Should i format my ipod video using my computer?

My ipod has stopped working with itunes. I have tried all the steps on the other posts but still had no luck. My girl friend has the same ipod and has had similar problems, but following the steps to fix it has always resolved the problem.
When I plug my ipod in to my PC and select it in my computer, it says 'this device is not formatted, would you like to format now?'
As a last resort before sending the ipod back, I’m thinking of trying this but I’m not sure if this will make it worse.
Can anyone advise on this?

plug your ipod with your PC, go to folder my computer, right click your iPod, and click format (but not quick format)
Best is do the following
Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.

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