Shared unlimited messaging means what exactly???

I have my phone through work and we are on a 'Shared Unlimited' plan for messaging etc.
My problem is that our office manager keeps telling me I owe X-amount of dollars for being OVER on my texts.
How can I be over on the number of texts if we have a shared unlimited plan?
Thanks

When I go to MENU, SETTINGS & TOOLS and select MY VERIZON it brings up the usage of my phone and it displays
USAGE SUMMARY
SHARED MINUTES 1844/UNLMTD
SHARED MESSAGES 1039/UNLMTD
SHARED DATA 1.615GB/30GB
And all of that can't be ONLY me because there's no way in heck that I've talked on the phone for 30 hours in the last 15 days.
Am I missing something?

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    One computer at COMPANY-A is attempting to communicate with two
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    All devices present public IP addresses to one another, although they
    may have RFC 1918 addresses on other interfaces, and NAT may be in use
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    COMPANY-A router        1.2.3.8 (also IPsec peer)
    COMPANY-A has 1.2.3.0/24 with no subnetting.
    COMPANY-B router        4.5.6.228 (also IPsec peer)
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    COMPANY-B computer #2   4.5.7.29 (this one fails)
    COMPANY-B has 4.5.6.0/23 subnetted in various ways.
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    tunnel to COMPANY-B computer #1 4.5.7.94 without problems.
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    flowing in the dec'ed and enc'ed positions.
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    When the COMPANY-A computer 1.2.3.161 attempts to communicate
    via the single IPsec tunnel with the COMPANY-B computer #2 4.5.7.29,
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    Oct  9 15:25:03.327: IPSEC(epa_des_crypt): decrypted packet failed SA identity check
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    Oct  9 15:25:39.329: IPSEC(epa_des_crypt): decrypted packet failed SA identity check
    Oct  9 15:26:27.328: IPSEC(epa_des_crypt): decrypted packet failed SA identity check
    and the "show crypto session detail" shows inbound packets being dropped.
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    SYN_SENT phase of the TCP connection whan trying to communicate with the
    COMPANY-B computer #2, and the repeated error messages are the retries of
    the SYN packet.
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    a 3725, and some 76xx routers were tried, all with similar behavior,
    with packets from one far-end computer passing fine, and packets from
    another far-end computer in the same netblock passing through the same
    IPsec tunnel failing with the "failed SA identity" error.
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    Destination     Gateway         Genmask         Flags   MSS Window  irtt Iface
    4.5.7.0         1.2.3.8         255.255.255.0   UG        0 0          0 eth3
    1.2.3.8.0       0.0.0.0         255.255.255.0   U         0 0          0 eth3
    10.1.0.0        0.0.0.0         255.255.240.0   U         0 0          0 eth0
    169.254.0.0     0.0.0.0         255.255.0.0     U         0 0          0 eth3
    10.0.0.0        10.1.1.1        255.0.0.0       UG        0 0          0 eth0
    0.0.0.0         1.2.3.1         0.0.0.0         UG        0 0          0 eth3
    The first route line shown is selected for access to both COMPANY-B computers.
    The COMPANY-A router (IPsec tunnel endpoint, 1.2.3.8) has this
    configuration:
    crypto isakmp policy 10
    encr 3des
    authentication pre-share
    group 2
    lifetime 28800
    crypto isakmp key XXXXXXXXXXXXXXXXXXXXXXX address 4.5.6.228
    crypto ipsec security-association lifetime seconds 86400
    crypto ipsec transform-set COMPANY-B01 esp-3des esp-sha-hmac
    crypto map COMPANY-BMAP1 10 ipsec-isakmp
    description COMPANY-B VPN
    set peer 4.5.6.228
    set transform-set COMPANY-B01
    set pfs group2
    match address 190
    interface FastEthernet0/0
    ip address 1.2.3.8 255.255.255.0
    no ip redirects
    ip virtual-reassembly
    duplex auto
    speed auto
    no cdp enable
    crypto map COMPANY-BMAP1
    ip forward-protocol nd
    ip route 0.0.0.0 0.0.0.0 1.2.3.1
    ip route 10.0.0.0 255.0.0.0 10.1.1.1
    ip route 1.2.3.8.0 255.255.255.0 FastEthernet0/0
    access-list 190 permit ip host 1.2.3.161 4.5.7.0 0.0.0.255
    access-list 190 permit ip host 1.2.3.161 9.10.11.0 0.0.0.255
    bridge 1 protocol ieee
    One of the routers tried had this IOS/hardware configuration:
    Cisco IOS Software, 3700 Software (C3725-ADVIPSERVICESK9-M), Version 12.4(25c),
    RELEASE SOFTWARE (fc2)
    isco 3725 (R7000) processor (revision 0.1) with 115712K/15360K bytes of memory.
