Shipping Date was off and no updates on when it wil arrive.

Question

 Hi there, I purchased a 50" inch Samsung TV at the beginning of this week 4/27 and when I chose my shipping option, Best Buy's website stated that I could either pay 60 bucks for a next day (4/28 Tuesday) delivery or get it delivered by Weds 4/29 for free. Of course I chose the free option since it was just one day's difference, and now this is the second day I have missed from work as I wait for my TV. Considering I only get 4 days of sick leave per year, it is imperative that I resolve this and procure the exact delivery date. I have already tracked my order via both BB's site and UPS. Yesterday, which was my original delivery date of 4/29, Best Buy's tracking info said my delivery date had been changed and was now set for Thursday, which was already upsetting because BB's site at the time of purchase as I mentioned said it would be Tues. Tracked it again via UPS's site and see my TV  has been holding in a suburb less than 30 mins from my address since 5:00AM and there are no further updates. I am livid as I would had gladly shelled out the 60 bucks which pales in comparison to the 16 hours of salary I could be receiving instead of sitting here waiting for this delivery. I normally get home from work at this time and am dissapointed that still no TV has shown up. I am very upset and would like to be compensated in some fashion as the Best Buy website should had informed consumers at the time of purchase that their free shipping date is a guess and subject to change, for then I would had paid for the expedited process. I am hoping there is a good explanation for this. Thank you.

Answer 1

Hello,
I am always anxious about the arrival of my shipments and if they are not delivered as expected, I can become a little frantic. I very much regret that your delivery experience didn't meet your expectations; certainly your inconvenience and frustration were never our goal.
Using the information that you provided when you signed up for Best Buy Unboxed, I was able to review your order, which shows that it was placed shortly after 6:00 p.m. local time. To my understanding, this is after our warehouse shipping cut off time and could very well have influenced when your order was available for UPS to pick up and ultimately its delivery day. This should have been reflected on BestBuy.com as well, and I'm at a loss to explain why it was not for your order.  
With that said, I was very happy to read that your new TV arrived at last. I hope that it gives you many years of delight.
Please know that I'm grateful that you wrote to us about your experience. The feedback you've provided is very meaningful.
Sincere regards,
John|Social Media Specialist | Best Buy® Corporate
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