Sharing scanner - HP LaserJet 100 color MPF M175a

I have installed this printer as a shared device on a Windows 7 machine directly connected via USB. Printer sharing works fine but the scanner does not appear to be shared. Although printing and scanning works fine from the machine it is connected to, HP Device Toolbox says it is unable to connect to the printer. I can't find any help for either issue on your website.....

Hi,
I understand that you are not able to scan from multiple computers. This feature would only work on a netwok connected printer.
A workaround for your issue would be to share the scan folder on your parent computer and let other users access the scanned files from there.
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left* Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it resolves your issue.

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Manual duplex printing doesn't work for LaserJet 100 color MFP M175a

Hi !
OS Windows 8.1. Printer LaserJet 100 color MFP M175a. Driver version 61.108.8.10073 date 2011 Apr 13th
1. After switching on checkbox "Print on Both Sides (Manually)" on "Finishing" tab of Print Properties Dialog and
start printing, dialog with instruction how to turn paper appears. Then printer must print odd pages, stop for
turning paper and then continue printing of even pages on the back side of paper sheets. But my device prints
all pages sequentually in order 1,2,3,... without any breaks. What is it- my mistake or possible bug in driver ?
2. Windows API function DeviceCapabilities with fwCapability=DC_DUPLEX for this printer returns 0 (duplex printing
impossible). This value for any other HP printer, even without automatic duplexer, always equel to 1.
This question was solved.
View Solution.

Hi @Up205,
I see by your post that you are having issues manually printing two-sided. I can help you with this.
The software for this model on Windows 8.1 is the Basic Solution Software and Driver. This basic software solution provides print and scan functionality only. Did you download and install the newest drivers?
HP LaserJet Pro 100 color MFP M175nw Drivers.
Check to make sure Bidirectional Support is Enabled.
Go to the start up screen, (tiles menu) type in "Devices and Printers", select settings, click on Devices and Printers, right click on the printer, left click Printer Properties, on the Ports tab, put a check beside Enable Bidirectional Support.
You might have to restart the computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp laserjet 100 color mfp m175a

I am having Hp laserjet 100 color MFP M175a when iam giving printer print is getting black paper

Hi,
Check for genuine or refilled toner cartridges.
Check the power condition, make sure that the printer is connected directly to a wall outlet. And not power surge.
Try connecting the printer to a different location.
Hope this Helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Hp laserjet 100 color mfp m175a suddenly very slow

I have a HP LaserJet 100 color MFP M175a printer, which has always worked fine (except when in cool down mode). Suddenly, it has started printing extremely slowly - for example, last night I sent a document of 20 pages to print at around 9pm and was still waiting for it to finish at midnight!
Nothing has been changed in the settings.
What can I do to fix this?
This question was solved.
View Solution.

Thanks for letting me know NOG55.
Have you tried another USB cable? Just to rule that out.
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
On the printer select the Setup button, Reports, Config Report.
Does that print slow or fast?
If you are having this issue printing the hardware self test also, update the printer's firmware.
Software & Drivers. Select your operating system, click next, click the link for firmware.
If you are just having the issue printing from the computer, uninstall and reinstall the printer software.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet 100 color MFP M175a Mbook Air lion only detected as a "Scanner"

.printer not detected at all after installation.
message " failed to start session" appears when trying to launch scanner.
NO printer detected..
Tried all means..installed and unistalled ....reset printer pref...
What to do!

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Installation of hp laserjet 100 color MFP M175a on windows 8.1

During the printer setup, using the provided windows CD or via the Internet, after requesting for printer connection through the USB cable, the progress indicator stops at 99 percent and gives "fatal error". What do I do?

Hi @jacobumoru,
I see that you are getting a "fatal error" during the installation. I will certainly do my best to help you.
I have provided some steps that should allow you to continue the installation without the error again.
Run the installation, immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out again. A Fatal Error Displays During Software Installation. Then the installation should continue. Temporarily turn off any Antivirus Software, just to make sure it doesn't interfere with the install.
I have provided a document for Windows 8, for How do I get into Windows Device Manager?
If you need further assistance, just let me know.
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP laserjet 100 color MFP M175a printer driver to be installed evry time when the printer is made on

Hello,
I am having the above mentioned printer. The problem with this printer is every time when I switch-on the printer its driver has to be installed then only I can start printing. The following is my PC configuration:
MB: ConRoe865GV chipset, CPU: PIV, OS: XP-SP3.
Could you tell me what can the problem.
Also if by mistake the paper in the paper-tray gets finished the printer takes quite a long time to detect that new paper bunch is there in printer. Is there a way to minimise this paper checking process.
Kindly awaiting your fast reply