    Processor board ID XXXXXXXXXXXXXXX
    R7000 CPU at 240MHz, Implementation 39, Rev 3.3, 256KB L2 Cache
    2 FastEthernet interfaces
    4 ATM interfaces
    DRAM configuration is 64 bits wide with parity disabled.
    55K bytes of NVRAM.
    31296K bytes of ATA System CompactFlash (Read/Write)
    250368K bytes of ATA Slot0 CompactFlash (Read/Write)
    Configuration register is 0x2102
    #show crypto sess
    Crypto session current status
    Interface: FastEthernet0/0
    Session status: UP-ACTIVE
    Peer: 4.5.6.228 port 500
      IKE SA: local 1.2.3.8/500 remote 4.5.6.228/500 Active
      IPSEC FLOW: permit ip host 1.2.3.161 4.5.7.0/255.255.255.0
            Active SAs: 2, origin: crypto map
      IPSEC FLOW: permit ip host 1.2.3.161 9.10.11.0/255.255.255.0
            Active SAs: 0, origin: crypto map
    #show crypto sess det
    Crypto session current status
    Code: C - IKE Configuration mode, D - Dead Peer Detection
    K - Keepalives, N - NAT-traversal, X - IKE Extended Authentication
    Interface: FastEthernet0/0
    Session status: UP-ACTIVE
    Peer: 4.5.6.228 port 500 fvrf: (none) ivrf: (none)
          Phase1_id: 4.5.6.228
          Desc: (none)
      IKE SA: local 1.2.3.8/500 remote 4.5.6.228/500 Active
              Capabilities:(none) connid:1 lifetime:06:26:27
      IPSEC FLOW: permit ip host 1.2.3.161 4.5.7.0/255.255.255.0
            Active SAs: 2, origin: crypto map
            Inbound:  #pkts dec'ed 651 drop 16 life (KB/Sec) 4496182/23178
            Outbound: #pkts enc'ed 574 drop 2 life (KB/Sec) 4496279/23178
      IPSEC FLOW: permit ip host 1.2.3.161 9.10.11.0/255.255.255.0
            Active SAs: 0, origin: crypto map
            Inbound:  #pkts dec'ed 0 drop 0 life (KB/Sec) 0/0
            Outbound: #pkts enc'ed 0 drop 0 life (KB/Sec) 0/0
    The COMPANY-B device on their end of the IPsec VPN is a Juniper SSG1000
    Version 6.1 (ScreenOS)
    We only have a limited view into the Juniper device configuration.
