SharePoint 2013 - Unable to open Office documents in Internet Explorer - cannot access file

In SharePoint 2013 some of our users receive an error message when trying to open an Office application from Internet Explorer 11. Other users on the same browser don't have this issue.
Any ideas on how to resolve?

HI Greg,IE11 is having some issues with the SharePoint 2013.
http://expertsharepoint.blogspot.de/2014/08/issues-with-sharepoint-2013-and.html
Since
SharePoint 2013 fully support IE 32-bit version above 7, there might be compatibility issue with other browsers. I’d recommend you use IE 8,9,10 32-bit for optimal
Performance.
3.
Make sure the IE (Internet Explorer) Version should be 32-bit and not
a 64-bit
- See more at: http://expertsharepoint.blogspot.de/search/label/Known%20Issues?updated-max=2014-08-19T17:33:00%2B08:00&max-results=20&start=4&by-date=false#sthash.a2N14nDL.dpuf
Anil Avula[MCP,MCSE,MCSA,MCTS,MCITP,MCSM] See Me At: http://expertsharepoint.blogspot.de/

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Unable to open office documents

Hello,
I have a test SharePoint environment (1 SQL and 1 Apps/Web Server). I am trying to implement Office Web Apps on my farm (by the way, I have it functional on my prod environment with https) using http. I setup a new server to run OWA, I installed
it and also installed SP1 on it. I set my farm (Get-SPSecurityTokenServiceConfig).AllowOAuthOverHttp to True and SPWOPIZone to use internal-http.
When I try to open/preview a Word document, I get the following error message:
Any Ideas anybody?

Hi abdielh,
What error did you meet?
Whether you met this issue when you opened/viewed others type files, like Excel, PPT.
Please check the log file to find more information about this issue. The path of the log file is: C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\LOGS.
There is an article about troubleshooting OWA issue, please take a look at:
http://technet.microsoft.com/en-us/library/hh269604(v=office.14).aspx
Also, here are some similar posts, please check if they are useful for you:
http://danmyhre.wordpress.com/2014/06/17/office-web-apps-2013-error-opening-file-from-sharepoint-2013/
http://www.sharepointsecurity.com/sharepoint/sharepoint-development/office-web-apps-sharepoint-2013-error-cant-open-or-view/
http://www.sharepoint24x7.com/2011/08/06/fix-it-%E2%80%93-office-web-apps-couldn%E2%80%99t-open-the-document-for-viewing-because-of-an-unexpected-error/
Best
Rgeards,
Wendy
Wendy Li
TechNet Community Support

SharePoint 2013 Unable to open in Windows Explorer

Hello,
I have been working on this issue on and off for the past few weeks, with no success. I have a Windows 2012 VM with SP 2013 installed, and using an SSL, and Windows 8 client using IE 11.
I cannot get the Open with Explorer to work, whether using (on the Files tab) Upload Document->Upload Files using Windows Explorer Instead, or the Library Tab, Open with Explorer. I get this message: "We're having a problem opening
this location in File Explorer. Add this web site to your Trusted Sites list and try again."
Here are all of the items I have checked, and double-checked:
Site is in Trusted Sites
WebClient service is started
Desktop experience windows feature is installed on client and server
I am not sure what else to try. This really impacts the usability of SharePoint for our site. Any assistance in resolving this would be greatly appreciated.
Thanks,

Hi - If You had not followed following troubleshooting steps, Pls execute:
http://blogs.msdn.com/b/george_bethanis/archive/2013/11/04/sps13-quot-open-with-explorer-quot-random-error-quot-we-re-having-a-problem-opening-this-location-in-file-explorer-add-this-web-site-to-your-trusted-sites-list-and-try-again-quot.aspx
http://sharepointhannah.wordpress.com/2013/04/26/using-the-open-in-explorer-link-on-sharepoint-2013/
If above doesn't work, Is your WFE is under firewall/NLB, then please bypass and check.
-prs

Adobe Reader 11 is unable to open PDF's from Internet Explorer 11

My boss is currently operating on the Adobe Reader 11 and often needs to use Internet Explorer 11 for certain programs.
Unfortunately the Adobe Reader is unable to open PDFs from Internet Explorer and often comes up with a message telling us that the file is either damaged, no longer exists or that there is a problem with the syntax. She does not have this problem with Google Chrome. We have tried several ideas regarding the security settings but nothing seems to correct the problem. Could someone shed some light on how to fix this error?

