SharePoint Designer 2013 Workflow not sending e-mails

Hello everyone, it's me again.
I have a problem with my custom workflow. A simple workflow made in SharePoint Designer 2013 with a "Send Mail" action isn't actually sending any e-mails.
I am able to send mails with SharePoint 2013 with out-of-the-box workflows or alerts when sharing a page. The simple workflow is: Send Mail to TestUser after a new item has been created.
1) SMTP server has been configured and tested successfully, I am able to send mails
2) The workflow gets "Completed" status even though I didn't actually receive a mail
3) I double checked User Profiles and the e-mails are correct (I also checked in Active Directory)
4) The User Profile Sync. Service is running and I even did a full sync
5) Out of the box workflows are work perfectly fine
I have no explanation why custom workflows won't send a mail. I can perform other actions like "change workflow status".
Any help please?

Hi Ali,
Please check if "send mail" action does not work in both SharePoint workflow 2010 platform and SharePoint 2013 platform.
Please add the actions "log to history" before and after action "send mail" to check if the send mail action is performed.
And you can also add "pause for a duration" before the "send mail" action, see if it could help.
You may also check if there are some related ULS log.
Thanks
Daniel Yang
TechNet Community Support

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check
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SharePoint Designer 2013 Workflow Fails to open.

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