Ship in iMac for repair?

Hi,
I've just come home from my third 2012 iMac display replacement.
This one has a horrible yellow tint/gradiet and very low brightness. Again.
(Are Apple using inferior replacement parts?)
Anyway, there are no AASPs near me and I've not got time to take another 2 hour journey to the store.
Is there any way to have Apple collect it from me?

Call Apple to arrange to have it shipped to them for repair. They will provide you with a shipping container that will be delivered to you. It will contain an RMA return label that is pre-paid.
Package up the machine only. Arrange for pick-up. Apple will repair it and return it to you, also pre-paid.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.

Similar Messages

HT1758 Where can i take my imac for repair in the Orange County Ca area?

I'm having problems with my iMac and would like to take it to a repair center. Is it best to always take it to an Apple store or can I take it to a smaller business and have it looked at?

Either an Apple Store or AASP (Authorized Apple Service Provider) ...
Use google to find them in your area.

HT5163 Where do I ship my iphone for repair?

I just created a repair Id number and case number, the support adviser said to just walk in to a UPS office and they'll know where to ship it.. is this true? Do I need to take out my sim card before shipping?

You will be shiped a mailer in which to mail back your phone. This should be pre-addressed.

I sent my iPod Touch for repair, but it still has the same problems as when I sent it off. Help?

It started when my ipod suddenly stopped playing music. After I contacted support and tried just about every way to get my ipod fixed, I was eventually set up to have it shipped to apple for repairs. After two days, my ipod has returned with papers saying that the technicians at apple were unable to find anything wrong with it. The only problem is that it is still behaving the same way as it was before I sent it off, even though nothing was found to be wrong. My music still does not play and my apps will not sync. I decided to give a restore in recovery mode another shot, just to see if it would work, but the restore still only goes so far before the bar completely stops moving. Now, my ipod won't restore or come out of recovery mode, and I'm getting desperate. I thought having it sent off would fix all my problems, but nothing has changed. Please, can anyone help me? I don't know what to do anymore...

- Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try restoring on another computer
- Last, make an appointment at the Genius Bar of an Apple store. That way you can demonstrate the problem.
Apple Retail Store - Genius Bar

How to package monitor when sending off for repair

Dear members of this forum, I have today arranged for my monitor to be sent off to an Acer repair centre in Telford after I found the display had some issues - namely a noticeable white blotch on the screen and dark edges). I have the 21.5" model of this monitor - for some reason Amazon removed my version. Unfortunately I no longer have the boxes that the monitor came in so I wanted to ask you how I should go about packaging the item to ensure it is delivered safely without any damage whatsoever. Could somebody also please confirm whether I need to send off all the cables it came with as well? I had no use for the VGA cable, so I do not know where it is. HDMI cables were not provided. Would it be okay to send off only the 1. Monitor and 2.Power Cable? It would be very helpful if you guys could give me dimensions of the box the monitor came in. Also, any advice as to where I could get the cardboard boxes and bubble wrap too. Thank you for your time, I look forward to your replies.

Here's the weblink with information to package the product to ship it in for repairs.http://acer.custhelp.com/app/answers/detail/a_id/32900/kw/repair/related/1You do not need to use the orginal box, you may use a plain box.You do not need send the vidoe cables. You may send the power cord if the monitor has power issues so that it would be replaced if defective. Click the Kudos to say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

I have had my iMac for 55 days now and twice I had to power off/on and then It does not power up correctly. I verified my disk and found errors that could not be repaired. I erased the drive and restored system back to the previous day.

I have had my iMac for 55 days now and twice I had to power off/on and then It does not power up correctly. I verified my disk and found errors that could not be repaired (errors were associated with boot drive) I erased the drive and restored system back to the previous day. Has anyone else experienced this problem?

Since it's a new machine, contact Apple's Support and let them deal with it. Allen's already recommended an Apple repair station visit. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you might be eligible for an onsite repair since yours is a desktop machine (depends on where you're located). BTW, the AppleCare Protection Plan's the best warranty policy available for desktop machines. Get it if you don't have it before contacting Apple.
27" i7 iMac (Mid 2011) refurb, OS X Mavericks (10.9.4), ML & SL, G4 450 MP w/Leopard, 9.2.2

My imac is in for repair :(

okay before i start i am in not any way shape of form going to bad mouth my macs. infact i love my apple stuff to bits i have a imac late 2009 21.5, mac-book late2009 ipad 32wifi, iphone4 32gb and iphone3 32gb(wifes) and a couple of itouches not to mention all the other stuff from apple, aperture trackpad battery charger etc.
my problem is with the store in victora square in belfast
i left my imac in to get the screen sorted (the was a dusty like mark on the top left corner getting worse every week) so they are gonna replace the screen and glass. they had to wait on the parts thats fine!. i left it in on the 25th august and i still havent got it(the parts arrived a few days later after it was left in. they say they are to busy to get round to fix it.. like come on what is it FFS its been over 2 weeks now and still nothing. every time i ring they tell me parts are there but its not fixed yeat!.
is there any one i can ring except for the store? im pulling my hair out now i miss my beloved imac.