Hi @RajBob ,
I see that you are experiencing a issue with the printer installing every time you turn it on, then you are able to print again. Also when the paper runs out, it takes a long time to detect the paper in the tray again. I would like to help you out today.
The printer has a Smart Install built into the firmware. Disable the Smart Install Feature to see if that will resolve the issue of the computer detecting the printer every time it is turned on.
Go to Setup, Service Menu, Smart Install and turn it off please.
If you are not able to print after turning the printer back on again, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
For the paper not being detected right away, make sure the printer is connected directly to a wall outlet and try to keep the tray filled at all times, but not over filled.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 100 Color MFP M175a and airport express

Hi,
I just bought an HP LaserJet Pro 100 Color MFP M175a and installed it via USB cable on my mac book pro. Then I connected the cable to my Airport Express (where I had before a Samsung printer working correctly) and now it is impossible to find my printer via the airport express. I tried to add it via the printers & scanners (+) but it does not appear in the list.
Then I tried to add it via IP address but the 175a model has no IP address, which means I can put the address of the airport express but it does not communicate with the printer then...
I really tried several options without success and would be really grateful if someone has an idea or a solution.
Thanks in advance for your help!
Chris

Hi,
Thanks for the link that is really useful. However when we follow this process, the printer is not recognized as a printer but as a scanner, which means that everytime we want to print with it, it is not possible because the scanner is not proposed as a device to print.
On the following link http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Laserjet-100-color-MFP-M175a-Mbook-Air-lion-o... we are trying to solve this problem with Provost but it seems to be more complicated than expected. So please feel free to tackle this problem with us .

PRINTING IN COOL DOWN MODE PROBLEM IN HP LASERJET PRO 100 COLOR MFP M175a

i recently bought HP Laserjet pro 100 color MFP M175a but it prints like 40 pages and goes to cool down mode and it takes like 10 minutes to cool and again it prints 40 pages so i donot the problem

Hi @teko2014,
I see by your post that the printer keeps going into a Cool-Down mode. I can help you with this. I can help you with this.
I have provided a document with Resolving Control Panel Messages.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 100 color MFP M175a Drivers.
Select your operating system, click next, click the link for firmware.
Where is the printer located? (enclosed cabinet, desk)
If the printer is in a enclosed area, temporarily move it to another open location and try printing again.
What is the paper's weight and what kind of paper are you using?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

On laserjet 100 color MFP M175, scanner will not work on Windows 8.1

Software is fully installed on hard drive, including all apps for MFP M175. But when I click on shortcut on desktop to start up scanner, I get an error message telling me that communication is down between scanner and hard drive.

Hi , Welcome to the HP Forums! I noticed that you cannot scan with your HP Laserjet 100 color MFP M175 on Windows 8.1. I am happy to look into this scanning issue for you! Please, try our HP Print and Scan Doctor, and let me know the outcome! Also, what happens if you try scanning without HP software? How to Scan: Windows 8. Hope this helps, and have a nice day! “Please click the Thumbs up icon below to thank me for responding.”

My HP LaserJet 100 color MFP M175nw is getting a 52 error message

My HP LaserJet 100 color MFP M175nw is getting a 52 error message, how i can fix it ?

Hi @pipou716 ,
I'd like to help you resolve the 52 error message today.
Does the error also have the word scanner in it?
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. Software & Drivers.
Restart the printer after the firmware is updated.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Engine error HP LaserJet 100 color MFP M175 PCL6 wireless

Hi folks,
I would like to help with the "engine error" you're experiencing. I would like you to download the HP LaserJet Pro Series Firmware Update Utility. With this utility we can install a firmware update for the printer hardware. Please read all the steps below before clicking the above link. If you are using a mac operating system Click here instead.
Flash Firmware Update Notes:
The Firmware Update Utility uses the USB connection to the printer.
The HP LaserJet 100 color MFP M170 series print driver software must be installed prior to using this utility.
The HP LaserJet 100 color MFP M170 series printer must be on and in a READY state as shown by the LCD display on the control panel and remain powered on during the entire firmware update process.
Depending on the processor speed of your pc, the firmware update process may complete on the printer before the update status progress bar in the flash firmware update utility on the pc screen completes, this is normal.
Once the update process has started, do not use your pc for any other activity until the process is complete.
Do not power cycle the product or the pc until the firmware update process is complete
Steps to take :
1. Download the flash firmware updater file by clicking the appropriate link above. (The first link is for Windows operating systems and the second is for Mac)
2. Turn the printer off and then back on to clear main printer memory.
3. Double click on the file M170_colorMFP_Series_FW_Update-20111021.exe flash firmware update utility file. An HP firmware update window will open.
4. Select the appropriate HP M170 MFP series driver in the dialog window. If you assigned a different name to the HP M170 MFP, choose the name that represents the correct printer.
5. Click on ""Send Firmware"" when ready to proceed.
6. The progress bar will begin to move to the right indicating information being transferred.
7. DO NOT power cycle the product or the pc during this process or the product may become unstable and or unusable without further attention from HP. The flash firmware update can take up to 5 minutes to complete. Please be patient.
8. During the product flash firmware update, the display on the product control panel will display ""Printing Document- Erasing - Programming - Complete - Hewlett-Packard - Ready - Initializing - Ready"". Once the download is finished the printer will be in the Ready state.
9. At the conclusion of the firmware update, the dialog window will show a smiley face. Click on exit.
10. The flash firmware update process is complete
Please let me know if this resolves the issue and/or if you would like further assistance.
Sunshyn2005

After each print job I get the message on printer screen "Engine error press [OK]" It will print again only after pushing Ok button. Is there a fix? HP printers have not been that reliable, I 'm will not buy onother if this cannot be fixed.

