer._tcp.local                     TXT                         IN     240   10.125.30.223  208.15   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._pdl-datastream._tcp.local              SRV/NBSTAT                  IN     240   10.125.30.223  207.35   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._pdl-datastream._tcp.local              TXT                         IN     240   10.125.30.223  200.64   Wed Mar 18 13:24:26 2015
    hp LaserJet 4250 [ED487E]._ipp._tcp.local                         SRV/NBSTAT                  IN     240   10.125.30.223  209.44   Wed Mar 18 13:24:26 2015
    Visible-printer :
    _printer._tcp.local                                                                         PTR         IN     4500  10.125.26.29   3745.82  Wed Mar 18 13:24:51 2015
    _universal._sub._ipp._tcp.local                                                PTR         IN     4500  10.125.26.29   3694.14  Wed Mar 18 13:24:51 2015
    _ipp._tcp.local                                                                                PTR         IN     4500  10.125.26.29   3628.81  Wed Mar 18 13:24:51 2015
    _pdl-datastream._tcp.local                                                          PTR         IN     4500  10.125.26.29   3616.14  Wed Mar 18 13:24:51 2015
    _http._tcp.local                                                                              PTR         IN     4500  10.125.26.29   3793.56  Wed Mar 18 13:24:51 2015
    XRX9C934E25C52D.local                                                                A           IN     120   10.125.26.29   355.03   Wed Mar 18 13:24:51 2015
    Xerox WorkCentre 3615 (25:C5:2D)._printer._tcp.local         SRV/NBSTAT  IN     120   10.125.26.29   130.45   Wed Mar 18 13:24:51 2015
    Xerox WorkCentre 3615 (25:C5:2D)._printer._tcp.local         TXT         IN     4500  10.125.26.29   3670.33  Wed Mar 18 13:24:51 2015
    Xerox WorkCentre 3615 (25:C5:2D)._ipp._tcp.local             SRV/NBSTAT  IN     120   10.125.26.29   389.55   Wed Mar 18 13:24:51 2015
    Xerox WorkCentre 3615 (25:C5:2D)._ipp._tcp.local             TXT         IN     4500  10.125.26.29   3640.60  Wed Mar 18 13:24:51 2015
    Xerox WorkCentre 3615 (25:C5:2D)._pdl-datastream._tcp.local  SRV/NBSTAT  IN     120   10.125.26.29   210.97   Wed Mar 18 13:24:51 2015
    In order to learn other printers we may need to use specific app provided by printer vendor on the client or configure the printers to send these service IDs.

    The net 451 issues made it not work after a while but it affected the entire RWW site not just remote access:
    http://blogs.technet.com/b/sbs/archive/2014/01/13/troubleshooting-an-unexpected-error-occurred-message-when-using-remote-web-access-to-connect-to-computers.aspx
    Careful if you try and uninstall it, you'll need to put back net 4.0 and reconfigure some stuff.
    Did it ever work?  
    Make sure the users have installed the certificate they need and turn on compatibility mode in IE (also make sure IE isn't locked down and disabling activeX).:
    https://technet.microsoft.com/en-us/library/dd701173%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396
    -- Al

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