You are out of luck. I am having the same issue with my iMac and the local apple store here in Jacksonville FL. The wired network is broke a while ago. I used it via the wifi card. Two weeks ago, I dropped it at the apple store before leaving for a business trip, thinking it would be done by the time I got back. Sadly, it is still for repair. When I dropped it off, they told me it will take a week to receive a new motherboard and install it. Last time I called the store (couple days ago) they told me they had no idea how long it will take.
Probably just part of apple's growing pains. Quality will probably continue to suffer as they grow and they have to build up the customer service infrastructure to keep up with the inevideble repairs.

Unplugged my imac by accident and unable to unmount volume for repair

Managed to unplugged my imac yesterday without realizing it was still on. Now when trying to repair the disk I get: unable to unmount volume for repair. I tried to reinstall OS Maverick but it goes to OS X Yosemite telling me that I need to go to the app shop (the OS X Yosemite update never worked) and can't since I am blocked in Utilites. Can you please help? I don't want to lose my files.
I have an IMac 25" 3 years old-on Maverick
Thanks

If the computer will not see the internal HD when you start in the Recovery volume then it may be damaged. Time to take it to an Apple Store or AASP tone looked at.
You can attempt to reset the SMC and PRAM and that may help, if you don't know how do the SMC 2-3 times and instructions are in Intel iMac SMC and PRAM resets

Unless I repair my hard drive every other day I am unable to delete songs from iTunes or email messages from Postbox. I've only had an iMac for a few weeks, is this normal?

Unless I repair my hard drive every other day I am unable to delete songs from iTunes or email messages from Postbox. I've only had an iMac for a few weeks, is this normal?

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if it frightens you, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password dialog will open. You’re not going to reset a password.
In the dialog, select the startup volume ("Macintosh HD," unless you gave it a different name) if it's not already selected.
Select your username from the menu labeled Select the user account if it's not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

How to pack an imac for shipping

hello
my question is how do I pack an imac for shipping? what precautins should I take?
thanks nadine1104

If you have the original box, great. Even if you do, I'd strongly recommend that you do one of two things:
1. Call a nearby Apple Store and see if they can re-pack the computer so that it can be shipped safely. If they can't then,
2. Bring it to a "pack and ship" store and have them do it.
In either event, when you do the shipping, be sure to insure the computer for what you'd have to pay to replace it. And, ship it by a method that gives you a tracking number so that you can follow it's progress to the destination.
Personally, I would not try to package the computer myself. I'd leave it to the "experts".

Can i bring into genius for repairs if i bought it from a reseller?

I am wanting to puchase the iMac 27". I do qualify for education pricing, however, I see B&H photo offers no tax, free shipping, half off AppleCare, free Parallels for way cheaper than my student pricing.
My question is, I worry about if something is wrong with it. I want to be able to bring in into an Apple Store and not have to ship back and forth to a reseller.
I have read others posts that Apple tells the customer to deal directly with the reseller, but that does not make sense if you have Apple Care.
Can anyone help? I need to order it by tomorrow.
Thank you for any help you have.

If you did not buy it from apple they will not replace it with a replacement unit they do make you wait for repair parts to come in
Sorry, but you should read the warranty - it does not state such a thing. Apple - like most manufacturers - allows themselves options and the options are that they will "repair or replace" - it is of no consequence where the unit was purchased. The machine is Apple and the warranty is by Apple. No matter where it was purchased, they will at first attempt to repair the problem; usually a minimum of three same repairs need to have been attempted before they may agree to replace the machine.

