Short Dump when trying to open C-project due to status

Hi,
We have a daily batch job in CRM that reports all the project ID's and
sends e-mails out to recipients.
As part of this report it retrieves the statuses for the project ID's,
however the report short dumps when retrieving the status for one of
the projects because it is not finding an active status.
When we try and open the project in C-projects we get the same short
dump error: CX_DPR_FATAL_ERROR so we cannot view or update the status.
When we investigate this issue we find that in table CRM_JCDS there are
3 entries for this project ID. One of the statuses is inactive (I1703)
but there is another status that is active (I1701). The two status
entries were created at exactly the same date and time and by the same
user.
In table CRM_JEST there is only one entry shown which shows an inactive
status and we believe this to be the wrong status. Please can you
advise if this status conflict is causing the problem and also how to
resolve this issue?

Hi Paul,
generally, the project and its elements must have an active status in table CRM_JEST, however, at this point it is not clear how this inconsistency arised. There is no SAP standard report or a 'generally valid' solution that could solve this issue, however, I found a customer message that you have opened in September with exactly the same problem. A colleague from the development team already provided you with a correction report, but there was no feedback from your side if it helped or not.
It is very difficult to provide help as inconsistencies can have several different causes, so the best would be to have this checked in a customer message with an example.
Regards,
Silvia

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