ShopBlackBerry online shop - very disapointed

Hi. I made my order for the Passport (qwertz version) on the launch day in the german BlackBerry online shop. The Passport was listed as "in stock" so I was happy to get it soon. Two days after the order I have got an email, that the Passport is not available - first disapointment. I need it very much, so I contacted the hotline when it will be available, nobody knows - second disapointment. The answers from the helpdesk come with a long response time (more days), thats really not good - third disapointment. The online shop from BlackBerry doesnt have the Passport, Amazon has it - fourth disapointmen. Dear BlackBerry ist, it your business strategy to make your potential customers angry??

@HarleyDavid, @ZarethKnyght, @bap1331 & @RobertP
Thanks for your feedback. I have passed your comments along to the our ShopBlackBerry team who will be reaching out to each of you. Thanks for your patience and understanding!
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Similar Messages

A very bad Nokia Online shop and telephones sales ...

On 6,7,9 June I tried to buy a X7 00 phone on Nokia Online Shop. I did 3 orders, all canceled by Nokia. Doing the first 2 orders I made a mistake, so cancellation was right. I did the 3rd order by phone; that one was canceled as well and the person on the phone could not explain why. Checking my Visa card resulted in complete money availability. But, despite the errors, Nokia asked Visa to reseve the requested money (almost 500 euros each attempt, a total of about 1500 euros) and then did not do any writing off. The Nokia information system ignored the errors! The damage for me is my money is not available until 10 days from each order cancellation (10 days is the default automatic time limit if no transfer takes place).
I contacted the Customer Care but they did not know what to say. I wrote an email to the Customer Care but I got no answer until now, not a word of excuse!

Try to call Nokia Careline in your country or bring your phone to a Nokia Service Center there and ask them if they can fix it.