I am set to send my top of the line HP pc in for repair

i am set to send my top of the line HP pc in for repair . im very pleased with HP as useual . i bought my HP AMD FX(tm)-8150 Eight-Core Processor with 8 gig ram 1 gig video card and all the good stuff over 1 year ago . i had blue screen problems from the begining . and i suspected it was a hareware issue and HP service was thinkoing it was software . so i was stuck with a top of the line pc with problems that could not be solved . but i didnt quit on HP i know they would help if i could just prove my solution was in fact hardware ., so months went buy and as hardware goes it can stay hiden for long and the problem got biger . so now i have the isues being adressed by way of FED EX and the HP factory . at zero cost to me ofcourse . the thing is that i buy HP pc BECAUSE OF THE QUALITY AND SERVICE . yes i can build my own pc for less cost . i have done it befor . but the extra cost for a HP qulity seviced pc is a diference of about $300.00 . insted of building my own with all the same parts i got now i could have built the same thing . but it would not be the same at all . no 24 hour on line service . no free shipping and repairs . no consant kowlage of the latest driver and products . at to top it of i also bought anougher 3 year exstended warenty service for $150.00 . so i got 4 years of service coming to me still that will garenteed me a great pc that sill works like a top of the line product should . garenteed . yeah we you got to understand a bit about building your own pc . it would have given me 10 companys to call for hahaha service , thats a joke . the 10 companys i wpould have had to buy a part from each one and not one company is going to garentee anything of anoughter product . so with HP it one call to one company that garentees you a service under understandable rules . so i just got maybe $75.00 of my warenty paid for just in free FED EX shiping both ways . so if you add it up and i have bough crudy pc parts befor and there is no help like HP to save me . so yeah i didnt get the best pc day one but what could we do till we could understand the problem . so i just think my day has come 5that all my money that i cant AFORD IS GOING TO GET ITS VALUE FROM HP . thats what i payed for and a home build pc is not what it adds up to realy be in the catolog . so i ant going quit till i see my HP pc back in 2 weeks and its going to work great or why would they fix it . it was just a isues we had wether it was software (windows) or hard ware . they could not fix a hard ware problem so i was screewed if i didnt quit thinking HP and me had toi get a solution and it can at last . i dont know how i new it was hardware . i built many pc befor just with junk parts and it was the same kinda thing is all i can tell ya . blue screen for all my exsperence has always been a hardware isues so i got the facts now my 1 gig video card is now showing the hardware problem so im glad i was right . im like being a dumb fool believeing in trust and honor and they had a righouse point that if windows was doing it they couldnt be held responcable and i would have been stuck . but i got my service and quality i payed for thats all i got to say . so i tell you i do laughf at people with priter problem i must say that my exsperence with printers is to just buy a new one every time it brecks i would not call HP for a printer glich . printers are crap that only last so long so . i buy a new one about once a year but its because they are so cheep that it would cost more in postage then the thing is worth fixing . but i dont kid around about my $1,397.00 HP pc thats not crap at all and it worth every penny . and i know HP ant dummys if they got a error in the pc deartment there going to fix it or they are going to sell anything to make there launch money . thats what i think any way . so my faith is in the repair department for now and my pc never did couse much if a big problem . i been useing it everyday . it would just shut down on me every so often . but it did bug me to spend that much money i dont have for a glich in a pc i love . so i just say . boy i hope they fix it good and not just the video card error but the root of the whole problem . so it will all go away . i hope i do . thank you HP and thank to all that suport a fine quality product and service that HP provides . im gonna go play my facebook game now . bye bye .

There are quite a lot of possible things that are going on. Can you let us know
1. What system you have (e.g. Windows 7, Mac OS Mavericks)?
2. What version of Acrobat or Adobe Reader you have?
3. WHO gets the message about a password (you or the receiver, or both)?
4. What is the full text of the message, if you get it?
5. If the receiver gets it, what security do you set on the file?

T400 - Video problems and a long wait for repair...

