Should I go for Infinity?

Here we go I'm one for going for the latest tec.
At the moment I'm with *another ISP*, one problems in 2 years, and then, I spoke to people in Scotland who understood me, and I them (problem was solved).
My last experience wit BT was five years ago when I had to keep asking for there customer supervisor so I could get my point across, and that was with a 12 month contract, the new 18 month frightens me.
So as my exchange has FTTC (Poplar) what would you recommend going for it or waiting for it to settle down and not go for the hype, remember I’m adding to my home network and may need the extra download and upload.

even though the poplar exchange has FTTC have you checked that your cabinet has infinity as not all cabinets have been upgraded
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Should I go for HH4?

My Infinity contract is due for renewal in a couple of months time. Should I ask for an HH4 when I renew? My HH3 has worked very well for me. Is anything likely to be worse with the HH4? I've seen one user say he has problems with 2.4ghz wireless - but others have suggested that he has a faulty hub.
I presume that I can set my own SSID and wireless kry for the HH4. I have used the same SSID and key ever since I first had wireless devices, several years ago, and I'd like to stick to them.
Thaks for any comments/thoughts.

If you get the HH4 and it doesn't work for you then you can always go back to the HH3. You can set your own SSid etc just as you did with the HH3

Cabling for Infinity

I'm currently on an ADSL2+ connection & considering a switch to Infinity & have a question about my internal cabling.
I have a filtered faceplate that'll obviously get switched for a VDSL one , and as my router is some distance from the master socket I've run a cat5 RJ11 terminated cable from the master to the router with no loss of signal strength.
Will that be suitable for Infinity which I believe uses RJ45 terminated cabling?
It's really the RJ11 v RJ45 terminals I'm more concerned about as Cat5 should be more than enough for my expected 57meg connection.

Infinity uses rj11 master socket to modem, and rj45 modem to home hub router. You may lose a little speed by carrying the vdsl signal the extra distance over your old cable; potentially more loss for vdsl than for adsl. It will effectively be a data extension kit.
If feasible, put the modem near the master and run CAT5 cable to the remote router. Ethernet signal will operate over the extra distance with no loss. Many be awkward if you don't have power near the master, or if you are reluctant to replace either the old cable, or its RJ11 terminators.

Polegate Exchange is now ready for Infinity.

Your site shows that Polegate is now ready for Infinity, but checking my phone line I cannot get it (nor can about 20 of my friends in Polegate as I have put their numbers in your checker).
On your forum you give four reasons why this may be the case.
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet
1/My phone line is not connected directly to the exchange.
2/Your new local street cabinet is directly outside my house - approximately 10meters away
3/I have talked to your workmen over the last two months as they installed and commissioned the new cabinet andthey have confirmed that it is for Infinity.
4/Planning permission was granted.
Are there any other reasons why I cannot get Infinity?
Is there an actual contact number / email address where I can get specific answers about my line?

Hi thanks again for your reply.
Unfortunately I am technophobic and do not understand what p1 or fttc are.
I did manage to follow the link you kindly inserted and the response is as below. I assume from this that I cannot get Infinity.
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 10.5Mbps; typically the line speed would range between 8Mbps and 12.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 10.5Mbps; typically the downstream speed would range between 8Mbps and 12.5Mbps.

Is my master socket okay for Infinity?

Hi all, I'm keen to get BT Infinity, but some genius previous house owner has installed a radio above the BT master socket. As you can see from the picture, it partially blocks the top of the socket. There is also a nightmare tangle of an ADSL filter and line splitters, which I'd like to get sorted out before or during the installation.
Do I need to get the master socket moved? Can this be done as part of the installation, or should I arrange for it to be done separately, before ordering Infinity?
Hoping the experts here can offer some advice.
(Click the image to open in a new window for a larger view.)
Thanks in advance.
Solved!
Go to Solution.

Thanks, but what I'm concerned about is the way the radiator obstructs the NTE5 socket. I've been unable to fit an iPlate or XTE front plate because the radiator is in the way, blocking the top half of the NTE5. I've often thought about getting BT to move the master socket a few feet further along, to where it is clear from obstructions, but it seems a lot of money to move it a few feet.
Does Infinity require anything screwed to the NTE5 which would stick out? What about the VDSL iPlate I've seen advertised? Does Infinity still require microfilters, and is there a benefit in having an interstitial plate that filters all voice extensions?
As you can see there are two wired extensions running from the master socket as well as the ADSL modem, so I do need filtered voice extensions.

Paying for Infinity 2, speed is less than advertis...

