SharePoint 2010 User Integration with Exchange 2010 New Users Created as Hidden and Later Unhidden not receiving email from SharePoint

When we have a new employee transfer to us from another department, their email is created and hidden until they actually make the transfer so they don't have two different email addresses in our global address list. When the transfer is made, the
email address is unhidden, but then we are unable to send emails to them from sharepoint 2010 without doing an IISReset. We are using Exchange 2010. Does anyone have suggestions on how to alleviate this issue?

Hi,
I have done a test, no matter the email address is hidden or not, we can both send email to the email address in the same domain.
How was the new employee from another department transferred to your department?
Whether sending emails to them need do an IIS Reset everytime.
Here is a similar post, you can take a look at:
https://social.technet.microsoft.com/forums/sharepoint/en-US/6a9043bb-2055-46a9-8e76-8b2698c1dbe5/user-not-receiving-sharepoint-emails
Best Regards,
Lisa Chen

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This topic first appeared in the Spiceworks Community

we are facing problems of not receiving email from external parties from the mail exchange server 2010 suddenly.
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SharePoint 2010 User Integration with Exchange 2010 New Users Created as Hidden and Later Unhidden not receiving email from SharePoint

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