Shift-scroll not selecting multiple messages

I've got two questions, but I'll post them separately to keep the threads clean...
I just got a Curve 8330 (used to have an 8830 World Edition, with Sprint in case it matters) and I'm loving it so far. But for some reason, I can't click the SHIFT key and scroll to select multiple messages like I could on the other BB. I've tried about every combination I could think of: Left shift, right shift, alt, press and don't hold, press and hold, press both and hold, alt-shift and scroll. Nothing.
Is it a software problem?
Is there some weird "don't allow shift to be used for multiple selection" setting some place.
Oh... and yes, the Shift key works just fine for other uses.
Ideas?

Hi and welcome to the forums,
I have an Verizon 8330. You should be able to use either the right or left keys to press and scroll.
Not to be insulting, but to verify,  the keys are located on the bottom row last key on each side of the keyboard.
They have an up arrow in silver along with an aA in each. You should be able to highlight the message to start, press either shift key, and scroll the trackball to the last selected item. 
I was just verifying the procedure.
Has this not worked since you got it, or has it just started?
Please let me know,
Thanks
Message Edited by Bifocals on 08-30-2008 04:15 AM
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