Sharing/Unsharing Apps in Folio Builder Panel - Tweaks

Question

Adobe could help us out by cleaning up this Folio Builder panel feature.
Pasting a list of e-mail addresses has to be formatted juuuust right, otherwise it doesn't recognize them. When adding users it would be useful if there was some sort of memory/auto-fill that recognized previously added users from other folios. Perhaps a master list appears and we could just click to add users from that list. Showing the abbreviated address or name is also quite annoying (for example, when you add a user it formats the entry into a nice little "bubble" but truncates the info). Is this really necessary?
Thanks for being awesome.

Answer 1

Hi Ruthanne, thanks for the response, but it turns out the solution is:
Quit InDesign and any other CS apps. 
First, delete the opm.db file located in /Users/"your user name"/Library/Application Support/Adobe/OOBE/opm.db, and then start InDesign and try signing in to the panel.
Why that has taken Adobe support, four phone calls, and unhelpful advice, plus a link to a help article that I had to go through several links to find the answer to, I don't know.
It would help if the "DPS" support team were better trained, and rather than sendind emails with links to articles on them, had s stock number of troubleshooting steps to try I don't know.
I was advised to create a whole new user account, uninstall InDesign, and reinstall it on that user account to see if that solved the problem, but fortunately this simple fix cured it in my standard user account.
I have learned in a very painful and stressful way, that a lot of the information on the support forums is not up to date, and relates to CS5 and CS5.5, and that Adobe expect you to do a lot of the research into problems yourself, as they often don't know the cure. I know that DPS is very complex - but all the more reason to invest in better trained support staff.