Shift key won't work

I am trying to reset my son's ipod touch.  When asked to login, the shift key changes the letters to numbers and symbols and gives no options for capital letters which means I can't even get the machine configured.  Help please.

First try a reset and try again
- Reset the iOS device.
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next reset and try setting up via iTunes
- Then try restoring again.

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