Shockwave player xtras error with rosetta stone

Im trying to use rosetta stone online with shockwave player but i keep getting two error messages, the first one i get is, "this application requires an xtra (FLT ear) that either does not exist or failed to load properly. Please make sure the appropriate xtras are in the xtras folder." then when i hit ok the movie player begins to load then the second error message pops up and says, " This shockwave movie has errors that have caused play back problems please contact the author of this content regarding problem, shockwave unable to continue." I have tried uninstalling the slim and full versions of both version 10, and 11 i have no idea what else to do. Im using a new macbook with mac os x version 10.6.3 thanks for any help you can give.

I figured out on my end that it was our Web Filter software blocking rosettastone.com. After adding this to our unblocked list it installed required components and ran successfully right away.

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