Shortcuts does not work in Tiger

I bought a MacBook Pro 2.4 two days ago. Now I am getting really angry after reinstalling and trobuleshooting for two days. Some shortcuts does not work, like "New folder", "Quit", "Empty Trash"...
But some shortcuts work like, "Spotlight", "Hide other app.", "Send to trash".
I have done everything to find out the problem, all troubleshooting.
1. Create new Admin
2. Empty caches
3. Disk Permissions
4. FSCK
5. Safe mode
6. Apple Hardware Test
The Hardware Test gave me a error code: 4 SNS/1/40000000:TGOD
The Apple support could not help me when I called them. I am really tired of this.

I live 450 km from an Apple Store, so that is not the solution.
The thing is that when you buy a new Apple computer, you dont't want to spend time troubleshooting the first thing you do before even installing your software.

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