Should I change my family plan?

Bear with me, as I'm really confused as to how to decipher my bill.
Currently, we have a 4 line plan with 1400 minutes and unlimited data, and we've never gone over our minutes. Online for FP 1400 minutes it says $110.00, plus 9.99 for the additional lines.
The breakdown is: main line: $164.xx, line two: 49.xx, line three: 49.xx, line four: 17.xx, for a grand total of 281.xx
Would it somehow be cheaper if we changed our plan to unlimited talk and text? I don't understand why it says online the prices are one thing, but my bill says another. I'd hate to change it and my bill go up HIGHER since it is already higher than what is advertised online.

Do you have any texting bundles added to any lines? There is no Family Share with unlimited data on all lines - if you have 1400 shared minutes on 4 lines, that's $109.98, then it looks like you have unlimited data on 3 lines, for another 89.97 - total about $200.
If you add unlimited texting to the mix, it would increase the bill by about $30 - to $230 and taxes would bring it to about $250 or so. If there are no texting packages, and you are texting, that could account for the extra charges. It would be less to go to unlimited texting if you are currently adding texting packages and/or going over texting allowances.
Without having your bill in front of me to see exactly what's going on, it's hard to say.

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Can I change my family plan to the month to month plan prior to my contract end date and still use the same phone without an etf

can I change my family plan to the month to month plan prior to my contract end date and still use the same phone without an etf

Great question dreyfusdad !
I understand it’s always good to be aware of the changes once your contract is completed and I’m happy to help you. You can log into My Verizon to view the contract end date. Tikibar1, thank you for pointing in the right direction; it will automatically continue to bill you as usual, but it will be on a month to month basis. It will keep you on a post paid account; however, if you wanted to transfer to a Prepaid account the process may be different. We’d love the opportunity to review your account for the best plan for you. Please let us know if we can help you with that.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Change from Family Plan to Single Plan

I have a family plan with 2 lines. Mine is the primary line, but we have about a year and a half left on our contract. I need to change my plan so that I do not have the family plan anymore, and just keep my own line. My question is, will I be charged extra fees to drop a line, will my bill go down or stay the same, and will I lose my unlimited data?

Both lines started a new contract about 6 months ago? (that's how I read we have about a year and a half left on our contract) Is there someone who is to take over the second line? If you got two discounted phones 6 months ago, then both lines are under contract. There will be an ETF on the line you cancel - $350 less ~$60 if it is a smartphone, $175 less ~$30 if it is a basic phone that was purchased initially.
I don't know what your plan is now, or what you might change it to, so I have no idea if the bill will go up or down. You said you have unlimited data now, so you must have had the plan prior to this recent upgrade.... however, if you change plans (and dropping a line and switching to an individual plan will be a plan change) then it's likely the unlimited data will not carry over to the new plan.
Each line has it's own contract and upgrade eligibility. Call #UPG on each phone to see when each line is eligible for an upgrade and when the contract ends for that line (or log on to MyVerizon as the account owner and view the information for each line there)
Post back if you have further questions - you really didn't provide enough information to give you a more definite answer.

Can i put the iphone in my name and change the family plan?

Hello, i bought an iphone4 from a friend she charged me $130 cause she was getting the evo. I bought it because i wanted to get an iphone anyways. So my question is can i take the phone outta her name and put it into mine and get my on family plan? She told me i could thats the reason i bought it. Thanks for all replies. (:

Restore...
From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.
There's more to try but let's go a bit at a time.

The change of family plan

I just bought a phone for a two years contact with my family's plan, buy my family want to cancel their plan this year.
If they cancel their family plan, will my plan been cancelled too?

If the owner of the account closes the account, your line will be cancelled and you will lose your phone number. The owner of the account will also be billed $350 for early termination fee for not fulfilling your recent purchase under contract.
If you want to keep your number, your phone, and continue paying your contractual obligation, you will need to work with the owner of the account to do an assumption of liability transfer to you.
Liability Assumption

Double charge full month of Family Plan which only used for 7 days and full month of individual plan

I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
"As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
23 days unused of Family Plan is : $3.46 x 23= $79.58
I still expect missing credits into my account: $79.58-$9.99= $69.59.
At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

verizonloyal wrote:
You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
This is the path for the whole thing:"Customer Agreement"
http://www.verizonwireless.com/b2c/support/customer-agreement
I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
Please return me back my money.
I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
Good luck.

Canceling data on family plan

i have been thinking about getting the kin two m because of its wifi and i know that you have to go online to shut off the data useage so you dont get charged...... but i was wondering how this works if you an additional line on a family plan and other users on the plan have a data plan. could this be a problem?
thanks in advance for all of your answers

I had a phone damaged and replaced with the kin two by asuion. It was listed as a replacement for the Verse. When I tried to activate it Verizon wouldn't do it without changing the family plan I was still under contract with(included unlimited data plan). I am paying for a service for a few months till contract is up for an unused phone. I have called several times and have not had a returned call from Verizon, always supervisor is busy, will call you back. I have experienced the poorest customer service and will be canceling 5 phones within 3 months and several more later. I see that the Kin Two is still listed as a feature phone on the site. BEWARE!!!!

