Sharing between accounts problem

Sorry if this is basic Mac 101 stuff, I'm a recent convert from the PC world...
While trying to share my iTunes library between my self and my wife, I believe I found a bug and I am unsure how to best report it and/or find a solution for my problem.
I found an article online that describes how to share iTunes libraries between accounts (http://bmannconsulting.com/node/701). After following the steps, I realized my wife was able to play music from the shared iTunes library but when she tried to import a new CD it failed with an error stating she did not have write permissions.
So I used the "Get Info" to check the permissions of the Users/Shared/iTunes folder. In the "Sharings & Permissions" list, I see 3 entries:
- (Me) : Read & Write
- (unknown) : Read only
- everyone : Read & Write
Now I don't understand who/what the (unknown) user is, but I would think that b/c "everyone" has Read & Write access my wife should be able to import CDs and write to the folder.
I then decided to give her explicit access. I clicked on the lock to unlock this screen. However when I click on the "+" sign to add her in, the Get Info panel immediately disappears. So unfortunately I can't seem to give her access.
Any ideas on what the problem might be? Also, what is the correct procedure to report a possible bug to the Apple developers? Lastly, should I be worried about having an (unknown) user with Read Only permissions on my Shared folders?
Thanks.

iTunes libraries are folder hierarchies with potentially thousands of files inside. It's not enough to just change the permissions of the folder itself to make it writable by others, you need to change the permissions of everything inside. And even after doing that, once a user adds a new album, a new folder is created with the default OS X permissions set (read-only for all but the creator) and the permissions need to be changed again.
Fortunately, there's a way to get around all of this hassle with ACLs. See the article linked below on how to set it up for iPhoto, and use it for your iTunes library. It works great to share iMovie projects and iTunes and iPhoto libraries between my wife's and my user accounts.
http://www.macosxhints.com/article.php?story=20050904072808460&lsrc=osxh

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