Shared Smartphone storage (Mass Storage, MTP Device) over RDS 2012 using Thin Pro

Hi, I have a customer using  thin client (t520) really nice devices, running thin pro (I upgraded the one I was working for testing to thin pro 5.2 with no luck with resolving my issue. My issue is :They taking a lot of picture with their smartphone (iphone and android devices) and would like to have the ability to retrieve their photos from their phones in their RDS  session. Redirecting works fine using usb stick but smartphone shows up as unknown device in the RDS session.
This works fine from Windows 7 or WIndows 8. Do you have a solution for this issue. Thank you. 

Hi and welcome to the forums!
GREAT FIRST POST!! Very clear and specific. You don't know how rare that is
Is the laptop in a docking bay?
Content "encryption" meaning Content protection is turned off, right?
Are you able to backup and sync with the Desktop software?
Do you have the correct folders on the card?
Blackberry, music, ringtones, pictures, videos, voice notes?
(blackberry has to be first).
Last one, how did you format the card?
Thanks
Update device drivers manually:
http://www.blackberry.com/btsc/search.do?cmd=displ​ayKC&docType=kc&externalId=KB13336&sliceId=SAL_Pub​...
Message Edited by Bifocals on 11-19-2008 08:36 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
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    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
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    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
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    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
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    dc44: Name STRING data type READ ONLY
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    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
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    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
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    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
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    dc44: Name STRING data type READ ONLY
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    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
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    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
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    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
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    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
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    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
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    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dce0: Display Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    dc46: Artist STRING data type READ ONLY
    dc9a: Album Name STRING data type READ ONLY
    dc9b: Album Artist STRING data type READ ONLY
    dc8b: Track UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc99: Original Release Date STRING data type DATETIME FORM READ ONLY
    dc89: Duration UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc8c: Genre STRING data type READ ONLY
    dc96: Composer STRING data type READ ONLY
    b903: AAC
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dce0: Display Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    dc46: Artist STRING data type READ ONLY
    dc9a: Album Name STRING data type READ ONLY
    dc9b: Album Artist STRING data type READ ONLY
    dc8b: Track UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc99: Original Release Date STRING data type DATETIME FORM READ ONLY
    dc89: Duration UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc8c: Genre STRING data type READ ONLY
    dc96: Composer STRING data type READ ONLY
    b982: MP4
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    b983: MP2
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    b984: 3GP
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dce0: Display Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    dc46: Artist STRING data type READ ONLY
    dc9a: Album Name STRING data type READ ONLY
    dc89: Duration UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc48: Description STRING data type READ ONLY
    ba05: Abstract Audio Video Playlist
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    ba10: WPL Playlist
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    ba11: M3U Playlist
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    ba14: PLS Playlist
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    ba82: XMLDocument
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
    b906: FLAC
    dc01: Storage ID UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc02: Object Format UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc03: Protection Status UINT16 data type ANY 16BIT VALUE form READ ONLY
    dc04: Object Size UINT64 data type READ ONLY
    dc07: Object File Name STRING data type GET/SET
    dc09: Date Modified STRING data type DATETIME FORM READ ONLY
    dc0b: Parent Object UINT32 data type ANY 32BIT VALUE form READ ONLY
    dc41: Persistant Unique Object Identifier UINT128 data type READ ONLY
    dc44: Name STRING data type READ ONLY
    dc4e: Date Added STRING data type DATETIME FORM READ ONLY
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    Default playlist folder: 0xffffffff
    Default picture folder: 0x00000006
    Default video folder: 0xffffffff
    Default organizer folder: 0xffffffff
    Default zencast folder: 0xffffffff
    Default album folder: 0xffffffff
    Default text folder: 0xffffffff
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    Synchronization partner: (NULL)
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    BMP bitmap file
    GIF bitmap file
    JFIF file
    Portable Network Graphics
    TIFF bitmap file
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    Ogg container format
    Advanced Audio Coding (AAC)/MPEG-2 Part 7/MPEG-4 Part 3
    MPEG-4 Part 14 Container Format (Audio+Video Emphasis)
    ISO MPEG-1 Audio Layer 2
    Abstract Playlist file
    XML file
    Free Lossless Audio Codec (FLAC)
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