Sharing by Photo Mail - no longer works and programme closes.

Question

I have used Elements 10 for some time, on Windows 7 Home and with Microsoft Outlook for e mail.
Have had no problems in the past sending photo's using the Share / Photo Mail option.
But problem has arisen "out of the blue", and I can no longer do this.
In Organiser, I select Share / Photo Mail / Next / Select the photos / Next / Select recipient from the list / Next .....
At this point I am now getting message " Element 10 organiser has stopped working. A problem has caused the programme to stop working correctly. Windows will close the programme and notify  you if a solution is available".
This does not happen if I use the option for Sharing as E Mail attachment. In that case, the programme selects Outlook and adds the pictures as attachments with no problem at all.
Problem only arises if I select the Photo Mail option - though this has worked perfectly in the past, using Outlook.
I do have Outlook selected as the e mail under the Sharing section of Preferences.
I am not aware of having made any changes to Elements that may have caused the problem. Nor any other changes in Outlook or other programes
Any ideas please?

Answer 1

Hi Andromeda
Ooop's - all seemed OK this morning, as reported. But have tried to open programme tonight without success ! I can get the Welcome screen, click on Organiser - but progress bar operates for short while and then just "hangs".
Using Welcome and clicking Editor opens the Editor, but I cannot reach Organiseer from there - using button at top right corner.
Must have deleted an essential component ?  I suspect that the only option is now to remove Elements and do a Re Instal.
When I inserted the original disc (at start of my problems in the hope that it might show a 'repair'option) it came up with message asking for confirmation that it could remove the programme. Did not proceed further with that - but am just wondering if this is something that it does automatically before proceeding to re instal ?
If so, do you think it best to go along those lines rather than use the Windows Add / Remove option first?
Just then worried about your suggestion to delete the two folders PSE 10 - as not sure of the significance of this (forgive my lack of computer programme knowledge).
Thanks for the screenshot, but have never been able to find that screen - either directly within Elements or via Windows Explorer.
Will delay further action pending further advice / comments and can I just re iterate that Elements has been working perfectly for many months on my Windows 7 computer and without my having to set it to compatibility mode for earlier versions.