Shortcuts for Telephony Toolbar Buttons in IC WebClient 7.0

Hi, experts!
I have a requirement to customize shortcuts for keys to access multi-channel toolbar buttons. Couldn't you tell me where can I find this customizing? Or what is the transaction code for this customizing?
Thanks in advance,
Fanil.

Hi Fanil,
You can maintain the Toolbar settings in the below path.
SPRO>CRM>IC Webclient>Basic Functions>Define Tool Bar profile (Or use the existing one if suits for your requirement).
Assign the defined Toolbar profile to your Business role, Ex If you are using IC Agent Business Role run Transaction code CRMC_UI_PROFILE (Customer Relationship Management  Interaction Center WebClient  Define Business Roles), select the IC_Agent Business role and assign the defined Tool bar profile in assign function profile (Function profile id is WBAR).
Hope this solves your issue.
Thanks
Lingaraj M

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aTdHvAaNnKcSe
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http://help.sap.com/saphelp_crm50/helpdata/en/3f/8e178a952c4f60bf575eca13877dd1/frameset.htm
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points will be rewarded

Hello,
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Rewards points if useful,
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Joost

Shortcuts for Telephony Toolbar Buttons in IC WebClient 7.0

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