Should I complain to Apple?

So this is getting very fustrating.
For the 4th time my microphone has stopped working, & I have applecare.
But this is the 4th time I'll have to get it replaced & i'm really bugged out.
Last time I went to the Service Provider in a town 30km's away (I live in a small/medium town) , but they are very fustrated with me & I will not be going back there due to their laziness & lack of good social skills and service.
Do you think If I complain apple might be lean & give me a way for the process to get more faster?
I am so tired of waiting.
The process normally takes around 2 weeks & I need my phone!
Should I call up, or just do a chat.

I'm sure apple is already aware of the HiPhone 5.

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