Shattered screen, passcode not working, can't use cloud to restore

I shattered my iPhone 5s screen (ios8). Tried to back my data up to an old iPhone4 (ios6). I can't back up via the cloud because the phone I'm baking up to is running an older version of iOS than the phone with my data on it. I'm trying to back up from iTunes but can't b/c I can't enter my passcode on the shattered screen. I only have backups on the cloud. I have never backed this phone up to my computer. Because I was told iCloud back ups were good enough. But now I'm stuck in a catch 22.

Even if you had backups in iTunes, you would not be able to restore them to the iPhone 4 - you would run into the issue of it running the older version of iOS either way.
You can restore a backup made with an older iOS to a phone running a newer one but cannot go the other direction.
You will need to get your 5S repaired/replaced so you can restore your data.
~Lyssa

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Mouse and trackpad just not working - can't use machine

Hi there,
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Message was edited by: TWH3

Man.. I is such a fool sometimes.
So I reinstalled ML - which on my cruddy 4 MB ADSL connection took a fair while. And still the problem was there.
Then I tried one small thing... take the batteries out of the trackpad and then try using the wired mouse. BINGO.
After a few more tests it has bceome clear that it was the trackpad that was at fault. Not my iMac, not my OS. Having it on would screw up what the wired mouse was trying to do. Should've checked that HOURS ago.
I have a spare trackpad (I used to have a Mac from work and bought myself a trackpad for it. No longer have a Mac for work as a switched employers, but ironcially willbe getting one next week!). I have installed the 2nd trackpad and all works fine.
Lesson learned - do more thorough diagnostics!
I'm off to cancel my Genius Bar apppointment

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**Click the KUDOS thumb up on the left to say 'Thanks'**
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I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?

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Hi troy157,
I'm sorry you are having issues with the iMovie app you purchased for your iPhone5.
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Try the following steps to resolve your issue, testing the app after each step.
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Update your device to the latest version of iOS.
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HT1212 Brought iPod 4 for Daughter, she put on Passcode and she can't remember it, the ipod is saying "ipod is disabled" connect to itunes. Connented to iTunes come up with need to put passcode. The on/off button does not work, can't turn off and hold hom

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Place the iPod in recovery mode using one of these programs and then restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
For how to restore:
iTunes: Restoring iOS software
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iOS: How to back up
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Downloading past purchases from the App Store, iBookstore, and iTunes Store

I bought an IPAD air from state and the screen is not working correctly and right now i'm in Egypt ,can i send my ipad to service in Egypt and the warranty will work in Egypt or what?

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Have you tried a soft-reset to see if that fixes it ? You might be able to get warranty service in Egypt for your iPad, but the warranty includes :
IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
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Egypt authorised service providers : https://locate.apple.com/eg/en/

My ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix

my ipad screen is black and will not reset and does not come back after restoring, the info is still on internal because i can see it on itunes in the apps catagory it's the display is not working, can see backlight but black...does anyone know how to fix, other than take it to apple.
thanks!

The wish list only works on apps you have to pay for. To get it tap the icon of the app you want to save. After it opens at the upper right corner is a box with a arrow. Tap that then tap add to wish list list in the box that opens.

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.

Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa

Shattered screen, passcode not working, can't use cloud to restore

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