Shift key doesn't select blocks of files. Even after clean install of mavericks in case it was old snow leopard problem. Can only select individual files

Hi for a few months my shift key stopped allowing me to select blocks of files and worked like the cmd key selecting just individual files. Apple store sold me a. New keyboard when I connected it first time it worked. But after shutting down mac it never worked again. Have just performed clean install of new mavericks as I was told it must be the permissions or other account settings etc. But 2 days later after lots of work shift still doesn't work. Every now and then it would work once and then. Not again. I work with photos a lot and only being able to choose individual files is a nightmare. Can anyone explain this problem.?

I installed mavericks from a USB and reformatted the hd. I set up a new user account added email, apple ID etc and then downloaded new iPhoto and iMovie. I manually copied documents, music inc itunes library folder and photos from time machine back up. I also copied original apps only using migration assistant to get idvd and garageband back as despite a lot of searching i couldnt find a way to selectively reinstall original apps not purchased from app store. Only third party apps are photoshop elements 9 and office 2011.

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How to restore files from Time Machine after Clean Install of Mavericks

How to restore files from Time Machine after Clean Install of Mavericks. I know the data is there but seems unaccessable because I may have changed the Computer or Owner name. Is there any way to fix that now?

Hi Linc,
my back-up data is managed by Time Machine; the actual data is on a second internal Hard Drive with a capacity of 1TB - not partitioned. I am using Time Machine and have access to all data backed up since Mavericks Clean Install but not the data prior to this date.
When I open the 1TB drive in Finder I can see a folder "Backups.backupdb/Sigi's Mac Pro/ followed by many folders of backup dates going back to 2010-09-20-103441 and up to 2014-02-07-142414 all followed with folder Macintosh HD. February 7th 2014 was the date of the clean install.
These Backups are followed by backup date folder 2014-02-08-075554 with a subfolder of MacPro-320GB (this is the name I assigned to my Boot Drive during formatting; I suspect I should have assigned the same name as before ie. Macintosh HD) and 2014-02-11 with a subfolder Macintosh HD, these are the ones I get access to by way of Time Machine > Restore.
Weird thing is on Febr 11 when I relised my possible mistake and renamed the Bootdrive back to what it was initially ie. Macintosh HD despite this I have access to all backup data since the Clean Install in both folders MacPro-320GB as well as Macintosh HD but not to any data prior to the Clean Install.
Is there something that Time Machine knows and prevents access or is it simply a matter of renaming the subfolder 2014-02-08-07554/MacPro-320GB to ........./Macintosh HD?
I like to restore selectively and not everything - It was hard work reinstalling apps that were supposed to be the troublemakers (ref my discussion on Maverick problems) but I now need to get onto data specific to some of these apps as well as other data I may have missed. Long story? Yes and sorry.
Sigi

Outlook calendar problem - can only select PM

This is probably in the wrong forum so please forgive the error.
When using the outlook client on my new MacBook Air, I only have the option to select PM for scheduling appointments in the calendar. I can't select AM when creating the appointment and if I go into preferences in outlook and click on calendar I get the image attached below when I try and set the option for when my day starts and ends.
It doesn't matter if I use the 24 hour clock or "show AM/PM" in system preferences under "date and time", although I haven't tried changing them and then rebooting the machine.
This is unique to this machine, as the issue doesn't occur on a windows based desktop logged into the same account in outlook, nor on my iPhone.
Any suggestions?

I installed mavericks from a USB and reformatted the hd. I set up a new user account added email, apple ID etc and then downloaded new iPhoto and iMovie. I manually copied documents, music inc itunes library folder and photos from time machine back up. I also copied original apps only using migration assistant to get idvd and garageband back as despite a lot of searching i couldnt find a way to selectively reinstall original apps not purchased from app store. Only third party apps are photoshop elements 9 and office 2011.

My Time Machine can only restore individual files or empty folders

Having upgraded to Snow Leopard, I find that when trying to restore a folder of files from my Time Machine HD one of two things happen: either it copies the folder but not the files within it, or it says I don't have the permissions to copy the folder, and then copies the folder anyway - albeit without its contents. If I restore an individual file, I have no problems - but this is hardly going to provide the security promised by Time Machine if I need to restore a project of files saved in a nest of folders, or worse still restore an entire HD.
I have repaired disk permissions on my Mac, I can't repair permissions on my TM drive (it is greyed out in Disc Utility) and so have erased my TM drive and done a new TM backup of my Mac under Snow Leopard hoping this would solve the problem...
It hasn't! Any suggestions?
I can however connect my G4 Powerbook running Leopard on my WiFi network to the TM drive, and restore folders to it as normal which suggests the issue is to do with the Snow Leopard upgrade...
Jog!