Unable to open login page through internet explorer

Hi,
Configured Reverse proxy external tier. We are able to access login page through Mozilla but unable to access through IE8.
Raised SR, but they have reverted saying it's browser problem & not in their scope.
Please help for the following error message when redirecting to login page.
You are trying to access a page that is no longer active.
- The referring page may have come from a previous session. Please select Home to proceed.
Thanks in advance

Please post the details of the application release, database version and OS.
Configured Reverse proxy external tier. We are able to access login page through Mozilla but unable to access through IE8.
Raised SR, but they have reverted saying it's browser problem & not in their scope.Do you meet the requirements in these docs?
Recommended Browsers for Oracle E-Business Suite Release 12 [ID 389422.1]
Recommended Browsers for Oracle E-Business Suite 11i [ID 285218.1]
Please help for the following error message when redirecting to login page.Can you find any errors in the application/apache/database log files?
You are trying to access a page that is no longer active.
- The referring page may have come from a previous session. Please select Home to proceed. Please see if these docs help.
Session Error Raised Direct After Login when Using Two-Letter Domain Segments [ID 420573.1]
Login Issue via Internet Explorer after EBS Upgrade from 11.5.10.2 to 12.0.4 [ID 828534.1]
R12 Login Fails When A Cookie Using Comma Separated Values Is Set First [ID 946807.1]
R12: Error "You are trying to access a page that is no longer active" When Attempting to Access Through Internet Explorer [ID 968839.1]
Thanks,
Hussein

An extra prompt appears for Credentials Opening Office Document in Workspac

Hi,
Anybody have any knowledge about this issue? and how to solve these issue?
*6959959* An extra prompt appears for Credentials Opening Office Document using Internet Explorer with Smartcut or from EPM Workspace.
If a security agent with a cookie-based session management mechanism is used, opening Microsoft Office documents from Microsoft Internet Explorer sometimes another prompt for credentials is displayed. This occurs because Microsoft Office issues an HTTP OPTIONS request when attempting to open documents. This OPTIONS request does not contain the same session-related cookies as requests made from the browser, so the security provider issues the prompt for credentials. Please see http://support.microsoft.com/?scid=kb;en-us;838028 for details about how Microsoft Office and Microsoft Internet Explorer open documents.
To resolve this issue, reconfigure the security provider by disabling authentication for OPTIONS requests.
Thanks in Advance.

Not sure if this is what you are describing or not, but please take a look at Document ID 1350828.1 (I have pasted the text below):
Windows Security Login Window Appears When Exporting Financial Reporting (FR) Reports To Ppt/Doc Or Xls with Office 2010 and Windows 2008 [ID 1350828.1]
Modified 02-MAY-2012 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Changes
Cause
Solution
References
Applies to:
Hyperion BI+ - Version 9.3.3.0.00 and later
Information in this document applies to any platform.
Symptoms
Unable to export FR reports to Excel, Powerpoint or Word from Workspace.
When exporting and selecting to open the file, a new "Windows Security" window appears with a login/password to the server Windows security
"Connect to server.system.local"
No matter what user enters, the window comes back and the file doesn't open.
If the file is saved then it can be opened.
Changes
Office 2010 was installed.
Cause
The cause of this issue is unknown.
This issue has been identified in unpublished Bug 11891558 - "WINDOWS SECURITY" LOGIN WINDOW EXPORTING FR REPORTS TO PPT/DOC OR XLS :IE8/WIN7
Solution
For versions prior to 11.1.2.0:
Amend the web.xml file for FR with this syntax:
<security-constraint>
<web-resource-collection>
<web-resource-name>Suppress OPTIONS,HEAD for Office</web-resource-name>
<url-pattern>/hrget/*</url-pattern>
<http-method>OPTIONS</http-method>
<http-method>HEAD</http-method>
</web-resource-collection>
<auth-constraint/>
</security-constraint>
Restart the Financial Reporting Web Application service and then export the report(s) to Excel, Word or PPT.
Note: File should be located under: Hyperion/deployments/Weblogic9/servers/Financial Reporting/Web Applications/hr/WEB-INF
This has been fixed in Patch Set 11.1.1.3.519 for Oracle Hyperion Reporting and Analysis Financial Reporting (patch number 13024655)
Beginning with version 11.1.2.0.00:
Please apply the following steps to resolve:
1. On the Financial Reporting server browse to the location:
oraclehome\Middleware\EPMSystem11R1\products\financialreporting\InstallableApps
2. Take a backup copy of the HReports.ear file.
3. Rename the file to zip and extract the "hr.war".
4. HReports.ear file contains hr.war, where inside this file in the "web-inf" folder there is the web.xml file.
5. Edit the web.xml file with a text editor and add the same syntax as the earlier release, at the end before the very last line---></web-app>

