SharePoint 2010 document broken link due to unrecognized File protocol: ms-word

Please help point me in the right direction. I checked the File association on Internet settings and document type docx is associated with Word, but it won't open. What do I need to change?
I received the following information when I clicked on the troubleshoot link:
Windows has the following information about this Protocol. This page will help
you find software needed to open your file.
Protocol Type: ms-word
Description: UnKnown
Windows does not recognize this Protocol.

Title: SharePoint 2010 document broken link due to unrecognized File protocol: ms-word
Please help point me in the right direction. I checked the File association on Internet settings and document type docx is associated with Word, but it won't open.
Try refining this symptom description. What exactly do you mean by "it won't open"? Answering that might explain why you are posting this in an IE forum. E.g. right-click, Copy Shortcut whatever it is that you are calling
a "broken link" and Paste it here.
Otherwise, try right-click, Save target as... to put the file into your Downloads (Ctrl-j) and then use right-click, Properties to find its
full path and name. Note that that would be quite different from what the Copy Shortcut step would have shown.
Next I suspect that the Set Associations GUI tool may not be showing you the correct information. FWIW it certainly doesn't show me the correct information in W8.1. So, I would try checking if you have an explicit association and file type combination
by using the assoc and ftype commands in a cmd window. In fact, instead of just showing the ftype for the current association I would use this:
ftype | find /i "word"
Then you could take the most appropriate template (not necessarily the one pointed to by the assoc command) and fill it in on a Run... dialog (or a cmd window command line if you also went back to ensure that the implied program
would be found by your PathExt shell variable.) Etc.
Doing that would make your symptom description independent of IE. All it would have done for you is download the file. If you couldn't open it then it would be because either the file was saved incorrectly (in which case you could rename it)
or it was bad.
HTH
Robert Aldwinckle

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SharePoint 2010 document broken link due to unrecognized File protocol: ms-word

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