Hi,
I'd just like to state my experience with Lenovo Customer Support for a video problem with my T400. Bottom line, as of today, it's been around 27 business days that it's been with Lenovo, and 41 days total since it's failed on me, and nobody, including Lenovo Customer Support, seems to know what its status is exactly, except that they're waiting on a part which has no ETA.
In July 2009, I bought a T400, a 2764CTO version with the switchable graphics between the internal intel graphics and the ATI GPU.
All was well until February 1st, 2010, when the LCD sudden wouldn't work. Well, it would work, but the screen was very very dim, even with the display maxed out on brightness. You would have literally bring your nose to the screen in order to even make out any text or images - definitely unusable. However, if you hooked up an external monitor via the video output, the T400 would display video output properly that way. When I did this, I noticed that the switchable graphics option wasn't there any more - couldn't switch to the ATI GPU. Based on this, I figured it must be a video card or LCD issue, or a combination of both.
So, I called Lenovo Customer Support (CS) at 1-800-565-3344, since I'm up here in Canada, and I initially was issued a case number of 41JRFSD, and I agreed to send it to a local Lenovo Repair Centre. Oops, my bad, I made a mistake using the locator tool I was told to use at bplocator.lenovo.com, and thought the Centre was relatively close. Not quite. So, I called Lenovo CS again, and they issued me with a new case number, 40KWSYF, and said they'd send a box for return to depot. And within 2 days, Feb 2nd or 3rd, I got a Purolator courier return box. That's fast service! Pleased, I put my T400 in according to instructions, and I sent it off.
Fast forward to about mid-February. I called Lenovo CS, and apparently there was a delay - the depot needed a part that wasn't in stock. Fine, I know these things can happen - I'll wait.
Fast forward to March 1st. I talk to a Lenovo CS rep, and it appears that the part needed has arrived, and they've put a rush order to get the computer back to me. Great!
Fast forward to March 8th, still no computer. I talk to another Lenovo CS rep... strange, there's no update. The issue gets escalated to the Depot managers.
Fast forward to March 12th. Still no word on my T400's status. An email fron CS has been sent to the depot. Not even the CS reps know what's going on. The rep I talk to figures there should be a response by the end of the day.
Fast forward to today, March 13th, 4:50pm Pacific Time. I just finish talking to Lenovo CS, there's been no response from the depot. Apparently there's a part that they're waiting on for repairs, but there's no ETA on it. Is it the same part that I've waiting on all this time? Is it a new one? I don't know.
At this point, I've been told to send an email explaining my situation, and I've also been told to talk to Scott the next time I call CS on Monday after 3pm Eastern. I have to stress that the Lenovo Customer Support Reps I've talked to have all been very sympathetic and have been courteous, helpful, and professional - something I appreciate from having worked in Customer Support myself. But the bottom line remains: my computer's not back to me.
So, my questions to the community here: is my experience here typical? Is there any hope of my seeing my computer back, or even at least just the hard drive? I've used Lenovo computers for work for the past 7 years, and it was my good work experiences that led me to buying a Lenovo for home use. However, it's been a while since I've been without my T400, and I was hoping to get my taxes done on the computer too, since they're due at the end of March. I'll reserve judgement on Lenovo until I get my computer back, but at this point, all I can say is... I'm disappointed.
If you're reading this, I'll let you judge my experience for youself. I'll update my case as it progresses.
Thanks!
Moderator edit: Removed support contact private information, per the Community Rules.

Hi all,
So, an update with some good news: my computer is finally back!
After a total of over 40 business days (just over 2 months) I finally have my T400 back at home, working again!
According to the spec sheets, the repair depot had to replace: the systemboard/planar, display/LCD panel, LCD cable, PC card, bluetooth, and the inverter. BIOS/Embedded controller was also updated, along with the regular diagnostics to ensure everything was working properly.
I give Lenovo credit though: they got the final parts to repair the computer on Monday, April 5th, and shipped my computer back to me for the next day (today, April 6th). That's fast service, once repaired!
However, my case spans over 4 screens of updates and repair depot orders of parts.
Also, it took me over 10 calls to Lenovo's Customer Service, plus an escalation to a higher-level manager after 1 month had passed, to get progress updates and ETAs for repair.
Lenovo called me only once to give me an update, and that was the manager whom my issue was escalated to: all the other times, I called Lenovo for an update.
The story doesn't end here, however:
In talking to Customer Support, they told me that Sales might be able to sell me an extended warranty at a discount, given the issues I had. And indeed, after talking to Sales, they offered me a 1 year warranty extension at a price of just over $100 CDN, plus tax. This is a sale price, compared to the regular retail of $129. Unfortunately, they can't sell me just one month.
At this point, I refused their offer, and again escalated to a manager to request an extension of exactly 1 month on my existing warranty. I figure 1 month delay in repairs, that's plausible - crap happens, and while most repairs take 5-10 business days, I can understand it can sometimes go higher. Two months though.... My request for a warranty extension is being considered by the manager it was escalated to.
So, one last question for you folks reading this: am I being unreasonable, talking to Lenovo support one more time to request a 1 month extension of my warranty, given the length of time it's taken for repairs? I'll post the response Lenovo will give me tomorrow, as they've said they'll do.
One thing for sure: Lenovo's response will definitely influence my choice of brand from whom to buy a new computer (and it will influence the choice of my friends who've heard my issues, and maybe yours too). My particular repair problem may not come up often, but if it does happen to you, I'd be happy to know of your experience.
Thanks for sticking with me through the drama!