LaserJet 100 color MFP M175nw - how do I install a different driver on the server to which I RDP?

I have installed my LaserJet 100 color MFP M175nw on my (32-bit) Windows XP Pro SP3 PC via USB and it works fine. When I make it the default printer (I also have another HP printer installed locally) and use Windows Remote Desktop (RDP) to my server - which is (64-bit) Windows Enterprise without Hyper-V SP2 (2008 R2) it prints but some fonts show gobbledygook. The printer driver on the server is defaulting to "terminal services easy print". I have administrator privileges on the server and have, in the past, been able to download the appropriate driver to the server so that printing in the RDP session works. But now I only seem to be able to find installation software to download (not the actual drivers). So, when attempting to install the software (rather than copy it) on the server the installation waits for the local (USB) connection and won't proceed.
What is the best practices way to have the locally installed (fully functional) machine be able to print from an RDP session? I'm sure I shouldn't have to drag each new local printer to the server and install it locally with a USB cable.

Hi there IT _Mgr
Quick suggestion; This is a commercial product. I will suggest seraching for posible solutions and posting in the forum for HP Business Support for yet a better chance at finding a prompt solution.
You may find the commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope you find the help you need there;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

HP laserjet 100 color mfp m175nw mac osx 10,7,3

Does the printer HP laserjet 100 color MFP M175nw work with MAC OS x 10,7??
How can I do

Sure does! Here's a link to the site where the drivers are available as well as the full feature software:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=5076465#N164
Hope this helps!

Help with hp LaserJet 100 color MFP M175nw

Hi all, have run the suggested HP troubleshooting solutions for the below problem but still persists.
When I print from any programme I get yellow smudges along the edge of the print outs at regular intervals. Initially I thought it was yellow toner smudging at the edges somehow and cleaned all the rollers etc. No joy so now think it may be light burn marks on the paper? Out of ideas to resolve the issue. Any suggestions gratefully received. Thanks

Hello,
I'm going to keep this short and simple.
We are/were hp partners once, I bought myself a HP Laserjet 100 color MFP M175nw at Staples in Belgium (Staples is bankrupt meanwhile - a pity for their employees)
I ordered toners on tonershop.be, these toners are approved, HP was fined for this sort of behaviour as 100% valid replacement.   HP forces me to do a software update, next thing I'm seeing is a big warning that I'm using counterfeit products and that I need to contact HP.   This is the world upside down, HP is violating the European free market.   Not the poor guy that wants to make an extra buck, for an underpaid salary in a sweatshop somewhere.
My printer is ruined (I have +25 years profound technical knowledge, experience,whatever)
But my printer is still under warranty no?   No HP (online tells me it isn't) so back to Staples, fortunately they had a copy of my invoice, so that I can be repaired in warranty but no, I the evil HP partner that sold for multiple hundreds of thousands of euros worth of HP products, I used LEGAL replacement toners. Sorry Mr you have to buy a new printer.
Well I don't.    I'm going to take this whole sage (with the microchips with false information, on the toner cartridges full off very expensive toner powder.   And I'm going to mail it to Neelie Kroes and I really hope that HP get's convicted for market manipulation, price agreements, putting themselves above national legislation and lot's of other misconducts.
And because of management that is only interested in greed and their 25th Villa, Tesla car, Island, it will be the HP employee that pay the price for this sort of arrogance and plain stupidity.
HP: You have my contact details, send me an email.
And then the 'too big too fall' companies annoy you with useless questionnaires about their customer service, they ask themselves why nobody is buying their products and so on.
Anyway, for this type of printer I know the story from A-Z meanwhile, I have kept all evidence, invoices and whatever and once again I was once somebody that made you company what it is today after the HP/Compaq merger.
You board of directors, top management, yes Mrs. Ex CEO from Ebay), that is why people don't buy HP anymore.   High Prices, no service.
I prefer to keep this reaction anonymous, one could imagine why.
But I have my a digital print of this post, and signed it with a digital signature.
Because everything what I mentioned above is how it is.
Stop ruining our planet and the future of my children for your own greedy behaviour.
Mr X.
Once HP Partner blah blah blah

Sharing scanner - HP LaserJet 100 color MPF M175a

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