Switching From Family Plan to Single Plan

I currently am the primary line on a family plan with myself and two other people. I want to upgrade to a smartphone using my NE2 this summer.
I wanted to know:
. would upgrading my primary line using NE2 affect the other two lines?
. would their contract ending date change?
. would I be able to add the mandatory unlimited data plan to just the primary and leave the others untouched?
. can the two secondary lines be discontinued once their contract ending date comes? (sometime in November)
. then, I would have one line left on the family plan - would I then be able to change the family plan to a single line plan so I don't have to waste minutes that I'll never use?
Thank you.

inquisitive wrote:
I currently am the primary line on a family plan with myself and two other people. I want to upgrade to a smartphone using my NE2 this summer.
I wanted to know:
. would upgrading my primary line using NE2 affect the other two lines? No - each line has a separate contract.
. would their contract ending date change? No, see above answer.
. would I be able to add the mandatory unlimited data plan to just the primary and leave the others untouched? Yes
. can the two secondary lines be discontinued once their contract ending date comes? (sometime in November) Yes. Be sure to ask that your service be discontinued on the last day of your billing cycle, both to avoid pro-rating changes AND to avoid having to pay for service that you won't use.
. then, I would have one line left on the family plan - would I then be able to change the family plan to a single line plan so I don't have to waste minutes that I'll never use? Yes
Thank you.
You can change your plan at any time - and once the other two lines are dropped, it will shift to a single line and you can adjust the minutes as needed. The lowest individual plan is 450 minutes.
HTH,

Have family plan with 250 data which I almost use each month. Going on vacation and will be on the road for two weeks. Should I up my data for a month then change back. Is it worth it or should I just run over and pay the extra 15 per gig?

have family plan with 250 data which I almost use each month. Going on vacation and will be on the road for two weeks. Should I up my data for a month then change back. Is it worth it or should I just run over and pay the extra 15 per gig?

Hello mlazaretti. Vacation time is awesome. (Especially a road trip!) Since you will be going out for two weeks, you never know if having extra data may come in handy. I highly recommend switching to the next tier up so this way you have more data. This way it is only $10.00 more versus $15.00, and you dont have to worry about overages. Then change back at the start of the next billing cycle.
If you need help making this change let us know! Have a safe trip!
NicandroN_VZW
Follow us on twitter @VZWSupport

Why is that when I changed my plan to a family plan, it pushed my device upgrade back another full year?

In November of last year, I added my mother to my plan and it changed us to a family plan. Judging by from when I bought my device, I should have an upgrade this March, but since we changed the plan, my device upgrade was pushed back until March 2015? Why is this?

I'm not sure when Verizon discontinued early upgrades at 20 months, but I believe that it may have been in April of 2013. Regardless, if you upgraded at a discount in March of 2013, the EARLIEST your upgrade eligibility date could have been would be November of 2014, NOT early to mid 2014. I can't see ANY way that you would possibly have had an upgrade eligibility date of early to mid 2014. Additionally, when Verizon discontinued early upgrades, it happened all at once so any contracts signed on or after January 1, 2012 were automatically switched to the end of the 2yr contract which was signed. As I said before, this switch was made in April 2013, I believe, so your eligibility date would have been changed at that time, not when you added a new line.
Is it possible that you had mistaken early to mid 2014 when it was originally November of 2014 for your original upgrade date and that was switched to March of 2015 when early upgrades were discontinued in April of 2014? That seems to be a more likely scenario.

Will Family Plan change affect existing NE2 credit?

I have an older family plan. When I attempt to upgrade any of the phones, it is forcing me to select an individual plan. I assume I just need to change my plan to the current family plan, prior to the phone upgrades.
If I do so before upgrading, will I now lose my existing NE2 credit?
Thanks,
Jim

Your primary line should not lose its NE2 credit, but it may impact the value of that credit. If the new plan costs less, you may now only be eligible for a smaller credit. You should call into CS to confirm the impact of the changes before you make them.

Change on family share plan without permission; customer service no help at all

@VZWSupport
Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
I am part of a family share plan with five lines. Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
No response, so I call again today. This rep says that request was not processed, and after FORTY minutes, the outcome is:
* Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
* The 6GB / $30 consolation prize data package is also no longer available
* No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
* The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
* They can add a $30 credit to my bill for next month, just in case I do go over my data
This is the WORST customer service ever. I mean, really. Fifteen years of continuous patronage and this is how we are supported as customers?
I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon. I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
Let's get this resolved via email, Verizon. If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

Thanks. My main issues are:
I was not notified of the change in plan
I was not notified of the upgrade
My approval was never requested for the device upgrade
My approval was not requested for the change in MY plan
What I am having difficulty accepting here is that unlimited data is no longer "available." I'm not trying to ADD or BUY unlimited data. I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
My plan was changed without my consent. My upgrade was applied to another line without notifying me. I'm not trying to add a feature I didn't have before. Doesn't customer service have a reset button? A restore point? I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK. Not a new add. An account restore to a point two weeks ago. I don't see why this is such a difficult concept.
Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account. Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though. MORE than happy.
Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
Ten THOUSAND dollars and this is how they treat their customers... smh.
Thanks for the reply, @elector. Appreciate it.

