Shopping Cart Item types

Hi Experts,
While creating an item in Shopping Cart, the drop down shows different items like free text, internal goods and services , as service order etc.
Can someone explain me about it and which one should be chosen for which requirement?
Thanks,
Parthi

Hi Parthi,
You can request or order external staff or services using the professional shopping cart. Depending on your requirements, you can use one of the following options:
To decide on a supplier, or to request more detailed information from a supplier before ordering, you can send a service request to one or more suppliers by adding a service request as an item to your shopping cart.After selecting the product category and entering the required data, the system displays a list of suppliers based on the approved supplier list and contracts. You can add service agents here, if required.Once you have completed your service request by adding it to the item overview in your shopping cart, the system generates an RFx and sends it to the relevant suppliers. The suppliers enter their RFx responses in SAP Bidding Engine. They can name the service agents and they can reject individual items in the request. Based on the supplier responses, which are now displayed in the item details of your shopping cart, you can select a supplier by choosing Commission and the system creates a purchase order for the service.
If you already know the availability of staff or services and have all the details you require, you can directly place a service order. You order external staff or services by adding a service order as an item to your shopping cart.
Source: Service Request and Service Order - Service Procurement - SAP Library
Best,
Jatin

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