I solved my TM-Problem:
The problem was based on incorrect permission and owner settings in my user folder.
I created a new user and copied the files from the corrupt user folder to the new user folder and corrected the permissions and owner settings.
More information here:
http://support.apple.com/kb/HT2963?viewlocale=en_US
Seems that there is a more simple an efficient method:
"Note: In Mac OS X 10.5 and later, while started up ("booted") from the Mac OS X 10.5 installation disc, a user's home directory permissions can be reset using the Reset Password utility."
Message was edited by: brachi

Since updating to FF 3.6.12 on my iMac, I have lost all my bookmarks, cannot make new bookmarks and cannot import from a saved bookmarks.html file, even after re-installing the program.

Running under mac OS X 10.5.8
Menu bar is present
Torbutton extension not present
Navigation buttons did not work, until I re-isntalled FF
FF "unable to restore backup file "- applies to all bookmark backup files
I next tried importing the bookmarks.html file I created last year to export them to my new notebook. 3.6.12 fails to import them back again.
The home page set in my preferences does not now come up when I load FF.

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
Make sure that you not run Firefox in permanent [[Private Browsing]] mode.
* You enter Private Browsing mode if you select: Firefox > Preferences > Privacy > History: Firefox will: "Never Remember History"
* To see all History and Cookie settings, choose: Firefox > Preferences > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
* Uncheck: [ ] "Permanent Private Browsing mode"

Left shift key doesn't work on some characters

In some applications, such as Excel and AOL, my left shift key doesn't work on some letters. Consequently, when I'm typing I get lower case letters when I've typed shift plus the letter to get a cap. Right shift works OK, but I'm not used to using it. It happens on i, t, and p, I've noticed so far. I don't know if it's the keyboard or the application. Word seems to work fine.
Would welcome any ideas on what is causing this and how to fix it.
Powermac G5 Mac OS X (10.4.7)

Is it possible that you have inadvertently switched to a different keyboard layout? Open System Preferences, then click on the Language & Text preferences. Within the Language & Text preferences click on the 'Input Sources'. You should see a long list of languages representing the various keyboard layouts that are available. Make sure that only the keyboard language you use is selected. If there are multiple languages selected then de-select the extras.
If you continue to have problems then check the 'Show input menu in menu bar' checkbox in the lower section of the preference pane. This will place an icon in the upper right menu bar (it looks like a flag representing the language you have chosen for your input device) that provides additional options. I suggest selecing the 'Show Keyboard Viewer' option and then try pressing the keys that you are having problems with to see how they show up on the keyboard viewer graphic. If you've set the correct language for your keyboard and the key sequences still don't match, then you may need to take your keyboard in for service. Better yet, borrow another keyboard to confirm that the keyboard is the issue.

I updated to maverick, and maybe it's a coincidence but my left shift key doesn't work unless i really press it down. Is there any way to fix this without bringing it into the Genius Bar?

i updated to maverick, and maybe it's a coincidence but my left shift key doesn't work unless i really press it down. Is there any way to fix this without bringing it into the Genius Bar?

Plugins usually are installed externally to Firefox. However, you can disable them in Firefox so that Firefox does not use them.
SearchReset is supposed to automate the task of resetting certain preferences, but you still can edit them manually if necessary.
'''''Address Bar Search'''''
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''keyword''' and pause while the list is filtered
(3) Right-click '''keyword.URL''' and choose Reset. This should restore Google as the default for address bar search.
Does that work?
'''''Search Box'''''
Usually it works to choose your preferred search engine from the drop-down. To remove an unwanted search engine plugin, usually the Manage Search Engines... choice at the bottom of the drop-down takes care of it.
Do either of those work?
There might be another way to hijack that search box; I think some of the other frequent responders probably are more familiar with it than I am.

Caps Lock, Shift key doesn't work

My MBA late 2010 caps lock, they shift key doesn't work. Is there anyone knows how to fix and solve my problem, please?

Hey reandel,
I'd check out the recommended troubleshooting steps within the following document:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
Welcome to Apple Support Communities!
Best,
Delgadoh

Even when I select a specific media type (or multiple media types) for ingest, Prelude imports .JPG etc. I want to only import video files.

Even when I select a specific media type (or multiple media types) for ingest, Prelude imports .JPG etc. I want to only import video files within a section of subfolders.
please help
adobe prelude cc2014

Prelude will ingest only the files that you have selected (checked the box next to) in the Ingest Dialog. Can you provide more information or screen shots of what you Ingest Dialog looks like BEFORE you ingest and what your Project Panel looks like AFTER you ingest?
Thanks -
Michael

I need to do a clean install of maverick on my 2010 mbp what disk do i use and how do i move certain files from an external hard drive

