Should I reset Airport?

Our Airport Extreme blocks access to the internet. We have DSL - phone line goes to modem, cable goes from modem to Airport, another cable goes from Airport to the PC. Trouble getting on the internet started this week - goes away when the Airport is taken out of the sequence - i.e. we connect the modem directly to the PC. Question - would resetting Airport solve the problem? If I do, should I uninstall and re-install the software? Help would be appreciated.

Hello Lee100. Welcome to the Apple Discussions!
It sounds like the communication between the modem and the AirPort Extreme Base Station (AEBS) might be the issue.
Try the following, in order, until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, AEBS, & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBS; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBS, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBS; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

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