Shift key issues

just got my laptop back from repair. i turned it on, and everything seemed fine, except for an exorbitant about of time booting up. i tried to turn on the back light on the keyboard, and it didn't work. neither would the shift key, as clearly seen . i rebooted, and now the back light works, but the shift key still will not go. also, when i type, the keyboard keeps making it look like i'm holding down shift; not just on caps lock, because i tried to use an apostrophe earlier when it was malfunctioning, and it came out as a quotation mark. if anyone could tell me how to fix this, i would be forever grateful.
thanks,
k

If these problems started after the repair, I would contact whoever did the repair about it. It's possible a cable was dislodged or is not well seated--or perhaps some collateral damage was done during the course of the repair. Also, ask about the extremely slow boot. You should not be having new problems following a repair.
Good luck!

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