Hi,
I am paying for Infinity 2 "Superfast Fibre" but my speed is rubbish. Reported to BT and engineer was out yesterday, tested line and everything is ok
He reckons i'm just too far from the Cabinet and would never get the speeds suggested in the ad and as below, so it looks like I am paying £5 a month just for BT Cloud.
Is best option just to contact BT and downgrade to Infinity 1 or would this slow me down even more/
Speed tests have been run over the last week at all times of day via wired connection straight into to HH3 and consistently come out at 24Mb
Thanks
Andy

How far from the cabinet are you. See graph for speed to distance.
Regardless of that, you are out side even the lowest speed Range B estimate. You need to contact BT again and report that your speed is 24Mbps and your estimated speed should be between the Range A estimate of 39Mbps to 59Mbps and that you want another engineer, who is prepared to look for the fault and the reason you are not getting your estimated speed, rather than fob you of with an excuse about being to far from the cabinet.
If that was the case your estimated speed on the checker would reflect that.

Loss of Sky Sports 1 since signing up for Infinity

We changed over to Infinity as BT told w e would have to - otherwise we woukd lose access to our Sky Sports1 and ESPN channels. Since July 1st we have lost access to Sky Sports 1. We have spent in excess of 2 hrs now on the phone to BT trying to get this resolved. They tell us we should have it ? However no one seems able to sort out this issue. Why is it so hatd to get it resolved ? Is anyone else experiencing the same issues ? I feel like we have been conned by BT - they promise all these extras when you sign up for Infinity - however the reality has been different. I would be grateful if someone could suggest a way forward.

Sorry, I was in a rush this morning and didn't have time for a considered reply. As umpire indicates, this sounds like the wrong software on your BTTV box. I'm away from home at the moment, but from memory go to Help & Settings > Settings > System Information. The Middleware details should include 512 (or 256) followed by Multicast. If it doesn't say Multicast you won't get the broadband channels, including Sky Sports. (You won't get ESPN anyway until BT Sport is launched on 1 August.)
If that's the case I would go back to Sales and ask them to get it fixed. Call 0800 783 0056 and make out you want to order Infinity until you get to a human voice. Then explain you've recently upgraded to Infinity to retain your Sky Sports channel(s) on broadband but can't get them and have discovered that your software hasn't had the necessary update.
Be prepared to be told the only way to fix it is for them to re-order SS, a pain in the butt though probably best to go along with it. That's what happened to me, though in my case I already had the Multicast software and they went ahead and removed it! You couldn't make it up.
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Going for Infinity - will BT agree to cable change...

When I upgraded to ADSL2 I soon found out that my internal extension wiring was not up to the job and had to plug my hub into the master socket. This means that I am having to use wireless from my PC to my hub so may be losing a bit in the process as they are in different rooms. I have a Smart TV with Wi-Fi access in the same room as the hub and the connection is flawless. Given that the Infinity speeds should be 5 times as fast ADSL2 I am thinking of changing my set up so that the extension becomes the master so that I can have the hub by my PC and ethernet into my PC which would mean placing the hub in a different room to my Smart TV. I also have a very long length of external wiring that runs far longer than it needs to around the property from the BT pole. I would like to eliminate that length so that the wiring takes the shortest route from the pole to what I would like to be the new master socket. I have had new fascia boards and these are over the existing wiring but to my mind it should not be insurmountable to change the outside wiring as the the connection bracket that the cable from the BT pole leads to has not been touched.
I have drawn up a basic plan showing the existing layout and my proposed changes. Would this be deemed as being to great a change to wiring as part of the Infinity installation? Would BT want to charge me extra for this?
Property is a typical double fronted bungalow with hall between lounge with existing master socket and my study area where I want to move master socket to.
The advantage for me is that I would be able to have PC plugged directly into the hub and reduce the distance to the FTTC cabinet by the width of my property, and would free up a window sill where existing hub sits. Looking at the size of the new hub's I am not convinced my other half would be happy having it all in the lounge especially as the double socket that is there has the phone and hub plugged into it so I don't think there would be enough sockets. I would also probably need to add an extra power socket in the room where I want my hub to be but as I have an electrician in the family this would be relatively easy to achieve and everything would be out of sight behind my computer desk.
If I were to get BT to agree to make the change - given that I would be increasing from 13mb that I can see wirelessly from my PC at the moment to a predicted 66mb service would moving the modem result in any Wi-Fi signal problems for my smart TV which would then be in a different room.
Who do I need to contact to run this by and obtain agreement as it is obviously not something I can hit the engineer with when he comes to do the installation.