Online Shop Problems Pre-Ordering N97 in UK

I cannot find any other forum, and I seek to make this as public as possible because the way loyal customers are being treated by Nokia are think are wrong. If Nokia see fit to remove this post without sorting these problems, then fair enough.
I am disillusioned with the Nokia UK Online Shop and its practices. My experience has given me a bitter taste of Nokia and I consider that the whole operation needs an overhaul to gain confidence.
When making an order, especially a pre-order with a company that has a global reputation like Nokia, I expect several things. Firstly, to be kept informed as to the status of my order, stock availability and expected delivery date. I would expect a pre-order should get more priority over existing orders. I expect Nokia should aim to get every order if not delivered, at least shipped for the release date. I expect when enquiring about my order, to be given information especially when there is only a week to go until release.
There seems little point in making a pre-order when I can order from elsewhere quicker.
On 13th June 2009, I placed my order for a White Nokia N97 under order reference number CNLXXXXXXXXXX.
The Nokia UK Online Shop does not provide details at point of order about expected release dates, quantity, or shipping dates. I would expect Nokia to know about their own products first. The idea that Nokia are operating without any form of forward planning or logistics is quite amusing.
Shortly after I placed my order, I received an email advising that the phone has an anticipated shipping date of three to four weeks. This made me nervous and wondered whether there was a problem with the White Nokia N97 – after all, there is no information on the website.
On 15th June 2009, I phoned Nokia to enquire as to the status and was advised that there is nothing wrong and that the phone is “due” to be released on the 19th June and I should get my phone sometime after that. Unfortunately again, with less than a week to launch, Nokia did not have any firm information to hand either about their own products or their own systems.
Firstly, it seems Nokia don't know their own stock movements. Secondly, the fact I have to wait until after the 19th to receive the phone makes a mockery of the entire pre-order process and really does invalidate the whole premise when we have to wait beyond release.
Nokias own blog also guarantees that when you pre-order, “it will be shipped direct to your door from the production line so you'll have it the same day it hits the store in your country”. I highlight the relevent point here.
Receiving the phone AFTER it hits the stores is not the same day. When I pointed this out to Nokia customer service, I was advised:
“The N97 is due to be released on 19th June. If you bought it from a shop, you would have to wait for it to go from the production line, to a warehouse, then to a subsidiary warehouse before being sent to a shop. Hopefully therefore you will get yours before this.”
This is patronising and clearly an incorrect comparison given that the phone should be shipped from the factory. It twists what was in the blog which guaranteed delivery on release day, a guarantee broken in the US where I understand customers had to wait several weeks to clear the back log. This is very bad PR.
There were still a few days left before the 19th June. I relaxed a little and waited patiently for my credit card to be billed. Users on the forums were also showing concern especially when websites such as Expansys.co.uk and Play.com started guaranteeing dates and providing arrival times.
The fact that others can make promises and provide information where Nokia cannot, illustrate my point beautifully. Nokia do not have any information to suggest that users will even receive their phones by the 26th June.
By 3pm on the 17th June, my credit card had still not been charged and my order had not been updated. Users on the forums including a couple of users who had ordered yesterday, were receiving credit card charges and emails advising that their Black Nokia N97s were being fulfilled and shipped. At least for these, it looks like they will be receiving their devices in time.
I phoned Nokia once more to see if there was any problem with the White handset. I was again assured that there was no problem and that it is first come first served. But I had little to no reassurance as to when another batch of phones would be received and processed. It seems no one actually knows, least of all Nokia. If someone who ordered after me received their phone before me, I would be rightly angry and upset with Nokia.
I asked whether it would be worth swapping my order contents from the White N97 to the Black N97. I was advised I cannot make a change to my UNPROCESSED order without it being moved to the back of the queue.
I feel that Nokia have taken advantage of its loyal customers and strung us along by not providing any real information. If I had ordered an N97 from the Expansys website today, I could have had my phone tomorrow and for the same price as Nokia.
What advantage has pre-ordering given me? I haven't got my phone, my order hasn't been shipped, it hasn't been allocated, my credit card hasn't been charged. Nokia don't know when they can fulfil my order. By choosing Nokia, I have had no order tracking, no information, broken promises, no guarantees, delays and a substandard service. Worst of all, Nokia cannot get my pre-order to me quicker than Expansys.
Therefore, in summary, I make the following requests:
1)Make a pre-order count for something. A pre-order should get to me on time and get to me before it is released elsewhere. Otherwise there is no point of pre-ordering from Nokia.
2)Provide an “Expected Release Date” on your pre-order pages – when there are two different versions of the same product, users have to guess as to the availability of both.
3)Provide an “Expected Shipping/Arrival Date” on your pages – if you have two different products and I don't care about colour, I should be given the chance to order the one that will be in stock first!
4)Don't make promises that you cannot keep, no matter how informal they are.
5)After being found out, do not back track and pretend it means something else. Get the problem rectified by means of either meeting the deadline, offering a free gift, or offering an apology or explanation.
6)When I phone to find out when my order will be fulfilled, please, have some information available about your own phones and processes.
7)If you have two different versions of a product available and one is available first, let me switch without incurring penalty.
8)Give me a better service than other websites. If you cannot ship them quickly enough before the release date, you are either not shipping early enough, or not shipping quick enough.
In relation to my order, please tell me whether there has been a problem with the White N97, why those who ordered Black N97s on 8th June and 16th June are getitng their orders fulfilled and I am still waiting, and please tell me when I can get mine. Please also swap my product for the N97 Black if this will resolve any bottlenecks.

Your complaint will not be seen by the people who run the UK shop here.
You need to use the "contact us" link if you want the correct people to see your comments.
I do agree with most of what you wrote as I have been let down twice in the past by the UK online store for pre-orders. Their customer service is uninformed, unhelpful and resort to telling lies. For those reasons I do not use them.

Creating Online Shop

After a steep learning curve, and help from the forum, I have
my clients new site up:
www.entwyne.com
Next step is to fill the product pages.... I need to create
an online shop...
The hard part is making it so my client can update, ad new
products and include a Paypal button.
I want to do something simple like this:
http://www.mariecristine.com/?&mp=Default&class=inventory&id=SP71&cid=SP1035
Anybody know of some easy online tutorials?
Or a little program that takes the pain out of it?
I have explored
http://www.plogger.org/ ... and
Photoshops automate web photo gallery.
Not sure they are quite right for the job.

