SharePoint 2013 Site Collection shows logged on as different credential

Hi
I am getting report from from users who said when they access various Site Collections (not all the sites) and the logon credential at the top right hand conner show someone else credential.
such like a user login the network as domain\John Doe and access a SharePoint site collection and the credential at the top right hand corner of the site page showed Mary West ...
My understand is this credential at top right hand corner come from the UIF (User Information list) and indeed I looked into the UIF and found that Mary West user entry exist in the list and when I clicked on Mary West link it opened John Doe
profile page.
This happen only when they access SharePoint sites. How can a user ID cross with another user ID? I have never seen anything like this or couldn't find any information relate to this behavior
Anyone have seen this or have any advise or suggestion where i can begin to troubleshoot, please advice
Thanks so much in advance for any information
Swanl

Hi,
Has the user domain\John has recently updated some of his information (such as the user's display name) in Active Directory Domain Services. The information was updated correctly in the user Profile Service Application. However, on the specific
Microsoft SharePoint Site Collection, that information was not updated in the information list.
To solve the issue, access All People group , you can modify the following URL in the browser:
< Site URL>/_layouts/people.aspx?MembershipGroupId=0
Remove the user from this group, this also removes the user from the userInfo table in the Microsoft SQL Server database. When you re-add the user, the user's information is updated in this table.
For more information, refer to the following link:
https://support.microsoft.com/en-us/kb/2568838?wa=wsignin1.0
Best Regards,
Lisa Chen
TechNet Community Support
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SharePoint 2013 site collection 'upgrade completed with errors'

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Thank you.
regards,
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Hi All and Inderjeet,
Thanks for your reply and pointers.
I did follow the steps as mentioned in the links above. I used some third party solutions but not for any Video solution. I was able to successfully migrated the SP2010 (WSS_Content) to SP2013 (WSS_Content) environment a few weeks back with exactly same
third party solutions and no site collection error:
I renamed the default and out-of-the box video site content type as shown:
I ran the "Site Collection Health Check" and did not receive any error as in my second screenshot.
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SharePoint 2013 Site Collection shows logged on as different credential

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