Shockwave Won't Install (Windows 8, PC, Google Chrome)
Hello,
I am on a PC running Windows 8. My browser is Google Chrome. I am trying to install the newest shockwave player, and I have downloaded the installer multiple times, and the installation window finished loading and then only gave me the option to close the window, so I thought it was done. I've restarted my computer several times, and tried to uninstall shockwave. When I first was attempting to install it, even before uninstalling my previous version, the shockwave checker said that I had no version of shockwave installed at all, which I don't think was true because now I can run fewer things than I could before using the uninstallation wizard. So now I've uninstalled whatever version I had (I think), and tried to install the new version multiple times and the shockwave checker still says that shockwave is either not installed or disabled on my machine.
I have gone to the chrome plugins page and even after supposedly uninstalling everything and restarting my computer, it still lists:
Adobe Flash Player - Version: 17.0.0.169
Shockwave Flash 17.0 r0
I have this plugin enabled still, so shockwave being disabled shouldn't be the issue.
I have also tried to keep running everything in desktop mode my hitting the windows key+D, so that shouldn’t be the problem either.
When I go to the page that allows you to click on the download button for Shockwave, I do get something called "Shockwave_Installer_Slim" to start downloading. When I click on it, the installation window I mentioned above just runs, the bar finishes loading, and then all it does is gives me an option to close the window. Nothing actually happens. I have about 5 copies of that same file on my computer from trying to download it multiple times. From the page where you can clock the button to install shockwave, after I click next to get to page 3/3, I feel like something isn't loading right because I only get a mostly-blank screen with "Thank you, here is another product that might interest you:" at the top, but no graphics - just grey. (Link below)
Adobe - Adobe Shockwave Player
How can I fix this? I just want shockwave installed and enabled on my computer. I do think it is downloaded, but it's not working because when I go to my control panel, it gives me the option to uninstall shockwave 12.1, but all the shockwave checkers still say that my stuff isn't installed/enabled.
On chrome, nothing runs (ignore the stuff in the top right corner, that's what i used to take the screenshot):
On IE, something used to show up, but after using the flash player uninstaller I'm not getting anything, so now I just see this:
I could be confusing the two, I don't really know. If it helps at all, When I got to the "Test your Adobe Flash Player Installation" link on the welcome page window, it says "You have version 17,0,0,169 installed" when I'm in chrome, but it says "You have version 11,3,372,94 installed" when I'm in IE. Also, when I click on the "Test your Adobe Flash Player Installation" link (Adobe - Flash Player) in Chrome, I see no animation at the top of the screen. However, when I do the same in IE, there is an animation at first which then changes to an advertisement (screenshot of the animation playing in IE is included below). The fact that any version is installed at all is really confusing to me, because I thought I uninstalled everything, and when I go into the control panel under Programs>Uninstall a Program, there isn't anything with Adobe, Shockwave, Macromedia, or Flash Player in the name.
Also, the reason I'm trying to download it is because when my niece tries to play one of her games, she is getting this message:
ERROR : You don't have the latest Shockwave x plugin.
You can download the plugin here:
http://www.macromedia.com/shockwave/download
Upon successful installation, please restart your computer, reload this game, and enjoy! Contact the customer support of www.macromedia.com for any issues with upgrading this plugin.
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An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
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I even toyed with adding extra permissions for the .exe and shortcut [see below], to no avail.
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From: artrose54 <[email protected]>
To: Sandra Buchin <[email protected]>
Sent: Sunday, June 26, 2011 12:37 PM
Subject: Re: Adobe AIR won't install - Windows 7 Ultimate x64
Hi everyone,
Here is the fix that worked for me,
You need to go to start run and type in regedit
now press ctrl+f for find and type in "adobe air" without the quotes then click find next
the first entry it finds is the one I deleted, it is a long number on left side of screen that is greyed just right click and delete it
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== Issue
==
I have another kind of problem with Firefox
== Description
==
When installing Firefox, how do I install it only in Google Chrome (gmail)? When I install it, it comes up in my Yahoo website, when I download it in the Google Chrome.
== This happened
==
Every time Firefox opened
== Troubleshooting information
==
When installing Firefox, how do I install it only in Google Chrome (gmail)? When I install it, it comes up in my Yahoo website, when I download it in the Google Chrome.
== Firefox version
==
3.6.3
== Operating system
==
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==
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I think Google Chrome is more easy to troubleshoot. Try this:
1. Open Chrome.
2. Click the far-right Icon (Customize and control Google Chrome).
3. Select about Google Chrome. It check if Google Chrome is up to date and if not it'll get update.
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I have gone to the test site for each of the browsers I use; Mozilla Firefox, Internet Explorer and Google Chrome. For each one, they display the animation and the correct, most up-to-date version of Adobe Flash Player.
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