    What we were allowed to see was:
    COMPANY-B-ROUTER(M)-> sh config | incl COMPANY-A
    set address "Untrust" "oss-COMPANY-A-1.2.3.161" 1.2.3.161 255.255.255.255
    set ike gateway "COMPANY-A-1-GW" address 1.2.3.8 Main outgoing-interface "ethernet2/1" preshare xxxxxxxxxxxxxxxxxxxxxx  proposal "pre-g2-3des-sha"
    set vpn "COMPANY-A-1-IKE" gateway "COMPANY-A-1-GW" no-replay tunnel idletime 0 proposal "g2-esp-3des-sha-28800"
    set policy id 2539 from "Untrust" to "Trust"  "oss-COMPANY-A-1.2.3.161" "9.10.11.0-24" "ANY" tunnel vpn "COMPANY-A-1-IKE" id 0x309a pair-policy 2500
    set policy id 2500 from "Trust" to "Untrust"  "9.10.11.0-24" "oss-COMPANY-A-1.2.3.161" "ANY" tunnel vpn "COMPANY-A-1-IKE" id 0x309a pair-policy 2539
    set policy id 2541 from "Trust" to "Untrust"  "4.5.7.0-24" "oss-COMPANY-A-1.2.3.161" "ANY" tunnel vpn "COMPANY-A-1-IKE" id 0x309b pair-policy 2540
    set policy id 2540 from "Untrust" to "Trust"  "oss-COMPANY-A-1.2.3.161" "4.5.7.0-24" "ANY" tunnel vpn "COMPANY-A-1-IKE" id 0x309b pair-policy 2541
    COMPANY-B-ROUTER(M)->
    I suspect that this curious issue is due to a configuration setting on the
    Juniper device, but neither party has seen this error before.  COMPANY-B
    operates thousands of IPsec VPNs and they report that this is a new error
    for them too.  The behavior that allows traffic from one IP address to
    work and traffic from another to end up getting this error is also unique.
    As only the Cisco side emits any error message at all, this is the only
    clue we have as to what is going on, even if this isn't actually an IOS
    problem.
    What we are looking for is a description of exactly what the Cisco
    IOS error message:
    IPSEC(epa_des_crypt): decrypted packet failed SA identity check
    is complaining about, and if there are any known causes of the behavior
    described that occur when running IPsec between Cisco IOS and a Juniper
    SSG device.  Google reports many other incidents of the same error
    message (but not the "I like that IP address but hate this one" behavior),
    and not just with a Juniper device on the COMPANY-B end, but for those cases,
    not one was found where the solution was described.
    It is hoped that with a better explanation of the error message
    and any known issues with Juniper configuration settings causing
    this error, we can have COMPANY-B make adjustments to their device.
    Or, if there is a setting change needed on the COMPANY-A router,
    that can also be implemented.
    Thanks in advance for your time in reading this, and any ideas.

    Hello Harish,
    It is believed that:
    COMPANY-B computer #1   4.5.7.94 (this one has no issues)
    COMPANY-B computer #2   4.5.7.29 (this one fails)
    both have at least two network interfaces, one with a public IP address
    (which we are supposedly conversing with) and one with a RFC 1918 type
    address.   COMPANY-B is reluctant to disclose details of their network or
    servers setup, so this is not 100% certain.
    Because of that uncertainty, it occurred to me that perhaps COMPANY-B
    computer #2 might be incorrectly routing via the RFC 1918 interface.
    In theory, such packets should have been blocked by the access-list on both
    COMPANY-A router, and should not have even made it into the IPsec VPN
    if the Juniper access settings work as it appears they should.  So I turned up
    debugging on COMPANY-A router so that I could see the encrypted and
    decrypted packet hex dumps.
    I then hand-disassembled the decoded ACK packet IP header received just
    prior to the "decrypted packet failed SA check" error being emitted and
    found the expected source and destination IP addresses (4.5.7.29 and 1.2.3.161),
    in the unecapsulated packet.  I also found the expected port numbers of the TCP
    conversation that was trying to be established in the TCP header.  So, it
    looks like COMPANY-B computer #2 is emitting the packets out the right
    interface.
    The IP packet header of the encrypted packet showed the IP addresses of the
    two routers at each terminus of the IPsec VPN, but since I don't know what triggers
    the "SA check" error message or what it is complaining about, I don't know what
    other clues to look for in the packet dumps.
