Short URL issue

Dear Experts,
I am able to find the short URL for the following iView in Development portal.
ROLES://portal_content/com.sap.pct/every_user/com.sap.pct.erp.ess.bp_folder/com.sap.pct.erp.ess.roles/com.sap.pct.erp.ess.employee_self_service/com.sap.pct.erp.ess.employee_self_service/com.sap.pct.erp.ess.area_travel_expenses/com.sap.pct.erp.ess.12.tripform
However, I could not able to find the short URL for the same iView in Quality portal.
Would appreciate if you could help me on this please.
I checked the following configuration in QA
1.The said iveiw(WDA) has been opened in QA more than once
2.Short URL is activated in system admin in QA portal.
Thanks and Regards,
Tarani Jena

Hi Kevin,
Thanks for your reply, which is helpful.
I have done the following steps again
Look at the iView in Content Admin to be sure you know it's technical name
2. In the Portal, navigate to System Administration --> Navigation --> Short URLs (which is in detailed navigation)
3. Verify that short URLs are active inthe top of this screen
4. in the search field below, enter the technical name of your iView (use an asterisk before and after it to be safe) then click 'Search'
5. you'll see the results below and find the short URL for this iView
I could able to find the short URL in Dev. However could not find the short URL for the same iView in QA. Any idea, what am I missing in QA?
Regards,
Tarani Jena

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