Shocking speed and trouble loading up web pages wi...

last Wednesday my GigE has stopped working so i have to use normal ethernet, since then my internetspeeds have been really slow and i have had problems logging into pages with a https. Sites like my email, forums, bank account etc. 
I have spoken to India and they told me that there was a problem and i need to reset my modem on 17th March and the problem would have been sorted. Guess what? it hasn't................
I resetted it again tonight and I still have the same problem. It's just not on PC that i have problems it's also on our Macbook and Ipad which use wifi so it's not a cable problem with the PC. 
I also spoke to India again tonight and he reccomened to reset my password on my email and this should sort the problem out. I'm sorry to say I laughed. 
Any thoughts ?

Hi Goldie65.
I have been having the exact same problem for about 2-3 months. Please see my post here;
https://community.bt.com/t5/BT-Infinity-Speed-Conn​ection/BT-Infinity-HTTPS-connection-issues-anyone-​...
I have also found this thread from last year, which is a bit long highlights the exact problem I am having;
https://community.bt.com/t5/BT-Infinity-Speed-Conn​ection/BT-Infinity-and-https-connection-issues/td-​...
I have emailed the moderator who was involved with the problem last year and he is running some tests. I have also paid for BT Tech Experts, all of which have been very helpful but no one seems to know what the problem is.
Can I ask which part of the country you are in?
G
BT Infinity 2 - 75/16 Mbs

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