I want to do a clean install of maverick on my 2010 mbp. I need to know what disk to use and also how i take certain files off my external hard drive and put on my computer. When I was having problems with my airport they did a clean install and they pulled files of my time machine.   however they forgot to put the partition back in for a windows side. Originally I had Parellels on my computer. After my external hard drive got corrupted i called apple and they fixed the problem but didn't have me set up the time machine except for the external hard drive. Now my only back up is from the external not from the laptop.    I am not sure how to do any of this. I am not computer savvy...PLEASE I NEED HELP>

First, you need to make a backup of your MBP onto your external drive. I suggest you start by cloning your MBP drive to the external drive:
Clone Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
         to the Destination entry field.
     5. Select the source volume from the left side list and drag it to
         the Source entry field.
     6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
This clone is fully bootable and also contains a clone of your Recovery HD.
Second, you need to do a clean install of OS X onto your MBP as follows:
Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
This should accomplish your goals. You will have a clean install of OS X on your MBP and a bootable clone of your old system and all your files on the external drive.

Microsoft Office 2004 (Word) unable to save files I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and cr

Microsoft Office 2004 (Word) unable to save files
I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and create a new document but I cannot save it. I reinstalled Word but that didn’t help. Then went to the Internet and found at least one other Mac user having the same problem which it suggests is caused by a recent Mac Security Update:
http://answers.microsoft.com/en-us/mac/forum/macoffice2004-macword/word-2004-wil l-not-open-or-save-documents/b04eb870-9b0d-4f3b-bb47-b122301e36f6
So I check for a new Mac Security Update and sure enough there was one. I downloaded it and now Word seems to be working, as it should. I can both open and save files. The only problem remaining is that when I open Word I get the following error message “An unexpected error occurred while trying to load the Microsoft Framework library”. I contacted Apple but they were unable to help.
How can I get rid of this error message?

Look, I realize you might have to get your machine working, so this is how you revert back.
Restore proceedure to pre-Security Update 2012-001 v 1.0 & v 1.1
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Reinstall OS X 10.6 from disk
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk of your internal drive (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#3 Update to 10.6.8 without Security Update 2012-001 v1.0 or v1.1
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#4 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason as they are missing the part they installed into OS X.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
That's it really.

Time machine doesn't recognize my old backups after clean install

Time machine doesn't recognize my old backups after clean install of OSX Lion
I also tried using migration assistant with no success.
I just want to use TM to restore files and folders SELECTIVELY.
Does anyone also know how to fully restore my iTunes data? (purchaces, music, iphone backups, etc)
Thank you in advance

Oh yeah, and the other thing is, now I CAN'T go back in time using my Time Machine back-up . . . It says I've never backed up now (I guess because this is a fresh install that's TECHNICALLY correct), but I restored from this Time Machine file . . . Surely I've done something wrong that can be fixed. Help, please?

It's been a while since I upgraded my system. Is there anything I should do before upgrading from 10.5.8 to Snow Leopard other than backing up my files? The transition should be pretty seamless, right?

It's been a while since I upgraded my operating system. Is there anything I should do before upgrading from 10.5.8 to Snow Leopard other than backing up my files? The transition should be pretty seamless after installation, right?

How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current Tiger Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Installer menu (Utilities menu for Tiger and later.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s).

In CS 5 I am able to open all files from Bridge but is PS CC I can only open .tif files

In CS 5 I am able to open all files from Bridge but in PS CC I can only open .tif files, all other files I get file not found. What is wrong?

This forum is actually about the Cloud, not about using individual programs
Once your program downloads and installs with no errors, you need the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/bridge
http://forums.adobe.com/community/photoshop

Would it still be possible to retrieve encrypted files from a Mac OS X 10.8.5 after clean install and performing command p and r?

I'm just wondering, if it would still be possible to retrieve encrypted files (such as home folders using legacy filevault) from Mac OS X 10.8.5 after clean install of new OS and performing command-p and -r during bootup? Any help would be greatly appreciated.

Something to know. All of these tools have two things in common:
1) You must have another drive to save the recovered data to. You cannot save it back to the same partition you are recovering from since doing so could overwrite data you are trying to save.
2) They take forever to complete. In Windows, a deleted file or folder simply has a flag changed on its entry in the file table so the OS knows the space it used to occupy is free to use for other data. To unerase, the software simply changes the flag back to "live". That's why they work so easily and fast in Windows. How long an item has been marked as erased determines whether or not the space it sat on has since been used by new data.
On a Unix system (which OS X sits on top of), deleted data has its file table entry removed. The only way then to find deleted data is to scour the entire drive for BOF (beginning of file) markers and reading the data of each one it finds to its EOF (end of file) marker.
So be prepared to wait for hours for a search to complete. It could take more than a day for a terabyte or larger drive. It also doesn't help that recovered data rarely has any of the original names.
Edit: Also, did you do a simple erase of the drive, or a zero write erase? If the latter, your chances of recovering anything is virtually nil.

Shift key doesn't select blocks of files. Even after clean install of mavericks in case it was old snow leopard problem. Can only select individual files

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