ShockwaveFlashObject10.1.82.76. MSN + email takes 10-20 min to load

Shockwave was installed 9/6/10. Computer print, all programs and icons are smaller. MSN sometimes takes 10-20 min. load. Often I can't get my
emails. When I try to close MSN, when it is stalled in loading I can't and have to use Ctrl-Alt-Delete, which is a lengthy process. My Hotmail and Internet Explorer load in 2-3 min.
I have called Qwest my internet provider, MSN Partners, and Microsoft. They all believe that I need to uninstall and reinstall Shockwave.
I have Windows XP,Media Center Edition, Version 2002, Service Pack 3, 76487-OEM-0011903-00825, I don't know how to find the amt. of bits.
Internet Explorer 8 has 128 bits.
I tried to scan and email via HP Solutions. A box came up and said MSN couldn't handle this( not exact words).
As you can discern I don't know much about computers, only enough to be dangerous and enough to be afraid of them.
Hope you will help.
Nurse78

ShockwaveFlashObject 10.1.82.76 is actually Flash Player, not Shockwave Player.
I suggest that you uninstall Flash Player using the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html, then reinstall the latest Player http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe
Make sure that no Internet Explorer windows are open when you run the uninstaller & installer.
If you still have problems after this, please post in the Flash Player forum http://forums.adobe.com/community/webplayers/flash_player

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