Shop purchased photoshop elements 13 will not download to my iMac using the redemption codes.

Hi
I purchased this at a store called Harvey Norman here in Western Australia and after going through all the redemption code and serial number panels when I hit the down load button nothing happens.
Although the panel with the download button tells me I have been successfully the system it will not download to my iMac. Any ideas anyone? Incidently all Adobe help panels and contacts do not respond
or are completely opaque.

Hi photography24,
Please click on the download now button on the link below.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=uk&wcmmode=disa bled
If you are facing problem with Download assistant refer:  Troubleshoot Adobe Download Assistant
To troubleshoot install refer: Troubleshoot installation | Photoshop Elements, Premiere Elements | Mac OS
Thanks,
Atul Saini

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