SharePoint 2013 check permissions unable to find permission level for AD user

In our environment for SharePoint AD groups are associated with individual AD members and AD group is given access to SharePoint group with a permission level. When I want to check for a user who are part on the AD group using check permission to find their
SharePoint permission level it returns "none", but when I check what permission level the AD group has check permission returns correct permission level.
I am not sure if this is the right behavior for SharePoint 2013 not to display individual AD user permission using check permission, business users have to request IT every time they have to find a user permission level.

Hi,
As far as I know, the user permissions which set in AD Groups is not updated immediately to SharePoint Site. The AD group informations are converted into claims and packed into security token issued by the STS (Security Token Service).
For troubleshooting your issue,you can configure the Token Cache to a smaller value and check the permission level of the user who is granted permissions through AD group:
https://sergeluca.wordpress.com/2013/07/06/sharepoint-2013-use-ag-groups-yes-butdont-forget-the-security-token-caching-logontokencacheexpirationwindow-and-windowstokenlifetime/
Thanks,
Eric
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