    As to your second question, "can you check whether both encapsulation and
    decapsulation happening in 'show crypto ipsec sa'",   the enc'ed/dec'ed
    counters were both going up by the correct quantities.  When communicating
    with the uncooperative COMPANY-B computer #2, you would also see the
    received Drop increment for each packet decrypted.  When communicating
    with the working COMPANY-B computer #1, the Drop counters would not
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    Crypto session current status
    Code: C - IKE Configuration mode, D - Dead Peer Detection
    K - Keepalives, N - NAT-traversal, X - IKE Extended Authentication
    Interface: FastEthernet0/0
    Session status: UP-ACTIVE
    Peer: 4.5.6.228 port 500 fvrf: (none) ivrf: (none)
          Phase1_id: 4.5.6.228
          Desc: (none)
      IKE SA: local 1.2.3.8/500 remote 4.5.6.228/500 Active
              Capabilities:(none) connid:1 lifetime:07:59:54
      IPSEC FLOW: permit ip host 1.2.3.161 4.5.7.0/255.255.255.0
            Active SAs: 2, origin: crypto map
            Inbound:  #pkts dec'ed 376 drop 5 life (KB/Sec) 4458308/28784
            Outbound: #pkts enc'ed 401 drop 3 life (KB/Sec) 4458308/28784
    Attempt a TCP communication to COMPANY-B computer #2...
    show crypto sess det
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    Code: C - IKE Configuration mode, D - Dead Peer Detection
    K - Keepalives, N - NAT-traversal, X - IKE Extended Authentication
    Interface: FastEthernet0/0
    Session status: UP-ACTIVE
    Peer: 4.5.6.228 port 500 fvrf: (none) ivrf: (none)
          Phase1_id: 4.5.6.228
          Desc: (none)
      IKE SA: local 1.2.3.8/500 remote 4.5.6.228/500 Active
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      IPSEC FLOW: permit ip host 1.2.3.161 4.5.7.0/255.255.255.0
            Active SAs: 2, origin: crypto map
            Inbound:  #pkts dec'ed 376 drop 6 life (KB/Sec) 4458307/28753
            Outbound: #pkts enc'ed 402 drop 3 life (KB/Sec) 4458307/28753
    Note Inbound "drop" changed from 5 to 6.  (I didn't let it sit for all
    the retries.)
    #show crypto ipsec sa
    interface: FastEthernet0/0
        Crypto map tag: COMPANY-BMAP1, local addr 1.2.3.8
       protected vrf: (none)
       local  ident (addr/mask/prot/port): (1.2.3.161/255.255.255.255/0/0)
       remote ident (addr/mask/prot/port): (4.5.7.0/255.255.255.0/0/0)
       current_peer 4.5.6.228 port 500
         PERMIT, flags={origin_is_acl,}
        #pkts encaps: 402, #pkts encrypt: 402, #pkts digest: 402
        #pkts decaps: 376, #pkts decrypt: 376, #pkts verify: 376
        #pkts compressed: 0, #pkts decompressed: 0
        #pkts not compressed: 0, #pkts compr. failed: 0
        #pkts not decompressed: 0, #pkts decompress failed: 0
        #send errors 3, #recv errors 6
         local crypto endpt.: 1.2.3.8, remote crypto endpt.: 4.5.6.228
         path mtu 1500, ip mtu 1500, ip mtu idb FastEthernet0/0
         current outbound spi: 0xDF2CC59C(3744253340)
      inbound esp sas:
          spi: 0xD9D2EBBB(3654478779)
            transform: esp-3des esp-sha-hmac ,
            in use settings ={Tunnel, }
            conn id: 2004, flow_id: SW:4, crypto map: COMPANY-BMAP1
            sa timing: remaining key lifetime (k/sec): (4458307/28600)
            IV size: 8 bytes
            replay detection support: Y
            Status: ACTIVE
         inbound ah sas:
         inbound pcp sas:
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            IV size: 8 bytes
            replay detection support: Y
            Status: ACTIVE
         outbound ah sas:
         outbound pcp sas:
    The "send" errors appear to be related to the tunnel reverting to a
    DOWN state after periods of inactivity, and you appear to get one
    each time the tunnel has to be re-negotiated and returned to
    an ACTIVE state.  There is no relationship between Send errors
    incrementing and working/non-working TCP conversations to the
    two COMPANY-B servers.
    Thanks for pondering this very odd behavior.

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