Hello,
The page you showed as an example of what you want to do is
simple in layout
only.
What makes it work is very complex.
It involves Server Side Language and a database. Essentially,
an
application.
There is also a "back end", which is the administration part
of the website
where the client can add new products or photos, edit
descriptions or
prices, delete products, add stock, control shipping charges
and so on.
Take a look at webassist.com (their eCommerce suite) or
Cartweaver.com for a
solution..
Check out Cartweaver's demo of the admin section for an
example of what your
client would need to update and maintain the store.
Click around through the menu.
http://www.cartweaver.com/demos/php/basic/cw3/Admin/
Essentially, all the forms are for the client to add to or
edit things in
the database. Server Side Language defines how this works.
To go back to the public side of the site,
You need the list of products to show so people can click on
one to get a
"details" page with a bigger photo, more information, an add
to cart button
and so on.
Briefly, VERY briefly, this is one way things happen:
There is a menu list of products for sale on the home page of
the site.
This list comes from the database. It's in the database as
the client used
the admin section of the site to define what products he or
she has.
A Server Side Language (SSL) takes the information from the
database, and
"draws" the menu on the page.
So, one of the products is rings.
You click on "rings", in the menu and a "product page"
displays.
Again, the information on the products page comes from the
database.
Your client used the admin section of the site to enter all
of the ring
types into the database and to add photos.
Now, when this page opens, the fact that you picked rings
defines how this
page is built dynamically.
(There is not a separate page for all products..that would be
insanely
manual if there were a lot of products.)
The SSL pulls all the ring names and short descriptions out
of the database,
and builds a table on the page big enough to hold
the number of rings. It inserts the link to each ring's image
into each
cell, so the image will display on the page.
It then adds a link to each cell, so the user can click on
that and get more
details about the ring.
Now, you click on a certain ring.
A "details" page opens.
Information about this specific ring is gathered from the
database and drawn
onto the details page.
A bigger picture, a long description, an add to cart
button.....
Again, there is not a different page for each product. There
is 1 details
page, and the SSL creates the page dynamically (on the fly)
based on which
product someone wanted more info on.
Lastly, you want this ring.
You click on the "Add to Cart" button.
A cart view opens showing what is in the cart.
This, too, is built by the SSL using the database.
You can proceed to checkout, or continue shopping and add
more things to the
cart.
It is complex.
Luckily, applications like Cartweaver and Webassist can do
most of the work
for you.
They build the admin section and all the dynamic pages.
You just "style" things to match your site.
You will need to get familiar with setting up a testing
server on your
computer, as you can't test SSL pages locally without one.
I know Cartweaver comes with great instructions on how to do
this.
I would assume WebAssist does as well, I've heard their
support is great.
Time to start reading!
Take care,
Tim
"Astro Boi" <[email protected]> wrote in
message
news:[email protected]...
> After a steep learning curve, and help from the forum, I
have my clients
> new
> site up:
> www.entwyne.com
>
> Next step is to fill the product pages.... I need to
create an online
> shop...
> The hard part is making it so my client can update, ad
new products and
> include a Paypal button.
> I want to do something simple like this:
>
http://www.mariecristine.com/?&mp=Default&class=inventory&id=SP71&cid=SP1035
>
> Anybody know of some easy online tutorials?
> Or a little program that takes the pain out of it?
>
> I have explored
http://www.plogger.org/ ... and
Photoshops automate web
> photo
> gallery.
> Not sure they are quite right for the job.
>
>
>

Does dreamweaver have drag & drop templates for creating online shopping websites?

Does dreamweaver have drag & drop templates for creating online shopping websites?

How many products are you planning to sell?
Do you need a lot of varying versions like colors, sizes etc. ?
Paypal offers a very simple payment gateway, without your needing to get involved with learning server side Scripting and and databases. Their tech support is superb.
https://www.paypal.com/us/webapps/mpp/accept-payments-online

Configuring an online shop / payment system with Muse / BC

I am trying to configure an online shop and integrate it with a Muse site.
I am going to try and keep this short and to the point. The client sells therapy, hour slots of either Acupuncture, Chiropractor, Holistic medicine etc, they want the following system on their site.
Customers browse available therapies on a website > They select date > they select a time slot > they pay for a booking.
At first I looked at the events booking system with BC, but this didn’t work, I couldn’t work out how to configure the events booking module to have time slots. Plus a Calendar / date picker is useless as the individual therapists work very specific hours / days from month to month.
There is third party time slot booking software, but it’s very price, and only a few offer free trial (I need to see how it will integrate with a Muse site first).
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For example:
CATALOG: List of various therapies
PRODUCT: Acupuncture (for example)
ATTRIBUTE: February 28th (example)
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PAYMENT!
I tried to configure this with BC at first (I’ve never used it) and at first I found it a little complex. Then I found Ecwid, they are brilliant, you sign up for a free account, you build the shop online then Ecwid generates the code and you simply copy and embed it within Muse. Its beautiful. Sadly to be able to use the product variation (different times slots ensuring only one is in stock) you need to upgrade to a Business account, with is quite expensive.
So I have gone back to BC. I am slowly making progress, setting up the shop and integrating it with Muse, but I’m new to BC and my progress is slow. As much as I see the value and validity in learning BC I am faced with derogatory comments on the BC forum. I’ll be honest I have tried to ask advice a couple of times with BC or with reference to it, and it’s as if as soon you mention you use MUSE it is assumed you must be an idiot. One comment referred to us as the “Muse generation - point and click”. I am learning BC, I’ve been on it two weeks, I am getting there, but the client is paying peanuts for this site (I should have re-negotiated) and MOST IMPORTANTLY I am also beginning to think that the clients are going to struggle using the BC interface to populate their product list.
To summise:
I need an online ‘plug and play’ shopping cart for a Muse website, that my client can understand? They will be frightened by BC
Can anyone recommend a solution that can be configured as above?
BTW: Just becuase I work with Muse, I'm still allowed to play with the Big boys toys ;-)

