Should a Persona graphic appear across BOTH the top of the screen and the bottom? Mine only appears across the top, but I think the Persona can also appear (half the width) on the bottom of the screen. If so, how do I make this happen? Thank you.

Running Windows Vista (64-Bit) with widescreen monitor.

A Persona consists of two images. One large image (3000x200) for the toolbars at the top and a smaller (300x100) for the footer.
There are some prefs that determine of both are visible.
lightweightThemes.isThemeSelected (true)
lightweightThemes.persisted.footerURL (true)
lightweightThemes.persisted.headerURL (true)
See also http://kb.mozillazine.org/Themes (Lightweight theme)

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Naveen Kumar: Hello! Welcome to Adobe Customer Service.
Naveen Kumar: Hi
you: Naveen, Can you help me by phone? the process has not worked.
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Naveen Kumar: Please elaborate your issue, so that I will assist you better today.
you: My phone number is 937-429-3474
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you: i got the serial number ok. But tried to sign in and the system said I needed to reset my pass word which I tried. Now nothing works and it keeps giving me the same suggestion of resetting passwork and that you will send me a message but none is coming.
Naveen Kumar: May I know the serial number please?
you: SN: [removed by moderator - never share S/N publicly - anyone can use it]
Naveen Kumar: Thank you for information.
Naveen Kumar: May I know when you have purchased this Photoshop Elements ?
you: I purchased it yesterday at Best Buys our local store.
Naveen Kumar: Thank you for confirming.
Naveen Kumar: May I please have your email address registered with Adobe?
you: [email protected]
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Naveen Kumar: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
you: So what do I do?
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Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Manoj'
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Manoj: Please allow me a moment while I check your previous chat.
You: That will be fine
Manoj: Thank you for staying online.
Manoj: I understand that you are unable to activate Photoshop Elements 13 application on your Windows 7 system. Is that right?
You: Correct I have windows 7
Manoj: Thank you for confirming the issue.
Manoj: I will be glad to assist you in resolving this issue.
Manoj: Just to be clear, could you please let me know where you are facing issues while trying to sign in?
You: I tried to sign in from the reset password email you sent but it did not work when I reset the pass word
Manoj: Okay.
Manoj: May I know if you are able to install the Photoshop Elements 13 application?
You: Another email has been received with same link to reset the pass word that went to Junk Mail. So what should I do?
Manoj: I am sorry for the trouble caused.
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Manoj: Okay.
Manoj: Not to worry. Please open Adobe.com in web browser and try to sign in there.
You: I have Adobe.com open and input my birth date. Now what do I do?
Manoj: Thank you.
Manoj: Now try to continue the installation.
You: The page just give a bunch of marketing or sales items but no launch the program info.
Manoj: Okay.
Manoj: May I know if you are still unable to login with Adobe sign in details while the installation ?
You: Now my CD Disc drive with the CD in it has refused to word. I have no way to sign in. I tried to get the set up through my control panel but it says install is trying to work and to retry but that will not work
Manoj: Please check if there is an installation window which is already opened and try to continue with the installation process.
Manoj: Check the task bar if there is the installation process is going on.
You: Nothing is going on with installation. The disc drive light is not on. Basically it is locked up and I can not open it
You: I tried the sign in button again but just got the same window to reset the pass word.
Manoj: Okay.
Manoj: Please close the installation window.
Manoj: Run the set up file now and start the installation process.
You: I closed all of the windows except this customer care window and my email
Manoj: Thank you.
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You: Okay the disc drive opened and is open now
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You: Do I just insert the Disc again?
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Manoj: Please press Ctrl+Shift+Esc keys together on your keyboard to open Task Manager.
You: OK
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Manoj: Thank you for informing.
You: The disc is not inserted at this time
Manoj: Please insert the disc.
Manoj: Copy the folder contents on your disc and then try installing the application.
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Manoj: Thank you for informing.
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Manoj: Thank you for informing.
You: Now at 2.30 minutes remaining
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Should a Persona graphic appear across BOTH the top of the screen and the bottom? Mine only appears across the top, but I think the Persona can also appear (half the width) on the bottom of the screen. If so, how do I make this happen? Thank you.

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