Sharing support on SAP Application

Hello experts,
Iu2019m in charge of finding a approach (theoretically ) to ensure that  one sap application related to buildings management  will be maintained by two teams without problems. The two teams are in two different countries in Europe.
My task is to write a guide that clearly outlines the maintenance procedures that will be used by both teams without impacting the performance and generating conflicts.
Support will include: ABAP, authorisations, customizing.
Thanks in advance

Bassydiallo,
You mention a building management application, is that application Strategy Management or SSM being used integrated with other applications? If you are only looking for best practices for creating documentation, this might not be the best Forum to get an answer for this question.
I do have a couple of suggestions. Documentation, alone, is not going to be a total solution for what you want to accomplish. You also have to plan for some sort of ongoing communication between the two groups so that efforts aren't be duplicated nor problems being created because one group is not keeping the other informed.
I'd recommend you looking at Streamwork http://www.sapstreamwork.com/ which is a collaboration tool SAP offers. Both teams would be able to use the area for your documentation as well as updates on maintenance or customization. It allows you send email notifications and updates, which you will need to keep the team in sync.
SAP Solution Manager is part of NetWeaver that has tools for implementing and upgrading SAP solutions, a solution documentation assistant, test management, monitoring business process operations, real-time system monitoring, change control, root cause analysis and service or issue management. You could use this in conjuntion with a collaboration tool for shared administration.
Regards,
Bob

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    --------++++--
    +
    Typ
    now
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