Shop Blackberry

Question

This may not be the right area to post this, but I was unsure where to post & I am looking at a Q10. I am really disappointed in Shop Blackberry & have been left feeling that RIM & Blackberry do not want to sell the phones. I want to order an unlocked Q10, I called because the phones say GSM network so I wanted to make sure they would work with the Bell network. The person I spoke to who is selling the phones could not tell me & directed me to another number to call. I asked about warranty, returns, etc., she again could not give me any information. I asked about shipping, where was it coming from, would I be charged duty, fees from courier etc. & again she could not tell me. Finally I asked about how long it would take to reach me, I was told it would take 2 days to process & then FOUR (4) weeks to get to me. I have been a loyal Blackberry user, I am currently on my 4th one, but right now I feel like RIM/Blackberry do not want to sell their phones!!! I do not want to wait 4weeks for a phone, I do not understand why shipping would take so long, I do not know why the people at shopblackberry.ca can not answer my questions. I am completely frustrated with the lack of customer service & disheartened with RIM/Blackberry. I am seriously considering a different kind of phone due to this experience.

Answer 1

First of all I'm sorry to hear that you had such an experience with BlackBerry, I hope I may be able to assist you and get the issue resolved to your benefit.
Just a few questions;
Which number did you call?
shopblackberry.com/DRHM/store?Action=DisplayShippi​ngInformationPage&SiteID=bbrryus&Locale=en_US&Them​eID=32403100&Env=BASE#q4
That link suggests that any charges in terms of shipping will only apply to those outside the US,
Have you been through the process of ordering a Q10? From this link ; shopblackberry.com/DRHM/store?Action=DisplayOrderI​nformationPage&SiteID=bbrryus&Locale=en_US&ThemeID​=32403100&Env=BASE#q9
It seems that you will see more information about shipping etc if you 'test order' i.e. go as if you were going to order the Q10 fill in all the details etc. These links also provide more information;
shopblackberry.com/store?Action=DisplayReturnAndCa​ncellationsPage&Env=BASE&Locale=en_US&SiteID=bbrry​us&ThemeID=32403100
In terms if the time taken to reach you, any business will tend to overestimate so that they are covered for worst case scenarios, I would expect that under normal circumstances, it will be much quicker to arrive than four weeks, would you rather they said one week and it took four, or four and it took one?
On bell compatibility I believe it should be ;
http://forums.crackberry.com/showthread.php?t=9287​77
And that it would be explicitly mentioned if not, worst comes to worst your return it..
On Warranty, I believe there is manufacture warranty on all devices manufactured, and it should be good for about 2years
I hope I have helped a little, but if you want you can call them again, but as to be put through to a supervisor? You may find that they are more helpful with the information.