I know this may be a silly question but how? If the internal wiring was not good enough for ADSL2+ to cope with how come it is good enough for Infinity? By default if the wiring is left as it is the signal will come into the existing master socket which will be in effect an extension and then the signal will have to travel along internal wiring of indeterminate age and quality. It is a BT socket so assume that the extension was first installed by BT in the days before cordless phones but I have subsequently moved the socket from another room, so it could be used by my PC in the good old days of dial up and beyond to ADSL2+.
Is the idea that the master socket will remain the master socket with the so called 30 metre extension cable being run from it to the extension so that it can take the hub? If my understanding of the video on this website is correct this cabling will not be hidden and will go along ceilings and door frames? - Well having placed all electric and phone cabling in ducting before replastering every room I most definately do not want any new unhidden cabling. I doubt anyone would who has a visible cable free property. One solution could be for the engineer to feed the cabling along the path of the existing extension cabling so that the new cabling is hidden from view? That may be a workaround but it seems a waste of cable to be honest when there is a far easier solution available which is to move the master socket.
Whilst upgrading to ADSL2+ I was told that distance to the exchange was a crucial factor and that issues such as wind on the line, ice, a DACS unit on the pole, christmas lights and other sources of interference would affect the speeds and that any reduction in distance would help the speed. Surely it must be the same for Infinity because as far as I have seen BT have not been digging holes up to lay fibre optic cable around town and certainly the cable from the cabinet to my master socket definately will not be fibre optic.
I do need to be absolutely sure of how the installation would work before ordering which is why I am highlighting these issues to avoid problems down the line. I was quoted £134 subject to survey by Openreach to move the point of entry last year (when Infinity in Spalding seemed a pipe dream) - so it is theoretically possible to move the phone line entry point so that the extension can become the master socket in the true meaning of the term. It seems logical if Openreach do the installation for Infinity that they should be able to make the shift at the same time.
As for Wi-Fi TV it is a top end Sony with its own Sony dongle and the wireless apps are pretty much instant. If there is a delay it is when the programme is being downloaded, but even an hour programme takes less than 30 seconds to start up. Absoluletly no lags on BBC iPlayer or You Tube and it performs better than my PC or even my laptop when the latter is in the same room.

Before posting about the speed Increases for Infin...

Hi All
We started taking orders 12-04-2012 for Infinity 2 on bt.com and since then many of you have raised questions on the forum. Here's a heads-up on what to expect when ordering and what happens next.
I've placed my order but no speed increase
1. Check the order tracker to see when your order is due to complete - it won't complete before this date and please note that orders are completed between midnight and 6am on the day. (link)
2. Check your own equipment - this covers your own setup up to the Openreach socket. Remember to test with a wired (Ethernet) connection if having problems on a wireless setup (more on this below)
3. In a small number of cases you may need to switch the Hub off, and on again, before experiencing any speed increase.
Remember that whilst the service is 'up to 76Mb', the speed you receive depends on your line - If the line can support 60Mb then that is what you will receive - you can check the estimate for your line here: (link)
My order shows as completed, what speed should I expect?
We would have given you an estimate of your maximum broadband speed when you placed your BT Infinity order. You can check your actual speed at any time at speedtester.bt.com.
Your speed test results will show you your current speed, which will vary at different times of day depending on:
1. The way you connect – a wired connection is significantly faster than a wireless one
2. Your computer’s speed – older computers are usually slower
3. How busy the Internet is – the busiest times are evenings and weekends
4. The speed of websites you visit – e.g. some sites cap speeds in busy periods
Please note that it can take up to 10 days for your BT Infinity speed to stabilise so bear this in mind when doing speed tests during this initial period.
How to get the most out of your new speed
Are you using a wired connection? Your connection will be faster and more stable if you use an Ethernet cable(s) to connect your computer(s) to your Hub. At these faster speeds, we recommend a wired connection. Wireless is best reserved for connecting only your mobile devices and laptops.
Are you using the latest wireless kit? The Home Hub uses ‘n’ standard technology, which gives the fastest wireless connection. You may need to buy an ‘n’ wireless adaptor(s) for your computer(s) to take advantage. If you are unsure about wireless adapters you can ask questions in our community or find out more at bt.com/nwireless
Are you using our broadband software? Our Desktop Help software will optimise your computer settings for your new faster speeds. Download it from bt.com/desktophelp. Within this, using the PC Healthcheck feature regularly is particularly important to get the best speeds.

Right ok, its not the master socket or wiring as my connection as dropped again this evening. I was getting no connection at all and wouldnt open a single web page. These were my router stats before I restarted the router.
Line state:
Connected
Connection time:
1 days, 17:02:20
Downstream:
6.492 Mbps
Upstream:
1.002 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.7 dB / 6.2 dB
Line attenuation (Down/Up):
39.5 dB / 23.9 dB
Output power (Down/Up):
20.2 dBm / 12.7 dBm
FEC Events (Down/Up):
401820509 / 138
CRC Events (Down/Up):
37674 / 10
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
144409 / 11
Error Seconds (Local/Remote):
9216 / 13
Once I restarted it worked for a little bit and then i dropped to download speeds of 0.1mbps again. I have had to connect to someone elses btfon to write this post.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:57:12
Downstream:
6.492 Mbps
Upstream:
1.019 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 6.1 dB
Line attenuation (Down/Up):
39.5 dB / 23.9 dB
Output power (Down/Up):
19.8 dBm / 12.5 dBm
FEC Events (Down/Up):
14275951 / 19
CRC Events (Down/Up):
65889 / 34
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
121825 / 8
Error Seconds (Local/Remote):
2769 / 1
I am so sick of ringing the support now. I have spoke to them so many times its beyond belief. They told me Friday that my internet should be fine by Sunday.
I have done a quiet line test and I dont know what to make of it. I dont have a corded phone, my hands free phone I can hear a faint fuzz. Dont know if thats normal?

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