Opening Office Documents from Flash

Hi, we're working with a product called ProForm to create online courses that are Flash-based. It's a pretty cool product, created by Rapid Intake and using ActionScript 2 as the basis.
In a recent course I've been running into a problem. I've created a custom Flash movie as one of the "pages" in the course. In that movie I have links that use the getURL function to connect to some local files, and target a new window with the "_blank" option. I've used this method many times with no issues, and when working with PDFs (thanks, Adobe! ) it works just fine across all browsers tested.
The problem we're seeing is that when we try to use this method to connect directly to Office documents, the links fail to open the documents in Internet Explorer. When using Firefox, they work fine, and soon after clicking the link the user receives a dialog asking if they wish to save or open the document. This is the behavior which we expected in IE, and which one can achieve by holding the CTRL button and clicking the link (and don't ask me how that was figured out, 'cuz I don't know). But when just clicking the link in IE, a browser window briefly pops up, then the thing disappears and nothing else happens - no file opens, no dialog appears, nothing. Very frustrating.
So if anyone has any experience with this issue and can offer any advice, I'd really appreciate hearing about it. While we can work around this (e.g. - converting Office docs to PDFs) it's not our first choice, and since none of our development team understands exactly what is happening and why, it would be useful for future development efforts for us to be educated. Thanks in advance for any help.

Just to try to help the comprehensibility of the issue, I've posted demo page to illustrate the situation: http://www.zoomiechaser.com/demo/button_test.html
If you use IE and click on the link, the page will download as expected. If you click the Click Me button in the Flash movie, you'll see either a pop-up warning bar, or, if you allow pop-ups, you'll see a window flash quickly on the screen then disappear. I hope this helps, and that you kind souls can help me in return!

Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications

Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications
One of our Managers encounters the error 'A problem occurred while accessing the Office document cache. Do you want to repair this problem?'
Then When he says yes it give a warning that the cache will be backed up and replaced
Then it says 'A new office document Cache has been created...'
Then it loads this cache with an error
Then After all that the next time he tries to open the document it says is encountered "Sorry, we couldn't open 'URL."
We have Reinstalled office 2013 on the users PC repaired the cache numerous times
Followed -  http://office.microsoft.com/en-gb/word-help/manually-rename-the-office-document-cache-HA101848838.aspx
Updated Lync to 2013 leaving Access as the only office 2010 application (required for legacy systems access)
Repair installed office 2010 and office 2013 again
The SharePoint site has been added to the trusted sites list and the set up assistant run from office 365
And the issue remains the Same all other users including some who also have Access 2010 for legacy systems access have no Issues OS is windows 7 32 Bit browser is IE 9
Office 365 said
Reply by Rachel Zhang MSFT Support
Hi Alex,
From your description, I notice that the issue is related to Office client. We would like to help you, but I’m sorry that our forum does not focus on this scenario and has limited resources regarding it. However, we have a dedicated support forum where
the support engineers will help you with the issues about Office client:
Microsoft Office Community:
http://answers.microsoft.com/en-us/office/forum/office_2013_release?tm=1365567547805
Feel free to sign in to the Office community and click Participate->Ask a Question to post the question with the relevant information.
Microsoft Office Community:
Feel free to sign in to the Office community and click to post the question with the relevant information.
Office team said
Hello Alex,
Thank you for posting your query in Microsoft Office Community.

Check if other excel works fine
Do you have any script\macro in excel file
Check if all application pool on all servers are running
both office and IE should be same build (64 or 32 bit)
what is the error message in ULS log and Event viewer
If this helped you resolve your issue, please mark it Answered