Data & Family Plan Changes

Essentially I'm in search of definitive answers to the upcoming changes to the data paln services provided by Verizon. I've read a lot of posts in which some show benefit and some do not for what I may require after this paln change. I'm just looking for round dollar figures and why this may or may not work for me. Now we ahve three Smart devices (1 Droid with unlimited, 1 iPhone with limited data and 1 Galaxy Tablet with imited data) and two standard phones with no data services. In keeping things the way they are I would imagine there would be no change to my bill until a renewal is due. Now if I wanted to change the two plain mobile phones to Smart devices, I guess this is where things get tricky and prices may escalate (don't know for sure but trying to get answers). If I upgraded the other two to Smart phones, I would then have 5 smart devices on my plan sharing about 1400 voice minutes. I suppsoe I'm looking at a $300-$300+ bill per month based on the addition of data services whether they're the lowest possible per device or not. Is this true? Ironically we're also looking to add at least two iPads as well. Datahog, maybe we are and maybe we're not but it appears that this new structure will hurt quite a bit. It focuses on increasing revenue from data usage, per device. It seems to erase the benefit on having a family plan or migrating to one. Having data services have become a luxury my family is getting accustomed to because it allows you and your children to continue to work or do homework even while away or taking road trips. Again I'm not speaking as an expert on this matter but am simply trying to see what works best for me and my family.

Wane wrote:
Essentially I'm in search of definitive answers to the upcoming changes to the data paln services provided by Verizon. I've read a lot of posts in which some show benefit and some do not for what I may require after this paln change. I'm just looking for round dollar figures and why this may or may not work for me. Now we ahve three Smart devices (1 Droid with unlimited, 1 iPhone with limited data and 1 Galaxy Tablet with imited data) and two standard phones with no data services. In keeping things the way they are I would imagine there would be no change to my bill until a renewal is due. Now if I wanted to change the two plain mobile phones to Smart devices, I guess this is where things get tricky and prices may escalate (don't know for sure but trying to get answers). If I upgraded the other two to Smart phones, I would then have 5 smart devices on my plan sharing about 1400 voice minutes. I suppsoe I'm looking at a $300-$300+ bill per month based on the addition of data services whether they're the lowest possible per device or not. Is this true? Yes. Ironically we're also looking to add at least two iPads as well. Datahog, maybe we are and maybe we're not but it appears that this new structure will hurt quite a bit. It focuses on increasing revenue from data usage, per device. It seems to erase the benefit on having a family plan or migrating to one. Having data services have become a luxury my family is getting accustomed to because it allows you and your children to continue to work or do homework even while away or taking road trips. Again I'm not speaking as an expert on this matter but am simply trying to see what works best for me and my family.
This all depends on your data usage. if you were to add 2 smartphones AND 2 ipads, your current bill would increase by about $100 i believe (maybe even more). you have a few options.
you could change to the plan and have 5 smartphones and 3 tablets sharing 15gigs of data for $380.
you could use your smartphones as hotspots and wouldn't need to add the 3 tablets to the plan, for $350 ($380-the 3 $10 tablet fees).
if you will use less than 15 gb's it could be cheaper (in the first example, if you shared 10 gb's it would be $330). it really just depends on how much data you use. your devices are capped now (except for the one device with unlimited) so i suspect if you check out your total data usage for the past few months, you may be under 10 gigs. if that's the case, then you'll save $ on the new shared plans.

Family Plan Line Change

I'm currently on a family plan and I'm looking to get my own account. I only have about 5 months left on the contract for that line, which also has an associated data plan. I was wondering if it would be possible to switch the line to use a non-smartphone and then drop the data plan. This would make the only charge for the phone be $10 for the line. Paying that for the remaining 5 months should be cheaper than paying the ETF.

Yes, you can do that. But, if you have unlimited data on that line, you will lose it forever once the smartphone is off the line for 14 days.

I changed my data plan yesterday. I should have set it to change at the new month which is tomorrow. can i fix this?

I changed my data plan yesterday. I should have set it to change at the new month which is tomorrow. can i fix this?

I don't know if they'll be able to change it or not, but it's worth calling Customer Service ASAP (since you indicate your billing cycle starts tomorrow, so that would be midnight tonight) and asking.
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm

Should I change my family plan?

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