Should I be getting a faster data speed??

Hi, have got an engineer coming out on Monday for the 4th time to try to fix my constantly dropping broadband, can you look below to see if this looks ok or it is something I can show the guy coz I'm sure the data rate should only be slightly lower than the max data, as you can see mine is significantly lower!
Data rate 2696/32399
Max data rate 6321/50141
Noise margin 9.3/9.2
Line atten 0.0/20.9
Signal atten 0.0/18.8
Had a look on the bt wholesale speed checker and my ip profile is set at 31.36 up and 20 down but I only ever get about 30 up and 2.6 up!!! What can the engineer do?
For your info I am on infinity 2
Thanks guys

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket  
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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