Problem to open Office documents from Sharepoint

Hello All,
We have published SharePoint 2013 (NTLM authentication) via TMG 2010. However, we are having the following issue:
When users try to open (https connection) any Office Documents to Office 2013 they get prompted for credentials, then after they provide credentials they get "Sorry, we couldn't open <URL of the document>". The prompt for credentials is ok because
persistent cookies are not option for us. We don’t have Office Web Apps in use and we want to open documents to client application. Our company users machines are Windows 7, Office 2013 and Internet Explorer 10/11.
I made some tests and everything work fine with:
Windows 7, Office 2010 and Internet Explorer 10/11
Windows 7, Office 2013 and Internet Explorer 8
Almost fine:
Windows 7, Office 2013 and Firefox (latest). With Firefox it works if I open any Office document from summary link list but not if I try to open from inside document library. If I open from document library (right click) to new tab or to new window it works
fine.
Any ideas what’s going on? It must be something with IE 10/11 and Office 2013. I also tried with TMG persistent cookie and then I can open Office documents with IE 10/11.
I also checked with fiddler what happens and I can see that everything stops to 401 error.
Thank you,
Miikka Lehtonen
Turku University of Applied Sciences Limited

Hello Miikkal,
You need to enable SharePoint class in IE. Please follow this
blog and follow this
article.
Once, this is done you can Enable all the IE settings to load for Intranet and Trusted zone settings
Put your site in compatibility mode and trusted zone
Also, make sure that 2 versions of Office suite is not installed on the system. Eg. Lync 2013 and Office 2010 on one single machine
What happen when you by pass your TMG server. To do this we need to make host entry for URL directed to APP server IP Address.
Thank You, Pallav S. Srivastav ----- If this helped you resolve your issue, please mark it Answered.

Not able to open office documents from SharePoint site using Forms auth on a Mac with Office 2011

I posted the same question on the Mac Office forum (http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macstart/not-able-to-open-office-documents-from-sharepoint/7fba517b-ebd1-4e90-a54a-c70c5f035146?tm=1418836613595) but figured it's probably more
of a SharePoint question so I'm going to try here as well.
We just discovered an issue where a user logs into a SharePoint site using Forms based authentication. When clicking on an Office file they get
'Sorry, this site hasn't been shared with you' message:
The user can download the file and can also open the file within the browser (Office Web apps). This SharePoint site is on a Web app that uses mixed authentication (forms for external partners) and Windows/Kerberos for internal employees.
When logging into this same site as an internal user I am able to open the file just fine.
I checked the 'Microsoft Document Connection' settings and selected and deselected 'Enable Basic Authentication' and neither helped.
I also tried to add the site URL under 'Microsoft Document Connection' -> Add connection -> Connect to a SharePoint site. When I put the site URL in and click 'Connect', I get an error saying that 'Only connection to SharePoint or OneDrive
servers are supported' message. If I try the same thing as an internal user using Windows/Kerberos authentication I am able to connect to the site just fine.
Any ideas??

Hi Szamir,
As you are using Form Based authentication to open the documents from SharePoint site, I recommend to check the things below:
Make sure that the user has permission to view the documents in the site.
Please select "Sign me in automatically" when you sign in the login page.
More references:
https://social.technet.microsoft.com/Forums/en-US/ae8cc886-c362-4709-8575-07d339144714/not-able-to-open-microsoft-office-documentsdocxxls-etc-from-document-library-in-a-fba-site-in?forum=sharepointgeneralprevious
http://manojvnair.blogspot.com/2011/06/login-prompt-while-opening-office.html
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Can't open Office documents from share on Windows 8

We have a problem with a customer that they can't open Office documents(Word,Excel etc.) on Windows 8.1 image on a network share. The error message is just that the document can't open.
The documents are on a sharepoint site and we can open the documents within the site and also we can open the Office documents on a Windows 7 image from the networkshares.
Also can't open the documents if i copy them to the local desktop.
I think there is a group policy for Windows 8 for this but I don't know for sure?
Anybody?

Hi,
As I understand, the issue is that customers can’t open office documents on windows 8.1 on a network share or copying them to the local desktop.
Per my test, I can open documents on windows 8.1 on a network share.
1. By default, Word doesn't trust files in temp directories from your browser. You can add the
network address and local address to the trusted list. From Word 2010/2013: Click File > Word Options > Trust Center->trust center setting->add new location.
2. You can create a shortcut on the desktop using the network address and then open the documents by that way.
3. To narrow down the research scope that you can create a new document library->Download a problematic file (an Excel workbook or a word document) to your local->Upload the local file to the new document library->do the same option to check if
the same situation will occur.
There is a similar case:
http://superuser.com/questions/693871/word-2013-wont-open-files-downloaded-trust-center
Best regards
Sara Fan
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected].
Hi Sara Fan,
Thanks for your reply.
I have added the profile to the trusted locations but without success. Also a shortcut is not working. I still can't open any Office document on that location(Error message: location ***.xxxx can't be opened). The problem occurs on every client.
1. Opening Office documents under local administrator account, domain admin account is working fine
2. Re-image the machine is not a solution
4. All locations use the same Windows 8.1 image through SCCM
3. When the user logon to another location(site) it's working fine and they can open Office documents so it seems site-specific
4. The problem is specific from 2 sharepoint shares. We can open office documents from other shares.
5. Can't open Office documents from the library on the sharepoint site(browser), but on another location it's working fine.
Problem only occurs on Windows 8.1 image with domain users. Other locations of this company do not have the problem. Note, every location have their own OU for users/clients.
Any other suggestions?