How do I send a laptop in to HP for repairs?

I have an HP Pavilion laptop with a cracked screen. This is the second time the screen has cracked. The first time we had an HP tech come to the house to repair it. He seemed somewhat inexperienced and nervous and had difficulty getting the display opened up to pop in a new LCD. Apparently he must have damaged something internal in the process, which went undetected until the second time the screen cracked and had to go in for repairs. So this time I brought it to Staples, where the tech services guy was very helpful and was able to get the screen popped in no trouble, but now the laptop won't turn on. He said it's an internal hardware issue and not a hard drive or battery one, because when the laptop is plugged in, the power-source light is on signaling that the computer is plugged in (and he tested the hard drive for problems; the OS and data are intact and the drive works fine).
What the Staples guy also found was that the plastic display casing had been held together with electrical tape (probably from the first guy who repaired it a few years ago) and that in the process of the first guy prying open the screen, some internal component (he didn't say what) had gotten bent; most likely this was the culprit preventing the laptop from turning on. I left the laptop at Staples for a few weeks while they ordered a new "part" in hopes of getting it up and running again. They just called this morning to say they'd installed the new "part" but that it still wasn't turning on. I'll be going to Staples later this afternoon to pick it up. I am not ready to let it go to the dustbin and want to try sending it to HP in hopes that they can fix it in a factory environment. I don't know if it's still under warranty (got it as a Christmas gift in 2010), but am able and willing to pay extra even if it's not.
I searched online to find out how to mail in a computer for factory repairs and got this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00064570
...titled "Preparing Notebook for Mail-In Service at an HP Certified Service Center." On that page is a paragraph with information on how to contact HP for a service request:
How to schedule a service repair
For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
I'm on the service page now but I don't know firsthand the make and model of the computer. I just know it's an HP Pavilion Ultrabook (obviously I can't run the auto-detect tool because I'm not on that computer). Although I don't know if Ultrabook is the proper term for it; when I got it, I thought it said Ultrabook but maybe is just a "slimline notebook" if there is such a thing. (It has a 14" screen and no internal disc drive or numeric keypad. I figured small-form laptops without disc drives and numeric keypads were called ultrabooks but maybe I'm mistaken.) The search form gives only one result for "Ultrabook" for the U.S., and I know that's not my model. I know it's not a netbook either. Is it just a regular laptop without the extra amenities, then?
TL;DR, I know, but what I'm hoping is that someone can provide me with a phone number or that I can call to get general support and request a mail-in repair service (and maybe inform me of a way to image a hard drive that needs to stay in the machine that can't turn on to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get an identical model through Amazon (or even if I have to go through eBay -- HP in their "infinite wisdom" doesn't offer affordable Windows 7 models anymore, which sücks just as much as Microsoft's useless replacement does). Right now I just need to get this baby STAT into the ICU.
EDIT: The left hinge on the laptop has also come loose, as another user described in this forum post:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
Presumably this has something to do with it too, as that user also said the screen hinges were wonky and the computer wouldn't turn on. (Possibly that "part" the Staples guy mentioned also has something to do with the hinge, or they're two separate problems just part of a coincidence.)
This question was solved.
View Solution.

Hi
Please find the links given below to call HP technical support.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

How do I get my MacBook pro to the depot for repair?

MacBook has keyboard problems. How do I send it to the depot for repair? Telephone support gave me an address depot.info.apple.com but that just swing me back to the express lane for advice.
Thanks for your help,
Cx

The way it has worked for me in the past was
1. call Applecare
2. once they decide it needed to be sent in for service, they arrange with their shipper to have a box dropped off (used to be Airborne express, not sure who they use now)
3. shipper drops off box with all packing material (tape, foam, instructions) and a shipping lable.
aside - back up your hard drive!! Apple will not contact you if anything they do involves reinstalling the OS and wiping the drive to do it - it is entirely up to you to safe guard your data BEFORE sending it off to Apple. Also might want to de-authorizse the machine in iTunes incase any hardware repairs change the hardware ID of the machine and you have to use another authorization when you get it back to get iTunes to recognize it.
4. user packs up machine, calls shipper to arrange a pickup
5. shipper picks up box - off to Apple, repaired and returned
These were for in-warranty (or AppleCare extended period) repairs. I think if out of warranty, they require a credit card number to charge the shipping to.

Ship in iMac for repair?

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