Hi Irene,
I did and I didn't. I gave up on BC as I really didn't think the client would be able to cope with the administration of it. But I did find a great plug in system called Booking Bug. You do have to pay a subscription for it (but there is a free trial), but it's a simple product, effective too. You build it online, it generates the html code for you and you jsut insert it in the relevant position on the relevant page.
I do believe that as a designer who enjoys working with Muse, it's worth getting to know Business Catalyst inside out. Muse lacks some powerful tools that some of the other systems (Wordpress etc) seem to benefit from. However it's all there in BC, it's just going to take me sometime to get to know it.
But I can recommend Booking Bug.

Which online shopping site(s) offers overseas shippi

Ok, I was wondering which online shopping site (FROM USA) offers overseas shipping, especially to New Zealand (for those who doesn't know where it is, its below Australia and a little to the right...) Please, I would really like to purchase perhaps a Zen Micro... Dealers in NZ sells for way more than those of USA. Please look into this guys! Really appreciate it! Message Edited by Super_Genius on 0-30-2005 04:52 AM

Super_Genius,
You can't really demand people to be more helpful! If anyone knows of any, I'm sure they'll reply and let you know, but a lot of posters on this board are people that li've in the US, so they probably wouldn't look up stores that ship internationally very much.
Cat

Online Shopping

Does anyone know if Dreamweaver software can be used to
create online shopping website please? or is there any other
software package that will need to be bolted on top of dreamweaver
to access the online shopping system? Has anyone done this before
and what are all the pieces of software needed to acheive the full
online shopping system please. I am a novice programmer

www.Cartweaver.com is my shopping cart of choice. It includes
a DW
extension. Cost is $300 (I think) and can be implemented on
an unlimited
number of sites. It is very popular because it is
full-featured and
reasonable easy to implement for an experienced web
designer/developer.
Note the reference to "experienced". Newbies need not apply
as it is far
from drag & drop, point & click, etc., as is DW
itself. You must understand
HTML & CSS and how to properly construct a website.
Walt
"Trial Soccer" <[email protected]> wrote in
message
news:gc63td$ref$[email protected]..
> Does anyone know if Dreamweaver software can be used to
create online
> shopping
> website please? or is there any other software package
that will need to
> be
> bolted on top of dreamweaver to access the online
shopping system? Has
> anyone
> done this before and what are all the pieces of software
needed to acheive
> the
> full online shopping system please. I am a novice
programmer
>

Very disapointed, SP13 doesn't runs on SUN Cluster!!

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I have a published blog with more comments about this:
http://rafaelco.blogspot.com

I have succefully installed SP 9, SP 12 and SP 13 in SUN Solaris 9, with many problems as well but It worked at the end.
If you tell me what kind of problems do you are you facing, maybe I can help.
Regards

Apple Macbook warranty valid for online shopping ?

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Welcome to Apple Discussions.
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Online shop restrictions for handling restaurant takeaway orders

Hi everyone. I'm wondering if any of you can help me out here. I'm still trying to work out a solution for my restaurant clients who want to be able to utilise online ordering via the BC e-commerce module. The trouble is, the following needs to be factored into the solution:
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Cheers Fenwick

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Costing to get this done - Quite high as there is will be only a select few with BC knowledge who will know how to do this porperly.

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http://i61.tinypic.com/10htz7n.png
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Hello,
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Thank you in advance
Sylvain

Can i just check with you that this is correct?
Thanks
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.products-grid .product-name a{ color:#000!important; }
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.products-grid .actions { font-size:11px; text-transform:uppercase; }
.products-grid .actions a { color:#3c7fa8;}
.col2-left-layout .products-grid,
.col2-right-layout .products-grid {margin:0 auto; }
.col1-layout .products-grid { margin:0 auto; }

Is it possible to customise the text within the drop down boxes. ie attributes in online shop

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Hi Liam,
Please refer to this link: http://zahir.businesscatalyst.com/view-all/pom-pom-short#.UeZcwY1xTjY
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