Word Web App (2013) can't open this document ... Because the service is busy

I have just set up Office Web Apps Server in a SharePoint 2013 test environment as per document here:
http://technet.microsoft.com/en-us/library/ff431687.aspx
Although I had some issues with Excel Web App at first, I've solved this and excel seems to work ok, However, the Word Web App just sits there spinning and ultimately give the error dialog:
"Sorry, Word Web App can't open this document because the service is busy. Please try again later" The Same link as above has a simple solution :
Did you install Office Web Apps Server on a domain controller? Office Web Apps Server cannot run on a domain controller. Office Web Apps Server must be installed on a separate server that is part of a domain. For more information, see
Software, hardware, and configuration requirements for Office Web Apps Server.
I certainly did not install on a DC - its a standalone server.
ULS Logs are growing by 2K per second even when I am not doing anything on the server.
VERY FRUSTRATED!

So after further research we have found the following:
Un-bind and unindstall Web Application Server
Clean Server
Reinstall (by Mistake to the C: Drive)
Bind and Provision
WOW it works!
Un-bind, deprovision, Uninstall, Web Application Server
clean Server
Re-install to the D: Drive
Provision and Bind
wow - it DOES NOT work
Again - repeat the first scenario
and once again IT WORKS
SO Why doesn't it work on the D Drive - We've checked IIS Setting and Permission - there don't seem to be any differences.
SO - Why isn't this working when changing the default installation location, is it just me? Has anyone gotten this working installing to another drive?
Thanks
James Moore

Unable to open the document when combining files.

We have a user that gets an error when combining files. It says
Unable to open the document:
<Filename and path>
Please check to see if you have read permission for the above file.
Retry and cancel buttons.
We get this error on every subsequent file, it works on the first one after the computer starts.
This computer has Windows Vista Business with SP2, Adobe Acrobat X with the latest patches.
It doesn't matter if the files are local or on a network drive, the same always occurs. I have cleared
all user and system temporary files, re-installed, verified the Acrobat Add-In for Word 2010 is active,
verifed the PDF printer is working fine. It only happens when trying to combine files. I have given the
user local administrator privilidges, tried with my account that has domain admin priviledges, no luck.
I really need some suggestions...
Thanks,
Tom

I have found out from Adobe technical support that this is a known issue with Office 2010 SP1 installed.
This is an FYI for anyone else experiencing this issue, remove SP1 and it will work ok.
They said an update to correct this issue will be coming within the next quarter.
TP

Can't open Office documents from network share

Dear,
I have a user named X that can't open Office documents from two specific shares. We call this shares T and U.
When the user X opens Office documents the error message is "...xlsx can't be opened". The problem is not client specific because when I login on the same client I can open the documents without any problem. If you copy the file to your desktop it
opens fine.
Any idea?

Anybody?
We have a problem with a customer that they can't open Office documents(Word,Excel etc.) on Windows 8 image on a network share. The error message is just that they can't open the document. The documents are on a sharepoint site and we can open the documents
within the site and also we can open the Office documents on a Windows 7 image.
I think there is a group policy for Windows 8 for this but I don't know for sure?
Anybody?

Acrobat X Pro - Unable to open the document

I'm having issues testing Acrobat X Pro trial version and Office 2010 on XP Pro SP3. When trying to convert a Word document I consistently get the message - Unable to open the document. Please check to see if you have read permission for the above file. If I hit "Retry" a few times it will eventually convert the document. If I initiate the conversion from within Word it seems to work fine. I've confirmed that permissions are not the problem. It doesn't matter if the files are on the C: drive or a network location. Most of my users use the combine so converting from within Word is not an option. Any help would be greatly appreciated!

Sorry but no. Big bummer. Keeping me from going to Win7 and Office 2010 on many systems. Honestly, I haven't looked to see if there are any patches avaliable since I orginally posted.

SharePoint 2013 - Unable to open Office documents in Internet Explorer - cannot access file

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