Shipping date information is shown on some devices, while not shown on others. What is the criteria?

Hello all,
Thanks again for taking the time to read this. I have a customer who considers the shipping date very important in their operations. Our HTOM was taking a look at the reports from the IR portal, and informed me that some devices showed the shipping date, while others did not.
It seems that 'fixed switches' seemed to show this information while 'chassis' did not. What is the criteria that is used to display this information?
Thanks,
John

Hello John,
I think your request may need some technical analysis. I would suggest, please open Service Request (SR) and provide the details of the devices having an issue and report details too, so that technical support team can check availability of requested data in upstream systems.
Per their analysis, they will update you thru SR.
Thanks in advance for accepting SR approach for this request.
Thanks & Regards,
Jaswant

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