Shortcuts in CS4 don't work

why is it that when I use ctrl+a to select all it doesn't work. this happens when I open an image as copy using camera raw. thanks!

Could you describe in more detail the circumstances under which the issue arises?
Has the image been saved yet?
Otherwise as with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing alt-ctrl-shift on starting the program.

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