Shiva,on the chat line, gave me a lik to install my photoshop elements, but the link is no longer in service. What now? I am on a Dell laptop (PC)

Is there a telephone number for live help? I would like to talk to a live person. Shiva on the chat line gave me a link that as no longer in use.

I believe Phone Support is only provided for Cloud inquiries. You should identify the version of Photoshop Elements you are looking for. Here are links for the available downloads...
PSE 12 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PSE 7, 8, 9 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 7: http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml/comment-page-1#comment-2174
Photoshop/Premiere Elements 8: http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml
Photoshop/Premiere Elements 9: http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
Photoshop/Premiere Elements 10: http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Photoshop/Premiere Elements 11: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

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Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?

Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?

Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian

My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?

My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?

Mseixas you can try running the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and then reinstalling.

Not able to access the links to Planning and Shared Services

Hi,
I am trying to access the links to Planning and Shared Services but I get the following error message.
Error 404--Not Found
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.5 404 Not Found
The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.
If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.
I tried to restart all the services on all the servers and also restarted the servers but it didn't work.
Please let me know how to fix this issue. Also please let me know where else can I find the logs to the errors.
Thanks.

The logs would be a good place to start, if you are not sure where to look post your OS and planning version.
Cheers
John
http://john-goodwin.blogspot.com/

I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever

I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever way I can re-install the software to the new computer? Thank you.

Hi,
Please go to the link below to download Photoshop elements 11
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
To get your serial number from redemption code click on the link below
https://redeem.licenses.adobe.com/getserial/s/redeem
Thank you,
Mohd. Naseem

I'm trying to install Adobe Photoshop elements 13 Adobe Premiere Elements 13 and can't find the serial number. Where is it located? This is a dvd.

I'm trying to install Adobe Photoshop elements 13 Adobe Premiere Elements 13 and can't find the serial number. Where is the serial number located? This is a dvd.

Find your serial number quickly

Unable to install Adobe Photoshop Elements 13, from disc. The disc is rejected in DVD RW drive, no dialogue box comes up. The DVD driver is up to date and have updated flash player.

Unable to install Adobe Photoshop Elements 13, from disc. The disc is rejected in DVD RW drive, no dialogue box comes up. The DVD driver is up to date and have updated flash player.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have a new mac, i want to transfer my photoshop elements, but the new mac does not have a drive?

I have a new mac, i want to transfer my photoshop elements, but the new mac does not have a drive?

Transferring does not work, you need to install using installation files. Downloadable versions can be found at the following linked pages...
PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PSE 7, 8, 9 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

Did you rent the movie on your iPad? Are you trying to watch it on your iPad?
Do you have WiFi connectivity when trying to start viewing the movie?
You should have answered "yes" to all the above. If not, that is probably the source of your issue.

I can only install adobe photoshop elements 12 but not able to install adobe premiere element 12 with the serial number to my macbook

why I can only install adobe photoshop elements 12 but not able to install adobe premiere elements 12 with the same serial number to my macbook?
Photoshop Elements

PSE and PRE have different serial numbers. If you bought both programs you should have two separate serial numbers.

JPGS are set to open in Photoshop Elements, but they open in Windows Photo Viewer instead, even when I specifically select Photoshop (and it's the default app)

JPGS are set to open in Photoshop Elements, but they open in Windows Photo Viewer instead, even when I specifically select Photoshop (and it's the default app)

Hi,
It seems this is a Microsoft related. You are referring on how to set JPG Image in Photoshop Elements by default. You may try visiting Microsoft's Support page http://support.microsoft.com/ for you to get the correct information/help you need.
Thank you.

I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about)

I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about). I really want the Photoshop Elements upgrade - not Premier Elements. I do hope I did not pay for both - I only want one. Help!

Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?

I have installed Adobe Photoshop Elements 8 onto my computer. I am able to open the Organizer in the Welcome Window but not the editor. why?

I have installed Adobe Photoshop Elements 8 onto my computer. I am able to open the Organizer in the Welcome Window but not the editor. why?

The serial number will be on the disc case, not the outer box. Find your serial number quickly

Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone.

Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana

1) Apps are not part of the backup, only data stored by 3rd party apps. But you can redownload the apps for free again if you use the same account you did when you bought them the first time. http://support.apple.com/kb/HT2519
2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
3) Backup your itunes+ library (http://support.apple.com/kb/HT1382 and http://support.apple.com/kb/HT1751), which will copy your Mobile Applications folder, and save your iphone backup folder as well
In other words, maintaining a backup of your computer is essential.
When you resync your apps from your computer to the phone, make sure your computer is authorized again. http://support.apple.com/kb/HT1420

I bought adobe Photoshop CC but didnt get serial number or verification email, whats the problem?

i bought adobe Photoshop CC but didnt get serial number or verification email, whats the problem?

Hello Nikoloz,
first of all you should have a look there: https://www.adobe.com/account.html >>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number
If not successful use http://helpx.adobe.com/x-productkb/global/find-serial-number.html >> see comments
On the other hand: Did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
Good luck!
Hans-Günter

Shiva,on the chat line, gave me a lik to install my photoshop elements, but the link is no longer in service. What now? I am on a Dell laptop (PC)

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